Hotel a 5 stelle in Sumatra Settentrionale, Indonesia

Hotel molto vecchio 5 stelle che le camere sono solo 3 stelle. Il personale era grande e amichevole Le camere sono peggiori di 3 stelle, asciugamani molto vecchi, corpo economico e shampoo per capelli. La prova del suono della camera è così male che si può sentire ogni singolo parola dalla porta accanto. Non si può dormire bene perché la porta accanto parla non si ferma, immagina che fanno qualche esercizio ... Il colazione è troppo piccolo per occuparsi di casa piena. La selezione dei prodotti alimentari era media La palestra era il palestra di classe mondiale, ma non c'era aria condizionata.

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

Me and my family stayed for 2 nights and the staff at Grand Mercure made it well worth our while. We were allocated 2 conjoined rooms which was super thoughtful as it meant me and my husband were very well connected to our kids. It was also my birthday on the second night of our stay and the staff’s thoughtfulness shone through when they brought a cake with a candle to our table in the hotel restaurant and sung to me ( upon my daughters request). Would stay again and can’t recommend enough, an oasis in a dusty city!!

Il tempo dell'isola era un raffreddore di 20 gradi, ma l'acqua nella piscina è calda, quindi potresti goderti anche la sera. Oh, non menzionare la vista. Le attrezzature all'aperto come biciclette, scooter e auto elettriche sono molto ben mantenute, quindi potete noleggiarle con la pace.

Tutto era buono, eccetto il letto. Il mio dorso è incline perché il letto è troppo morbido. Mi sono stato innalzato per il lusso, ma poi non aveva il bagno come ho prenotato. Perciò li ho fatti cambiare la mia categoria originale di camera, perché ho deliberatamente prenotato la regina deluxe a causa del bagno.