The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food.
The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating.
The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.
When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.
Il resort è molto convenientemente situato, vicino a tutto. All'interno del resort precinct c'è un negozio di immersione che è grande per diversi. Il personale dell'hotel è molto ospite con grandi servizi. Molte attività gratuite sono fornite quotidianamente, tra cui camminare in fuoco, ceremonie di kava e mangiare pesce, ecc. I tour possono essere prenotati attraverso il desk tour prenotazione alla reception. Molto raccomandato per i viaggiatori che cercano di immersione e altre attività all'aperto.
Traveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some pros: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel.
Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
Servizio al di là delle aspettative, comunicazione chiara e ben presentata per ottenere risultati migliori
Le aspettative e i servizi della squadra di Pio & Stellas daranno risultati migliori e aiutano la società con successo
I stayed at the hotel for 18 days,last month and some staff are very nice and friendly specially the catering, and cleaners, the overall we pay for our stay is far expensive as it is but the condition is not matching enough with what we pay for as the room has cockroaches going around near the basin area, and in the bedroom, specially night time goes in your bed, I complained so many times with nothing being done, the whole room needs upgrading, they need more washing machines as it was heavy rains throughout the week with only 1/2 machines being used all the time and i ended up going to families place with my loads of washing, even though it’s convenient to Lautoka town, the food is the same every morning but it caters for everyone is trully a blessing as staff there are very supportive, friendly, otherwise the whole Hotel needs a new Face with new maintenance to match with class, and worth for our moneys worth🙏🏽
Bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene bene
I think the hotel overall is pretty good. The breakfast was good, the TAVU restaurant which serves grill food was excellent. The view from the hotel is definitely great. However, WIFI service has to be charged, the dinner buffet was disappointed and horrible, and more importantly the hotel itself is kinda old that the facilities in the room are broken or nearly broken. Definitely renovation is needed.
The communication with staff is basically non existent. For US$1000+ a night, not able to early check in till at exactly 3pm. Not even 1h earlier, staff don't even bother to check if room available, just tell us not able to check in. WhatsApp the duty manager and got one reply and he doesn't reply anymore??? Can't seem to call the hotel. the booking process was torturous on trip in order to get same/ similar rooms, I had to change 3x customer service for someone to properly communicate to hotel that we want rooms close together. Moreover, we booked full board and had lunch included in itinerary at check out but the hotel said that it's not included. But trip said we could claim and compensate. Which is good recovery on their end. Overall, won't stay again.
Very neat and clean looking towards dinner omg so good and delicious thank you staff are very kind n friendly I would love to stay weaever I fly to Fiji thanks you very much
Molto buono
117 recensione
8.5/10
Prezzo da
512 SAR
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8.0/10
Molto buono
DDr. Justin HattThe staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food.
The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating.
The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.
When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.
UUtente ospiteGrande luogo per sperimentare la vera gente fiji, la cultura e il servizio.
Molto amichevole personale e sempre qualcosa in corso, con il rief e cammini, nuoto ecc molto da fare.
Il cibo è molto buono, il colazione è molto buono e cucinato per ordinare, complimenti al capo.
Il pranzo è stato anche molto piacevole, la porzione è grande e ben accolta.
La sala da pranzo è ben diffusa con gruppi più grandi in fondo e persone e famiglie in alto, non si sono mai sentite troppo crampi o sopra la testa.
Le camere non erano grandi per nessun motivo, ma non cercavano di essere le camere erano molto belle mattresse buone dormire una doccia all'interno e all'esterno per qualcosa di diverso.
I giardini sono eccellenti con il personale del giardino che li mantiene costantemente un vero bonus che fanno un lavoro meraviglioso.
Il personale è sempre molto sorridente e aperto a un chat, tutti si aiutano e si divertono.
Il personale della camera che ha fatto la maquillazione e le camere pulite sono meravigliose in tutto il posto niente era una cora
Il giardino che uso ogni giorno ha bisogno di un po' di spray, ha bisogno di una palestra e di un nuovo banco di allenamento, ma ho fatto e ancora fatto bene.
Un bellissimo posto per una vacanza!
Non esitate a prenotare come dopo qualche giorno chiederete perché non prenotate più come abbiamo fatto.
HHermesmiffyI think the hotel overall is pretty good. The breakfast was good, the TAVU restaurant which serves grill food was excellent. The view from the hotel is definitely great. However, WIFI service has to be charged, the dinner buffet was disappointed and horrible, and more importantly the hotel itself is kinda old that the facilities in the room are broken or nearly broken. Definitely renovation is needed.
