Hotel a {{star}} a Sumatra Settentrionale, ({{countryName}})

We stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it. From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm. What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan! My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.

Rooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.

We had a pleasant stay overall. The room was very clean, though a bit small for the price. The staff were friendly and helpful. Breakfast had a good variety, and the rooftop café was a nice place to relax, although the food and drinks were a bit overpriced. The resort layout feels a bit compact since it’s built on terraced land. One thing we missed was the cozy, local village vibe that Tuk Tuk is known for—the atmosphere here felt a bit more generic. Still, considering the limited similar-level options in Tuk Tuk, this resort is a decent choice and I’d consider staying here again.

La camera è enorme e super pulita.Venga con bagno e doccia in un cubicello diverso. Absolutamente posh. Il colazione è sopra e oltre. Mi piace davvero il cibo, perché ha tante varietà diverse e il colazione serve anche sul piano superiore dove la vista dell'ambiente di medano è parte del pasto. È solo un'incantevole! Sarei venuto a questo hotel se avessi visitato la medan in un prossimo futuro!

L'hotel è grande! Solo il ritorno è stato quando ho ordinato il servizio in camera al 9PM, i pasti sono stati consegnati in un carrello aperto. Tutti i pasti non erano coperti. Polvere, fumo, volpe, ecc potrebbero contaminare questi pasti. Inoltre, i pasti ricevuti erano caldi - soppa, riso, ecc. Ho presentato una denuncia verbale con il personale della sala da pranzo.Ha detto che avrebbe informato il manager.