Hotel a 4 stelle in Sumatra Settentrionale, Indonesia

Hotel aperto nel 2023, considera ancora nuovo e in buona condizione. La stanza è pulita e spaziosa. La colazione è bello e vari desserti da scegliere. Buona posizione, Sogo è a piedi. Una viaggia complessiva comoda e piacevole.

Pro: grande camera, bella vista dalla finestra, buon colazione, non cattivo ginnastica. Coni: Personale inattivo (ho prenotato una stanza Deluxe, ma mi hanno messo in una stanza regolare. Poi ho avuto dei dubbi e sono tornato a controllare se fosse davvero la mia stanza. La notte scorsa l'acqua era nera, rendendo impossibile lavare o spogliarti i denti.

We looked forward to a restful stay at the resort. However, the guests in the rooms next to us were inconsiderate and rude. It didn't help that the room's soundproofing wasn't great either. On the first night, they checked in late and made so much noise that it disrupted our sleep. On the second night, the group kept ringing our doorbell looking for their friends and playing loud music and talking late into the night. When we informed the front desk, they said they will speak to the guests to keep the noise down. However the noise continued. When we escalated the issue during checkout, the duty manager said she could not do anything about it. I am sure the noisy group had disturbed the other guests staying at the resort too. Furthermore, I don't understand what's the point of choosing a non-smoking room when the guests next door are smoking throughout the night with the cigarette smoke wafting into our room, because all rooms do not have aircon and hence not fully shuttered. We called the front desk to complain but once against their hands were tied. If you were attracted to the activities that they offered online, please do not place much hope in it. For the two nights we stayed, they said the yoga and singing bowls classes were not being offered. Not that it's full but it just wasn't taking place despite it being a daily activity. We also needed to check out early at 630am but breakfast starts at 7am. Some hotels with better service will ask if guests would like them to pack a small take out box, but this place didn't suggest that, and when I asked if they could do that, they said no. The worst part was when their WhatsApp to me as a guest got my name wrong, seriously do they not check their records first?? For an extremely expensive hotel by Indonesian standards, this place is super disappointing. It has a great view but everything else just spoilt the trip. Sure they offered us a return 2 night stay for our inconveniences, but as an overseas tourists why would I return again to Lake Toba that soon when I can travel elsewhere, and why would I even want to stay here again.

Abbiamo soggiornato qui per 3 notti. Ci siamo stati qui qualche volta prima. L'hotel mantiene la sua ospitalità, il caldo e la cortese ricezione dei clienti. E 'stato molto facile da controllare e da controllare. Il personale dal desk front to household was friendly and warm. There are little things that should be pay attention to such as the menu for breakfast.. Although the spread is good but there should be some variations/changes. In generale, rimanendo qui, si ottiene valore per i vostri soldi.

The rooms are cozy, but the cleanliness could be more improved. Housekeeping come every day to clean the rooms. Location is good. Breakfast prepared is local cuisine. Almost all deluxe room is smoking room, and if you need non smoking room you need book executive room (in which much bigger).

Tutto è stato bello, l'unico lato inferiore di esso non c'è nessuno indomato a piedi, ma tutto il resto è stato grande!

Very friendly service at checkin and around the lobby. Room service does a very good job but the towels are worn and not very fresh, desperately need replacing. Only 2x towels are given, plus a floor mat. Nothing else. Feels like a 3-4 star hotel with budget level amenities. Pity.

Hotel Staff è molto accogliente, assicurando una transizione senza saldatura dall'aeroporto alla nostra camera d'albergo. Chiamate la signora/Signora Emma Simanjuntak per organizzare tutto. 10/10 👍

The room was comfortable overall, but I was disappointed to find that one of the towels had visible stains on it. Towels should be clean and spotless for every guest. Housekeeping should inspect them more carefully and replace any stained towels before the room is assigned. I hope the hotel improves its quality control in this area. If you’d like, I can also  make it more concise,  more formal, or  more strongly worded.

È il nostro terzo soggiorno nel 2026 😀😀. Tutti i dipendenti dell'hotel sono eccellenti. Questa volta abbiamo scelto di rimanere a Rm 1615, purtroppo era troppo caldo il giorno e l'aria condizionata non poteva farlo al livello necessario, quindi abbiamo chiesto di sostituire un altro posto per le prossime 2 notti, poi tutti erano molto buoni come al solito. La colazione era ancora molto buona e con una varietà di scelta. Naturalmente, ho solo mangiato quello che ho scelto. Non prendendo più molte immagini, tutte le immagini erano già nella mia precedente recensione 😀😀