Puglia, Italia: hotel sul mare

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

The hotel is good overall, clean spacious family room with lots of storage space and a balcony with clothes airer that’s handy for us to dry our swimsuits, good enough for family of 4. Bathroom and water pressure was alright but definitely need a little update. We were booked in for full board, food options was ok with fresh local produce, it could be better if the hotel can provide more varieties with meat, seafood and salad bar options. One and a half hour buffet meal time was a bit tight and rush when the restaurant gets busy specially for families with children. Food could run out pretty quickly and staff were keen to wrap up and stop replenishing at the last 20 mins. We have to praise the kids club massively as they cater for all ages with wide range of activities, very friendly and caring young group leaders full of positive energy, they encourage children to participate and make friends with each other, we can see they put lots of effort to keep kids entertained all day long. Our daughters had the best time at the resort and earned some great friendships from this stay. One last thing I would like to mention is, reception staff was quite cold and reluctant when we asked for late check out. We understand that every hotel are different with their policy, but it would be better if we were notified and made clear we need 48 hours notice if we would possibly request a late checkout upon arrival. Entertainment for Kids ⭐️⭐️⭐️⭐️⭐️ Room and cleanliness ⭐️⭐️⭐️⭐️ Meal ⭐️⭐️⭐️ Service ⭐️⭐️⭐️

Do not stay at this dangerous hotel. Our first room was old , smelly, and awful with a broken fridge, a kettle that could not be plugged in and peeling paint. The second room has 3 different paint colours exposed fires and a bathroom that floods every time the shower is used. There are holes in the ceilings, no staff apart from 1 young girl at reception. Rooms have the cheapest, most basic facilities. The toiletries are what you would expect in a 2 star hotel. No nescafe machine if you want sn expresso you must pay €3.50. The hotel is run down and clearly management care only for money. Private guest information is stored in a public cupboard. Maintenance is ignored, and breakfast is basic. The breskfadt consists mainly of prepared sweet pastry and cakes. A small glass of tetra pack orange juice us €5 If you wish to iron, you need to either iron on the bed or the floor.. The hotel does not have a bar that operates. There are no umbrellas or comforts of a 4-star hotel. Service is zero. The hotel only offers breakfast. No lunch, dinner, or room service. But the most alarming concern is the hotels noncompliance with fire safety. If there was a fire at this hotel, guests would simply lose their lives. On both the 2nd and 3rd fll Oor parts of the ceilings have collapsed. The police gave arrested the hotel due to serious concerns for staff and guests.

Alcune camere non sono state rinnovate, quindi le strutture sono molto vecchie, mentre quelle ristrutturate sono un po' migliori. Le camere emanano un odore di disinfettante o un cattivo odore di muffa. Abbiamo prenotato una camera con vista sull'oceano, ma ci è stata assegnata una camera standard. Il parcheggio è comodo. Il personale, presumibilmente i responsabili del ristorante, è molto gentile e professionale.

In one room from air condition running water down, we i told it in recipient she told me all i can do is to clean, In second room there were no air so we ask to move to another room ( in that room was pregnant women), they asked us to wait for day after, and they changed, but by the end they asked for change 20 euro And in the third room we noticed that the close room can look inside the bath room . We complained about it and they said the they are not the bosses . I refused to pay until the boss will came but he ignored us. I want my money back

Personale professionale e cordiale in particolare la governante Anna, posizione ottima ,vicino sia al centro storico che al mare. Colazione abbondante, cena ottima. Camera spaziosa e pulita, curata nei dettagli, bagno con finestra. Assolutamente consigliato

Guy de Maupassant odiava così tanto la Torre Eiffel che per pranzare sceglieva sempre il ristorante al suo interno per godersi la vista di Parigi senza il mostro di ferro. Con le dovute proporzioni, lo stesso vale per l'Hotel Bellavista. È un palazzo a specchio fuori contesto in una città bassa e ai margini della città. Però... dall'interno, si gode una vista meravigliosa. Le stanze sono grandi con molte finestre che offrono uno spaccato della città e dell'infinito.

Oltre ad essere troppo caro come tutte le strutture con un po' di poca disponibilità durante l'alta stagione e le prenotazioni dell'ultimo minuto, devo dire che il personale è stato gentile e veramente disponibile, principalmente una simpatica signora alla reception. Le camere sono così così, più come un hotel a 2/3 stelle, la piscina è bella e un grande vantaggio ma in puglia in estate…manca una piccola palestra è un peccato, la colazione è semplice (e in italia non puoi aspettarti di base sul cibo) ancora come forse un 3 stelle. Per essere gentile.

Non c'è ascensore un vecchio posto, ma il proprietario è un bel aiuto. Ho avuto giovani ospiti in alto rumore che gridavano alle 3:00 e non aveva alcun rispetto per gli altri finché non li ho detto di no. Ho detto al proprietario che aveva anche una parola con loro. Sono rimasto nella seconda parte più vicina alla cattedrale e al castello.Grande luogo.

This is a good hotel about 12 minutes from the airport (€35 taxi) . Breakfast was good, room is nice enough and it’s not far from the sea