UUtente anonimoThe communication with staff is basically non existent. For US$1000+ a night, not able to early check in till at exactly 3pm. Not even 1h earlier, staff don't even bother to check if room available, just tell us not able to check in. WhatsApp the duty manager and got one reply and he doesn't reply anymore??? Can't seem to call the hotel. the booking process was torturous on trip in order to get same/ similar rooms, I had to change 3x customer service for someone to properly communicate to hotel that we want rooms close together. Moreover, we booked full board and had lunch included in itinerary at check out but the hotel said that it's not included. But trip said we could claim and compensate. Which is good recovery on their end. Overall, won't stay again.
UUtente ospiteNon è all'altezza di un resort a 5 stelle. Nel complesso è un soggiorno piacevole, ma troppo caro e non aspettatevi il lusso di un 5 stelle. Purtroppo non ha mantenuto la manutenzione di cui ha avuto bisogno nel corso degli anni.
Aspetti negativi
- problemi con l'aria condizionata e abbiamo dormito senza, ci hanno cambiato camera per risolvere il problema
- una perdita sopra la doccia in entrambe le camere
- il frigorifero era rotto in entrambe le camere
- mancanza di teli da piscina per il numero di ospiti, abbiamo provato a prenderne uno più volte, ma ci è stato detto che erano finiti. Quando finalmente ne abbiamo avuti, erano macchiati.
- mancanza di attrezzatura da snorkeling per gli ospiti, purtroppo non abbiamo potuto fare snorkeling perché erano sempre fuori. Abbiamo parlato con altri ospiti che sono andati a comprarne un po' perché non ne hanno trovati nemmeno loro.
- L'aria condizionata nelle camere è molto rumorosa.
- La connessione internet si interrompe costantemente.
- Non siamo riusciti a guardare la TV perché la connessione internet non funzionava per Netflix e ci è stato detto che potevamo guardarla solo su telefoni o iPad.
- I menu del cibo in camera sono sporchi e cadenti.
Aspetti positivi.
- La maggior parte del personale è molto gentile.
- La piscina riservata agli adulti è tranquilla e silenziosa.
- Buona varietà di attività e cose da fare in hotel.
- Il personale è per lo più disponibile quando si ha bisogno di qualcosa.
Abbiamo addirittura cercato di ottenere un rimborso alla fine del soggiorno per poter andare via. Non lo consiglierei a nessuno e sappi solo che se decidete di soggiornare qui, è più simile a un resort a 3 o 4 stelle.
UUtente ospiteIl soggiorno al Tokatoka è stato buono ma può essere migliore. Ha punti positivi in quanto è più vicino all'aeroporto. Tutto il personale era gentile e sempre sorridente e ci ha dato un caloroso benvenuto.
Gli aspetti negativi direi che la stanza in cui ho effettuato il check-in aveva alcune cose che non andavano. La TV non funzionava correttamente. L'aria condizionata perdeva acqua all'interno e soprattutto il telefono fornito non funzionava affatto, quindi potevo persino chiamare la reception se avessi avuto bisogno di qualcosa. Quindi sono dovuto andare alla reception alcune volte quando avevo bisogno di qualcosa.
AAndyTraveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some pros: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel.
Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
Pppzz9Il check-in in hotel è stato molto piacevole, il ragazzo che ha fatto il check-in alla reception è stato molto paziente e premuroso, non capivamo la lingua, quindi ha potuto tradurre tramite il suo cellulare, il che è stato davvero fantastico. Anche il servizio di ristorazione dell'hotel è molto soddisfacente, ogni cameriere è WeChat e non pretenzioso. L'hotel ha una bellissima vista lungo la costa, puoi vedere il cielo al tramonto e di notte ci sono spettacoli locali. Tutto sommato, è stata una buona esperienza.
UUtente ospiteReception comes with a warm welcome, then the real thing started.
Finding a room with Aircond took 1 hour.
In an area with no taxi, reception often mark up $10 for calling one for you.
No food or store around, hotel food close at 6pm.
There is thief trying to get in and knock on doors from 8pm to 1am. They are led by security to check if no one then open the door to search for valuables.
Reception and a strong guy knock on the door at 1am and told me to pay again by cash because my previous payment card denied. I show them my credit debit record, and refused to be rip off.
There is bed bugs and cockroach in the room as well as on the bed.
Water from tab is yellow.
Given 2 small soap, no shampoo, no others
I would suggest to take something with free airport pick up. Never recommend this hotel as it’s a rip off.
UUtente ospiteI had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why.
While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.
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