Provincia di Adalia, Turchia: hotel sul mare

Disappointing stay at this resort. I and my family recently suffered a lot. They literally cheated us by giving us corner room and the room wasn’t the same as we booked. It was totally a different room. We requested them couple of times. They ignored our request and were banging all the time by saying their rooms are fully booked. Thanks to trip.com who were there for us all the time. Trip.com went beyond their noms to help us out.

This beautiful hotel is located in the heart of Kaleici, prime location for exploring the old town, and in close proximity of many excellent restaurants and bars. The breakfast was decent and the hotel restaurant serves good food. Service was excellent - staff/front desk were friendly and helpful. My only gripe is, some of the rooms get very, very loud music from the next door club. Usually this is not a problem for me, but even with earplugs this time, it felt like the DJ was in the room with us, and impossible to sleep as it went on till 3-4am. Hence we had no choice but to ask for a room change, which thankfully was arranged by the accommodating staff - very much appreciated!

I need to redeem myself and the hotel from my earlier posting. The hotel redeemed itself by giving me a better room and service upon my return  after the following experience with them. I was booked for 3 days initially. I then sought through this site to book for a further consecutive 5 days but either I or Trip made an error in the booking and we missed booking the first 2 days of the 5.  On the day which the hotel had me checking out I was off venturing not realizing the error. When I returned post check out time the male Receptionist was very upset, yelling at me and could not give me another room being fully booked.  His only concern was seeing this 79 year old Canadian male tourist travelling alone in a foreign country not knowing the language put out on to the street. Just as a thunder storm was brewing. Together we realized the error which of course was not of the hotel’s making.  I asked him if he could recommend another hotel. His response was “just down there” as if it was almost next door. I walked down the steep hill some distance but couldn’t see it because it turned out to be about 500 meters away. Returning, I asked him if he would call the hotel to see if they had a room. He said that he did and they did. I asked him to call me a taxi. He said “push the button”. I had to ask him “What button ?”  There is a taxi  call button on the outside of the gate unknown to me. When the taxi took me to this Atlas Hotel they had NOT  received any phone call from him nor did they have a room for me !!  I was distraught. In Canada the hotelier would take steps to ensure that their client was safe and able to find alternative accommodation which this person did not in any way. The taxi driver was able to find me a suitable hotel. Thanks to him.  SOME cautions to older patrons. This hotel is a considerable distance UP QUITE A STEEP HILL so if you are a walker take that into account. A laundry service was quoted at 15 Euros, in town it was 4 Euros. A 19 TRY bottle of water was 60 TRY at the hotel. They never did get the TV to work.  Finally, upon being treated so disrespectfully, upon discovery of the booking error,  I sought to cancel the further 5 days and obtain a refund. That was refused which was their right so I did return and was treated hospitably.

Everything was great except that I could clearly hear the other people in the other room talking at night, it was kinda disturbing but it’s still acceptable for me. Other than that, I loved it.

This review is from a Turkish speaking Tourist : Things I didn’t like : 1. The BUFFET is not worth it at all for a 5 Star Hotel = honestly it is very underwhelming, there aren’t many Turkish specialities and the desserts are truly just filled with SUGAR. The Coffee was extremely disappointing, it was essentially just hot water with a small coffee earthy aftertaste. Very disappointing for a country known for its strong coffee ! The snack bars have slushy machines that are never cleaned and don’t taste good at all. The ice-creams served in the hotel are essentially RUBBER. As a Turkish man myself, I was very shocked because our country is known for such amazing delicacies. The only great food night was Wednesday night called “TURKISH NIGHT” at the buffet, which they have every Wednesday. The rest of the week is simply generic food. 2. The staff “helping” customers book day trips and taxis is fully SCAMMING foreign customers = I asked this man to help me book a boat trip to SULUADA and he said it would cost me 60€/person. Not knowing that I was Turkish myself, he looked at my face and just wrote 60€ per person on a piece of paper and looked at me🤣 I then told him that i saw tickets on the KLOOK app at 25€ per person and he lied to me saying that I would have to pay at the boat a supplement. I tried leaving and he stopped me and said he could go down to 38€ per person 😂 so I bought the tickets on KLOOK and had an amazing day without any scams haha please don’t believe the prices from the man next to the reception. 3. The spa, the outdoor swimming pool and the fitness center all close at 8 pm. There is essentially nothing to do at the hotel after 8 😅 4. The Hotel clients is essentially made up of 90% RUSSIAN speakers haha I have never seen more Russians in my life, that’s not a truly bad thing just preparing you that the hotel really is trying to accommodate the Russian clientele as much as possible 😅 GOOD THINGS ABOUT THE HOTEL : 1. Maybe because I was a Turkish speaker = the staff (beside the lying salesman haha) was very kind, very much the Turkish warmth and inviting culture. Very much appreciated. 2. For alcohol drinkers, the bar is unlimited if you book the all inclusive pass. 3. The outdoor pool is nice. 4. The check in and checkout process is very simple, but could be also because I speak turkish. 5. There are a few little supermarkets if you want snacks like ice creams, also beautiful walking roads along the beach.

Questa stanza è in realtà molto piccola. Non mi piace quanto sia grande l'immagine di questa piccola stanza. Alla fine, ho sentito un grande senso di vuoto. Ho fatto il check-in alle due del mattino e mi è stato detto che dovevo controllare fuori alle 11. L'aria condizionata era accesa nella piccola stanza. Faceva freddo e non c'era nessuna trapunta invernale preparata nella stanza. Era solo una coperta sottile dello spessore di un asciugamano da bagno molto soffocante senza l'aria condizionata. L'unica cosa è che l'igiene è buona

Abbiamo dormito in questo hotel per 10 notti, quando abbiamo controllato, abbiamo fatto una valutazione della stanza, la stanza è diventata con vista sul mare e molto spaziosa. Ci piaceva tutto, si', le camere hanno bisogno di riparazione, ma la pulizia è stata fatta ogni giorno, la piombo funziona bene, lo stress idrico è eccellente, l'acqua calda è sempre. Ogni giorno, l'acqua e i prodotti cosmetici sono stati riempiti, il cambiamento di vestiti ogni tre giorni, le tovaglie sono cambiate ogni giorno.I colazioni erano bellissimi, tutto era molto delizioso, i piatti caldi sono cambiati ogni giorno, il caffè è accettabile dalla macchina del caffè. Grazie al personale, all'hotel e al ristorante, molto amichevole e esecutivo. Da lato, l'hotel è costruito, ma senza rumore, molto presto non ci sarà vista sul mare.

Non ho prenotato un hotel più di nove quella sera. Ho visto il primo speciale giardino. L'hotel è nella vecchia città, è in buona posizione, ha un parcheggio, e il prezzo non è costoso. Il gilet è un'installazione più vecchia, l'igiene è buona, la qualità dei gilet è cattiva, il migliore è molto tranquillo, tranquillo nel gilet. Se non ci sono troppe esigenze per le strutture, è una buona scelta.

Greatest service we received from a lovely man called Hassan he was extremely helpful and friendly from here me and my family telling him thank you so much you are a great person the hotel was in a great condition and good location near airport too so definitely we will using it again.

Un buon hotel, una posizione conveniente vicino alla spiaggia di Cognac, a circa 300 metri di distanza. Vicino sono caffè, ristoranti e negozi di Migros, A101, Sok, Bim La stanza stessa è leggera, comoda, pulita.I colazione sono accettabili, lo stesso tipo, ma deliziosi.