You will regret not staying at Rosewood Guangzhou for your trips to the city.
I have not visited the city for a few years due to the pandemic and new focus in business. Taking advantage of quarantine-free travel arrangement between the two places, I revisit the city and at the same time hosted a little birthday celebration. Guangzhou is not in shortage of five-star hotels, and among many well-known brands, I carefully selected the Rosewood Guangzhou located on the banks of the Pearl River in the Tianhe District's Chow Tai Fook International Financial Center. Believe it or not, it became the highlight of this trip.
As soon as entering the hotel building, I was greeted with smiling faces all the way. We arrived much earlier than the appointed check-time in fact. After checking the reservation details at the front desk, it turned out that the room was not available yet. Guess what! The Rosewood team was so apologetic. In all fairness, those seasoned traveler would know that it is something very normal. In normal circumstances, I would just leave the bags with the concierge and take a tour of the city. Instead, the Rosewood team was so eager to offer us little brownies as compensation, which is rather rare nowadays.
The front desk arranged someone to take us to their executive lounge, the ”Manor Club”, where we comfortably waited to complete the check-in process. During that time, they considerately served us with drinks, tea, and snacks. Generally speaking, one would not have high expectations for such snacks, at most, they serve as a quick bite only. However, the Manor Club team has raised the bar for the executive lounge. The snacks were beautifully presented, delicious in taste, and served with the appropriate warmth. In terms of appearance, aroma, and flavor, they deserve an unequivocal praise. We were even tempted to cancel plans to dine at other restaurants and enjoy the service at the Manor Club to the fullest extent.
Of course, when it comes to the executive lounge, it is all about quality of service. During our stay at the Manor Club, we encountered several highly professional colleagues ( Tara, Rania, Hattie and Siyou) who were courteous and considerate, showing thoughtfulness and warmth. I have had the privilege of traveling to different places and staying at several five-star hotel's executive lounges. At the Rosewood Guangzhou, I was not just being served, it was pampered by the Manor Club team. This assessment is by no means an exaggeration. You can try it for yourself.
You might think that this level of service is an exclusive privilege for guests staying on the executive floors? Fair point but not quite the case. I had an extraordinary experience at the Rosewood Guangzhou. The next morning, I went to Patina European Brasserie & Terrace for breakfast. I woke up a bit late and it was already bustling with people. Despite the various requests from guests, the service team still wore smiles, handled everything with efficiency, proving that the team not only receives excellent training but also genuinely and wholeheartedly treats service as an honorable job, rather than just a means to earn a living.
It is worth mentioning that although Patina European Brasserie & Terrace serves a typical hotel-style breakfast, the taste was different - it carried the flavor of hospitality.
I have traveled to various places around the world, stayed at five-star hotels, and experienced their executive lounges. Undoubtedly, this extremely satisfying experience puts Rosewood Guangzhou among the ”top five” in my collection.
The entire service team at Rosewood Guangzhou, as well as the team at the Manor Club, have redefined ”customer-centric” and ”excellent service”.
Lastly, I want to express special thanks to Pauling ( director of guest relations ) for her attentive care towards us. Joining others that I have mentioned earlier, they are the crown jewels of Rosewood Guangzhou.
