Pakistan: hotel con palestra nella provincia di Territorio della capitale Islamabad

L'hotel è Majestic, l'atmosfera tradizionale e il design erano molto accoglienti. La nostra camera era pulita e confortevole con bevande complimentari come le bevande morbide. Il buffet del colazione aveva una bella selezione di piatti locali. In generale, siamo stati lieti di aver prenotato l'Hotel Serena per la nostra prima volta a Islamabad.

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

One of the best hotel in Islamabad …………!!!!!!!!!!!!!!!!!!

我是中國深圳的，來伊斯蘭堡玩。帶兒子在這裏住了10天，開始還擔心這裏的服務跟國內有區別。可是感覺非常好，我跟他們工作人員都成朋友了，早餐吃的也非常豐富。我兒子特別喜歡吃他家餐廳的雞扒。洗的衣服都房產整齊的放好給我們，設施在巴基斯坦裝修也算豪華。下次還住他家！

整體還行，服務熱情，安保就幾個拿ak的門衞，另外靠市場的那側晚上有點吵。

Località meravigliosa Il sapone era molto facilmente rotto Alcuni bug sono morti nella stanza

It was a pleasant experience staying here. I really liked the room. The only areas for improvement would be the noise from the corridors and the shower’s water flow. Breakfast was excellent, and Mr. Shahrukh was exceptionally kind.

Personale eccellente specialmente l'atmosfera. Il personale è disponibile specialmente khurram. il cibo è gustoso. Consiglierò sicuramente l'hotel e tornerò.