Hotel a 4 stelle in Provincia di Riyad, Arabia Saudita

Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.

Arrived at the hotel late, i found my room ready! The room is clean, the staff are friendly and I loved the room design. Good choice for families.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

It was located in the mid city.So,expectation with traffic should be there. Luxurius design. Moderate service. We encounter with toilet flush mulfunctional multiple times and need to ask for maintanence to fix it. Other than that,the valet parking was available,for the guest to park their vehicle during the stay.

Hotel was amazing! It’s only 1 year old! Brand new!! Everything is super clean and luxurious. Breakfast buffet had huge selection of healthy and delicious food. Location is superb close to Kingdom Centre. Highly recommend and will definitely come again.

Abbiamo goduto molto il nostro soggiorno, la stanza era comoda e ben dimensionata.Abbiamo prenotato una stanza con un jacuzzi, ma a causa dei nostri giorni di lavoro non abbiamo avuto la possibilità di provare. Non abbiamo avuto problemi a trovare parcheggio. Il personale del desk front era amichevole e utile. Resterà qui quando visiteremo Riad di nuovo, volendo Dio.

It was good and fine! Hotel is clean and good ambiance and smell Is good as well,

Tutto è stato grande. Le camere sono spaziose e ben attrezzate. L'hotel è in una grande posizione vicino a Olaya. Ci sono molti grandi caffè e una stazione di metro nella zona.

Ottimo personale, molto amichevole, cortese e accogliente.Siamo arrivati ben prima dell’iscrizione, e la squadra ha organizzato una camera precoce, che è stato molto apprezzato. Non posso ringraziare il personale del check-in, il ristorante e il servizio in camera per l'ospitalità, la gentilezza e il rispetto. La stanza era grande, pulita e ben mantenuta, con un comodo letto re, un sacco di uscite di energia, un aria condizionata tranquilla ed efficiente, e buone strutture. Il buffet è stato molto buono, con varietà giornaliera, succhi freschi, una stazione omeletta cucinata per ordinare, una buona selezione di pane e un caffè decente. Situazione a 15-20 minuti da tutte le attrazioni e centri. Ubers e Bolt erano pronti a disposizione. Il ponte Sky era camminabile durante il freddo, ma sarebbe una sfida durante la stagione calda. Punto di sdoppio: • La camera premium si aspettava di essere in un piano superiore, ma la stanza si trovava di fronte alla linea di tetto senza vista. • La testa del doccia non si fermerebbe e si tenne in posizione. In generale, un piacevole soggiorno con un servizio eccellente, con solo questioni di piccolo livello.

I would like to sincerely thank Mr. Abdullah at the front desk for his genuinely kind and attentive service. He was always warm, patient, and made every interaction feel easy and welcoming. What stood out most was how naturally he cared about guests’ comfort — nothing felt rushed or transactional. His support made my stay feel much more relaxed and personal. I truly appreciate his hospitality and positive attitude.