Indonesia: hotel con palestra nella provincia di Riau

The whole stay was great except when I call for to book for massage service at 5pm which was told as “Baik Bu”. Nonetheless, upon arrive at the spa centre, just to find 2 employee was having a nap. And I was ask to wait. Later on, one of the girl mentioned the slot already full and have to wait for another slot at 7pm. Not delivering the promise is one thing but no remedies is another. No service recovery was made in the end.

overall the hotel is good. Hotel is very closed to 2 big malls. Easier to get restaurants either in mall or outside of mall. Breakfast is OK as well. Lighting in the room is not sufficiently bright

To be honest, with the facilities given, I felt that the hotel was pricey. Yet, the geographic location (in Sumatra) might make this hotel have less competitors. I honestly feel do not have as many options to stay like when I was in Java Island. I was mind with the design of the bathroom as there was this thick glass window separating the bedroom and the bathroom. When I was about to shower, I had to pull the white-thick vinyl curtain down. I just didn't feel that I had enough 'privacy' when I was showering as I had a roomate with me. Why did they design that way? LOL I didn't dare to glance at the glass window when my roomate was showering. I hope she did the same... The good thing about the hotel was the breakfast. The coffee was also great!

Cocok bgt tuk stay cation, kamarnya nyaman, staff hotel ramah, sarapan bervariasi.

Nice room and clean for family trip Free drink in lobby and enjoy the facility

La camera dell'hotel era spaziale ....ma vecchia. Il pavimento era ineguale e spaventoso per un anziano come me. L'hotel sembra stupendo senza un spa e lontano dai negozi vicini. La diffusione del colazione era buona, ma per quattro notti consecutive che ci siamo rimasti lì ......perhqps dovrebbero essere fatte modifiche al menu quotidiano, anche se era deliziosa!

One of the usual hotel I stayed during business trip at Dumai. This is newest hotel in Zuri Group. Is a three star hotel however is good enough for me. Breakfast is Indonesia style.

Everything is okay except for the aircond. Not cold at all. ask the hotel to come check for it, no action taken. only at night time after few time asking to check then the technician came over to check. yes. just check only. after that still nothing. everything is great. but because of that A/C, experience was abrupt a bit. from 10/10, goes down to 7/10. yes just because of aircond. I stay at the most expensive room. but service for that was total out. for new guest, make sure you be strict with the hotel. if no action taken within 1hr, u may consider change another room or hotel.

Lokasinya hotelnya ditengah kota.pelayanannya cepat dan ramah.fasilitas ok, makanannya juga enyaaaaakk...

The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.