Australia: hotel con servizio colazione nella provincia di Victoria

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

Il personale dell'hotel era benvenuto e pronto a aiutare.Le strutture e la posizione dell'hotel erano perfette, dalla piscina c'era una splendida vista sul sole che si guardava agli edifici della città. Il bagno è stato progettato e spazioso, l'atmosfera generale dell'hotel è stata calma, invitante, pulita e moderna, rendendo confortevole la sua zona di servizio. La sua posizione confortevole ha consentito l'accesso al ”The District” di Docklands con una serie di ristoranti e negozi accanto al trasporto pubblico. divertimento di soggiorno a Melbourne.

It’s so convenient for me to travel to the airport Terminal 2 as the hotel is 10 mins walk and 5 mins drive from the hotel to the airport. One good thing about this hotel is that they provide free shuttle bus to the airport so I don’t have to carry my heavy luggage and walk to the airport.

Perfect stay. They reached out beforehand to check in with me. Arrived early and they allowed an early check in with a free upgrade. Room was spotless and well equipped. Kitchenette with all the equipment you'd need, small washing machine, free Netflix and impressive little touches like a free bottle of wine if you solve their Rubik's cube and a free packet of popcorn on request. Lounge is well equipped and breakfast was good (eggs, sausages, bacon, mushrooms, tomatoes, beans, some pastries and yoghurts, a waffle maker, juices, coffee and teas, etc.). Staff were always friendly. An excellent stay overall!

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Overall, not a bad stay despite the various pain points. Expected more from a hotel tied to Ascott though. Pros: Located right infront of a free tram zone in the heart of CBD. Easily accessible to variety of places - mostly walkable. Pretty big room - has a separate living room Has a kitchenette as well as cabinet filled with cutleries, cooking pots & pans. Service was rather nice very helpful in various issues and also can receive packages. (However, one staff wasn’t very nice to us but very nice to the Caucasian couples who cut in front of us. Our keycard were locked for some reason and went to her for help - verification wasn’t very thorough like the other staff & when we feedback that our keycard that was left in the room was taken away after housekeeping she was unbothered - could seriously be a safety issue esp for ladies if the housekeeper was shady. Thankfully our check-in staff had deactivated it for room access and made it only usable for electricity) Laundromat was rather cheap - AUD6 Cons: Place is a little hard to spot - doesn’t have a big entrance door that is spottable. Hallways of the rooms looks kind of old - felt shady (but that’s just exterior, inside itself is fine) Housekeeping is only done every 3 days - left our takeaway bags & trash for 3 days and there was cockroach nymph. Not super thorough in cleaning too (we left an iron board infront of the desk that covered the dustbin and it wasn’t emptied, had to use a paper bag to hold our thrash - but again also seem like a pro cause they don’t touch your things?) Although filled with amenities but also doesn’t seem to be filled? - no bowls, no dishwasher & soap (please bring/buy your own to wash) Only rain shower head available, no second detachable shower head. No bidet. Room walls are quite thin - can hear the outside easily but am not easily bothered. (Good for those who cares to take note) On the last day, aircon had issue - kept turning on & off on its own (quite loud that I heard it during my sleep (I’m a light sleeper)) Also, they got no memory foam pillows & beds were rollable. No locks so our beds were constantly moving around. Bring adapters!! - not a big con & should be well prepared but they only have wall outlets

Room was exactly as described and with Cooktop, microwave, and fridge did not need take out all the time. Staff at front desk were extremely helpful and nothing was too much trouble for them. May not be the flashiest hotel but it is great value for money and in a great location with a tram stop right outside the front doors, would recommend this hotel.

Good for one people stay caused it is not much space. Ameities can requested at reception. Location quite good can walk to Southern Cross station, Flinder Station or Town Hall station. For Uber, driver might drop you at the closest street, Flinder Lane. Easy walk just 1 mins but quite hard if you have 2 luggages.

Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.

Io mi sono fermato al Grand Hyatt dal 1° agosto al 9 agosto in una stanza di vista sul fiume Yarra. Il check-in era senza saldatura, la stanza era grande e spaziosa. Tuttavia, poche risposte si sono alzate durante il soggiorno. La stanza era fatta ma i letti non sono cambiati nemmeno dopo 3 notti. Ho dovuto chiamare il concierge per farli cambiare le foglie a metà della notte.Il motivo per cui mio figlio ha problemi respiratori e è allergico alla polvere e alla polvere. Ci è stato detto che la custodia di casa inizia solo il quarto giorno alle 9 e abbiamo dovuto aspettare il giorno successivo. La connessione a caldo era anche cattiva nella stanza.Quando ho fatto la doccia nel doccia principale, mia moglie è entrata per lavare le bottiglie di latte di mio figlio. Quando si sposta sull'acqua calda dal bacino, l'acqua calda dal bacino si taglia automaticamente. Mi sentirei spruzzata da un'acqua fredda mentre mi saponeva o in mezzo alla doccia. Non è una piacevole esperienza. Ho sottolineato che la signora Daphne, che era la ricevente, non sapeva come gestire una vasca da doccia, ma chiaramente non ascoltava e anche il suo allenatore dietro di lei stava scherzando in stronzate. Daphene voleva pagarmi automaticamente il deposito per il soggiorno completo nonostante fosse stato pagato completamente a Trip.com. Quando le ho detto che era già un soggiorno pagato, mi ha detto che non l'aveva registrata perché era un terzo soggiorno di festa. Che vergogna di un hotel e un cattivo servizio clienti