Très bon hôtel à prix abordable près de la vieille ville , chambre spacieuse mais légèrement défraîchie , c’était bien d’avoir une bouilloire mais pas de tasse ni gobelet ! Le buffet du restaurant est plutôt basique et un peu trop cher pour la qualité et la variété
Nestled right in the heart of the city yet strategically tucked away on a vibrant street near one of Jerusalem's busiest ancient gates, this hotel offers both convenience and charm.
It not only maintains cleanliness standards but also provides delightful buffet breakfast and dinner options.
Even though it’s located in a lively part of town, it remains a safe and welcoming place to stay.
I recommend this hotel to anyone visiting Jerusalem!
When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man.
I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service.
Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest.
This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday.
I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept.
In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself.
I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.
It was written that the price include everything but they charge me 18% extra be careful for this while in other hotels is written the same policy but no need to pay 18% because is included………..
Molto buono
65 recensione
8,4/10
Prezzo da
4.278.166 VND
per night
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AAleksander(MrUniverse)When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man.
I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service.
Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest.
This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday.
I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept.
In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself.
I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.
GGreenAlLa posizione era vicino alla vecchia città di Gerusalemme, a piedi dalla porta Jaffa. La struttura stessa è bella all'interno e all'esterno. La piscina è eccezionale e il colazione non lascia nulla da desiderare.
UUtente ospiteDa ricevimento, salita, alloggio, servizio in camera, cena, ecc.Sono tutti più di cinque stelle, il servizio massimo è di sei stelle, l'unico difetto è la superficie della stanza più fine.
BBerelRecentemente sono rimasto a Ibis a Gerusalemme e ho avuto un'esperienza eccezionale! L'hotel ha superato le mie aspettative in ogni modo. Le camere erano moderne, pulite e confortevoli, con una vista incredibile della zona circostante. Il personale era amichevole, attento, e andò sopra e oltre per assicurarsi che il mio soggiorno fosse piacevole.
Il servizio clienti eccezionale dell’hotel mi ha reso veramente visibile, ma dal momento in cui sono arrivato, il personale era caldo e accogliente, e mi ha fatto sentire come un ospite prezioso.
Raccomando vivamente ibis a chiunque cercasse un soggiorno confortevole e memorabile a Gerusalemme. Non posso aspettare di tornare!
UUtente ospiteIt’s a modern and very sleek beautiful hotel. The employees are nice and helpful. However, the spa and gym are out of the hotel. You need to cross a bridge over the Mamilla Mall to get there but entering back, you need to ring the intercoms. The spa is very good, they give 10% off to hotel guest and the prices are very good once you convert it to dollars. The breakfast is a big buffet and is included in the stay. Overall, I would give the hotel a 4.8 star rating. We had a beautiful view of the old city. The hotel is located in the center of Jerusalem so you can get to places easily.
UUtente ospiteNestled peacefully near the church in a serene area of Jerusalem, St Thomas Guest House offers one of the most delightful accommodations in the ancient city.
You’ll find everything you need close by, all while enjoying a quiet atmosphere perfect for rest—especially ideal for those who appreciate calm and tranquility.
The room is clean, tidy, and functional to meet your needs, its staff are always ready to assist with kindness.
I highly recommend a stay here! 👍
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