Hotel a 5 stelle in Giava Orientale, Indonesia

I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.

Il servizio è stato eccellente; è il miglior hotel di Surabaya. Il centro commerciale al piano inferiore è molto comodo e si può persino fare shopping da Pop Mart e acquistare Labubu (un popolare articolo di moda per bambini). È stato probabilmente l'hotel più economico e al tempo stesso più soddisfacente in cui ho soggiornato durante tutto il mio viaggio in Indonesia. Ci tornerò sicuramente.

We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I. From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable! The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special. Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious. One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here. We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory. The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there. Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again. And once again, special thanks to Wike you are a star ⭐

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

It's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed. The room is very clean and all functionaliry is working. The feel of stay is like at your home house. Hotel facilities also very good condition and manageable. It's a valuable stay.

Prenotato per il mio amico, porta il marito e la figlia. Sua figlia è molto sorpresa dalla loro ospitalità, tutti i dipendenti sono benvenuti e dare loro un sorriso grande. La piscina e il jacuzzi erano così buoni, la stanza era molto confortevole, ma lei ha detto che il colazione dovrebbe essere migliorata per il gusto.

Hotel eccellente nel cuore di Surabaya! Il personale è eccezionalmente caldo e professionale, tratta gli ospiti come la famiglia. Il buffet per colazione è incredibile con una varietà sorprendente. Le camere sono spaziose, pulite e confortevoli. Situazione perfetta vicino al centro commerciale Tunjungan Plaza. La piscina e le strutture sono ben mantenute. Ottimo valore per un'esperienza di lusso 5-star!

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

È un bell'hotel, con ottimi servizi e colazione. Anche la posizione è buona. Sfortunatamente, le lenzuola nella stanza erano troppo sporche. Non c'erano pieghe. Era ovvio che le lenzuola non erano state cambiate dall'inquilino precedente. Inoltre, c'erano macchie di sangue sulle lenzuola. Ho dovuto chiedere alla camera degli ospiti di cambiare le lenzuola nel cuore della notte.

Nice and modern room with a very comfortable bed and pillows (the highlight of the stay). I especially liked the long daybed by the window. Breakfast was decent, and the pool has a nice atmosphere at night. Some minor maintenance to the pool flooring could be improved, but overall it was a very good stay.