Hotel a 5 stelle in Giava Orientale, Indonesia

I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.

Il servizio è stato eccellente; è il miglior hotel di Surabaya. Il centro commerciale al piano inferiore è molto comodo e si può persino fare shopping da Pop Mart e acquistare Labubu (un popolare articolo di moda per bambini). È stato probabilmente l'hotel più economico e al tempo stesso più soddisfacente in cui ho soggiornato durante tutto il mio viaggio in Indonesia. Ci tornerò sicuramente.

Abbiamo soggiornato al Grand Mercure Malang Mirama per la nostra luna di miele per 3 notti e 4 giorni e, onestamente, è stata una delle migliori esperienze alberghiere che abbiamo mai avuto. Mia moglie ha adorato tutto di questo hotel, e anch'io. Fin dal nostro arrivo, l'ospitalità è stata eccezionale. Siamo stati accolti da Wike alla reception, che ha reso il nostro soggiorno davvero speciale. È stata sempre sorridente, rispettosa, gentile e molto disponibile durante tutto il nostro soggiorno. Ci ha persino offerto attività e buoni gratuiti, un gesto davvero apprezzato. La sorpresa più grande è stata l'upgrade alla Executive Suite, la categoria di camera più lussuosa dell'hotel. Un enorme grazie a Wike per aver reso la nostra luna di miele indimenticabile! La camera in sé era incredibile. Vista mozzafiato, un ampio soggiorno, camera da letto separata e un bagno fantastico con vasca affacciata sul panorama. Tutto era lussuoso e molto confortevole. Dato che era la nostra luna di miele, la camera era anche splendidamente decorata e siamo stati accolti con un cesto di frutta, che ci ha fatto sentire davvero speciali. Anche la colazione è stata un punto forte. La varietà era incredibile, c'erano così tante opzioni che onestamente non sapevamo cosa scegliere. Tutto ciò che abbiamo assaggiato era delizioso. Una cosa che ci ha davvero colpito è stato il personale. Ho viaggiato molto, ma il servizio qui era diverso. Ogni singolo membro dello staff che abbiamo incontrato sorrideva, ci salutava calorosamente, si accertava che tutto andasse bene e ci aiutava immediatamente quando necessario. Si percepisce davvero la genuina ospitalità. Abbiamo anche ricevuto un servizio fotografico gratuito dall'hotel, un'esperienza davvero piacevole. Il fotografo era bravissimo e ci hanno persino regalato una foto stampata e incorniciata da portare a casa come ricordo. L'unica nota dolente del nostro soggiorno è stata l'esperienza Teppanyaki al ristorante giapponese. Purtroppo, non ha soddisfatto affatto le nostre aspettative. La chef si è limitata a cucinare davanti a noi senza alcuna interazione o intrattenimento, e quando ho provato a conversare, sembrava infastidita. Considerando il prezzo, è stata un'esperienza davvero deludente. Personalmente, non consiglierei l'esperienza Teppanyaki in questo ristorante. A parte questo, tutto il resto è stato davvero fantastico. Anche se non ricordo i nomi di tutti, grazie a ogni singolo membro dello staff che ha reso la nostra luna di miele così memorabile. Abbiamo adorato il nostro soggiorno e torneremo sicuramente. E ancora una volta, un ringraziamento speciale a Wike, sei una star! ⭐

1. Il resort è molto situato nel mezzo di nessuno, sembra in una proprietà abbandonata. E' così lontano da qualsiasi negozio, caffè o ristorante locale; troppo lontano da camminare da qualsiasi luogo. 2. Design fantastico ma inefficiente: l'impressionante ricevimento non giustifica un enorme spreco di tempo da parte degli ospiti. Devono catturare due ascensori e camminare a distanza equa prima di raggiungere la loro stanza. Penso che si possa perdere in nessun momento. The architects do not consider a simpler ways for the sake of guest’ convenience, say by having additional lifts ioat the end of corridors to reduce walking distances. 3. I pasti di servizio in camera sono piuttosto orribili, un modo inferiore a cinque stelle standard anche è disponibile in 24 ore. 4. Un bar al tetto potrebbe essere un bonus per gli ospiti rilassanti per godere di una vista sulle montagne/città, non come la mia camera con un balcone, affrontando un giardino disinteressante per due giorni di soggiorno. 5. Il lato positivo, la mia camera è ben rappresentata e corrisponde a un standard e strutture di cinque stelle. Buona camera di dimensioni con un comodo letto re. 6. Preferirei stare al Hotel Tugu in Malang con un personale amichevole, soprattutto al momento del colazione, nemmeno gli ascensori previsti per andare al secondo piano.

È un hotel molto bello il servizio sono eccellenti soprattutto alla reception servizio contorno è fantastico cibo bello I like the nasi goreng n il mix fresh fruit hotel piscina è molto ben decorato

One of the best hotel in Batu and nice ambience.. It is one of our favourite hotel when visiting Batu It'a better if they can renew the furnitures in the room, especially the fabrics..it looks too old and dusty... It is so busy for them on the day when we stayed recently, that's basic amneties in the room are forgotten

Great solid property and performance all round.. what a great short stay we had.. from the elegant lobby and lounge area through to the beautiful spacious room with lovely views over Surabaya. Exceptionally clean with every quality amenity on offer in room and within hotel confines. The room was peacefully quiet, with a soft comforting bed. Pool and recreational area was set amongst manicured palm trees and gorgeous gardens. The pool was one of the best balanced PH levels I’ve ever swam in. Nice comfortable lounges and ample seating around with some seats submerged along in pool. The refined service level at this hotel is a solid 10/10 from reception/concierge/ room attendants and especially in Pavilion Restaurant. The quality, presentation and variety of food is outstanding at breakfast. Thank you graciously for making our special occasion so welcoming with the beautifully adorable presentation on the bed, lovely celebration cake offered along with the very personal attention from the Sous Chef and charming restaurant staff at Pavilion. Special shoutout to Restaurant ambassador Wachid whom personally escorted our plated celebratory cake to our room. Reception and concierge service was also exceptional, graciously assisting us with our missing luggage wheel dilemma. JW Marriott and all involved.. till we meet again.. Terih Makasih 🙏🏻

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

È un bell'hotel, con ottimi servizi e colazione. Anche la posizione è buona. Sfortunatamente, le lenzuola nella stanza erano troppo sporche. Non c'erano pieghe. Era ovvio che le lenzuola non erano state cambiate dall'inquilino precedente. Inoltre, c'erano macchie di sangue sulle lenzuola. Ho dovuto chiedere alla camera degli ospiti di cambiare le lenzuola nel cuore della notte.

Overall clean hotel, big bright room. Was upgraded to the level 33 suite with lounge access. Food in the lounge was mediocre, but the vibe was nice to cool off after a hectic day in the city