Regno Unito: hotel con palestra nella provincia di West Yorkshire

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Hotel was lovely, fab location. However breakfast could be more organised was very chaotic. Coming from a hospitality background I appreciate things can be difficult when busy, which it was but a bit of added customer service and a smile wouldn’t go a miss. Staff rolling their eyes and sighing during service made us feel unwelcome, like we were a problem being there as they were struggling with the amount of customers.

Good front office team and very helpful throughout my stay. I accidentally left my suit behind, and I hope they will kindly arrange to send it back, as I have already organised the postage. Overall, a really good team. A special mention to the chef in the kitchen, who clearly enjoys looking after guests and making sure everyone is well fed. Great service and a lovely team.

Ho fatto la prenotazione al 12-07 arrivando a circa 3-15 - 3-30 e avevo richiesto un modulo aggiuntivo ma è stato detto che questo non era possibile perché avevo fatto la prenotazione tardiva e la ricezione non aveva alcun!! Sono cabine forestali e avrei dovuto pensare che si trattasse di una richiesta comune e di un'ulteriore scheda disponibile facilmente. La cabina è stata riscaldata da un riscaldatore elettrico mobile che ha richiesto ore per riscaldare la cabina. Le porte erano chiuse con difficoltà, probabilmente a causa di pitture ripetute, e le maniche di metallo erano dipinte; la porta esterna non si chiuse dall'interno. Non c'era posto dove stare in cabina, non c'era superficie libera per impostare le cose come l'unica superficie adatto, un desk, aveva una TV in piedi liberi su di essa; c'era un guardaroba, ma si scioglieva disgustosa. Il cibo era buono, ma il servizio era lento perché il ristorante sembrava sottoscritto con il barista di te che aiutava come cameriere. La struttura è bella e il personale è molto piacevole.

L'hotel stesso era eccellente e ben progettato per i nostri scopi. Mi prenoterei certamente per restare di nuovo. Soprattutto conveniente per il parco Temple Newsam dove abbiamo partecipato al festival Slam Dunk, e per l'accesso M1. L'unica domanda era di accedere, dove l'hotel aveva solo una stanza sotto la riserva, anche se tutto il mio lavoro di carta conferma che avevo prenotato e pagato per due. Dopo un sacco di scramble, notano che c'era un'altra prenotazione fatta un minuto dopo quella che potevano trovare, che non aveva un nome allegato. Non sono sicuro se questo fosse un problema con trip.com o con i sistemi Ramada, ma ha causato inconvenienza e stress per noi e il personale che cercava di controllare. Forse questo problema potrebbe essere esaminato per favore?

It was a great place to visit, I enjoyed it so much. As the name was shown on the Television when u get in. Awesomeeeeeeee.. I would luv to go there again it was truly an amazing experience.

We arrived by train so it was crucial that it was literally a few minutes walk from the railway station and it was in the city centre which was ideal for us. Gino D'Acampo restaurant was good quality at reasonable price. Room was spacious and quiet. It had a safe, large TV, tea/coffee, refrigerator, walk in shower (no climbing over a bath) Minimal contact with staff but where we did interact they were pleasant, polite and helpful.

Tutto è stato sorprendente! Arriverò la prossima volta. La posizione era perfetta, quasi bisogno di un uber.... l'amore e il desiderio di rimanere più a lungo.

have stayed at The Queens a few times lovely hotel travelled for 10 hours yesterday was shattered had an early night hoping for a lie in before the next part of my journey began was woken up before 7am by children screaming up and down the corridor running between two adjacent rooms slaming doors this went on for an hour when i went out all I was greeted by was the mother saying ”children” I got up checked out early and went and sat in the train station, I did tell the reception desk.

I arrived very early at the hotel and asked if I could use somewhere to get changed. The reception staff allowed me to check in. All the staff were helpful, pleasant and keen to please.