The place is clean. The staff is very nice.
The breakfast needed help but no complaints.
The only complaint I had was I was woken up twice by someone else's door closing.
I would go back
Do NOT stay at this hotel unless you can survive in a room that is not at all soundproof! I booked a queen suite with separate sitting room for my daughter and I. We wanted a quiet, relaxing place to stay for a 3 day weekend and the reviews for this place were excellent.
First let me list the nice things about the property:
1. It is a full blown conference center with a huge, well maintained and manicured landscape.
2. The outdoor spaces are lovely, including the outdoor pool area.
3. The location is very close to Columbus and to the uber wealthy city of Powell.
4. A gorgeous county park with loads of picnic areas and walking trails is located directly across the street from the conference center.
Now for the negatives:
1. No soundproofing!!! We could hear every word of conversations that took place in the room next door. But the most disturbing thing is that we couldn’t sleep because of noise from the room overhead. My daughter contacted the front desk in the early evening of our first night’s stay asking them to call the guests above us with a “gentle reminder” to avoid heavy walking. She was told that the request could not be made until after the 10 pm quiet time. We had a brown noise machine running at top volume for the entire night, but even that didn’t block the heavy footfalls from above. The constant sound of people walking (it sounded like elephants) continued the next morning which forced us out of our room. (We payed extra for a suite with a separate sitting area so that we could relax outside of the bedroom, but couldn’t take advantage of it because of the noise). My daughter ended up sleeping on a couch at a friend’s house the second night because she was so sleep deprived. However, I returned to the hotel which was a huge mistake! When I turned out the lights at 11 pm, things were quiet, but at 11:30 pm the stomping family returned. The noise of the footfalls and then squeaking floors woke me up at 11:30 pm, 3:30 am and 5:45 am. I finally got out of bed at 6 am, walked to the lobby in my pajamas, and told the staff that I couldn’t stay in this place another night. I must have looked a fright, because the agent immediately canceled the final night of our reservation with no questions asked. Just to be clear, I don’t think that the family above us was intentionally loud. I think that they had absolutely no idea that their movements were creating such a disturbance.
2. Despite the fact that the lovely county park is directly across the street, it’s incredibly difficult to access the park entrance as a pedestrian. There is a single pedestrian crosswalk at the southwest corner of the conference center, but there are no sidewalks that connect to the crosswalk. Walkers are forced to either walk along a very busy road with no shoulder, or walk on the grass for about 1/2 mile to get from the hotel parking lot to the crosswalk. I find it incredibly surprising that Nationwide didn’t consider putting in sidewalks to make access to the park more accessible and safe for pedestrians.
3. Be forewarned that the conference center includes facilities that cater to weddings, so if you stay here on a weekend, be prepared for lots of outdoor evening activities.
No one should have to pay $200/night to stay in a room that isn’t conducive to sleep!!!
While the building was attractive, the rooms, the amenities, and the service were no better than what you'd get at a Day's Inn.
There were also some odd things about the service and the facilities. First, the hotel boasted both an outdoor and an indoor pool (and a hot tub). The outdoor pool was closed and the hot tub was drained. On top of that, the hotel required that you wear paper wristbands to use the pool (or you will be evicted without refund), but you need an active room key to get into the pool in the first place. At one point, the desk manager came and asked families in the pool to get out and get the wristbands, which was really awkward. The pool set up is neat and unusual. The outdoor pool communicates with the indoor pool, and you can have a pool-side room with sliding doors that open to the outdoor pool area. It would be a neat feature-- as long as the outdoor pool is open, which it wasn't.
There were also odd breakdowns-- like the ice machine not working and housecleaning trying to clean out our room before checkout time.
All in all, I would have rather gone to a cheaper hotel. The experience was not worth the extra cost.
Il centro e la stazione di turno del viaggio sono ancora molto buoni per dormire!L'hotel è nuovo, il letto è molto comodo e la qualità è molto generosa.Il parcheggio dell'hotel è di 22 cucchiai al giorno, ma l'altra scala di parcheggio richiede sei cucchiai. Di solito consigliano agli ospiti di parcheggiare l'altra. Quando sono andato via, sono le sei del mattino. Non è ancora lucido. Una ragazza va a prendere l'auto al parcheggio opposto. L'hotel ha mandato un guardiano con me per vedere che sono salito per assicurarmi la mia sicurezza!Ha detto che Toledo era un piccolo Detroit, e alcuni posti di polizia non sono troppo buoni! Quindi vogliono venire con me per prendere l'auto!E'un buon hotel.
Il posto era buono, ma l'unica cosa che mi disappuntava è la pressione dell'acqua nel doccia, la temperatura dell'acqua era buona, ma pensavo che avrebbe dovuto essere un po' più forte.
Si trova sul bellissimo lato del fiume. C'è una caduta dietro e camminabile dalla piazza della caduta dove ci sono molti bar e ristoranti. L'hotel è a Nizza e ha belle suite. Area pubblica, Balcone sono bellissimi. Vi è un ristorante con splendida vista sul fiume. È una bella proprietà con suite spaziose.
Molto buono
94 recensione
8.6/10
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8.8/10
Molto buono
UUtente ospiteDo NOT stay at this hotel unless you can survive in a room that is not at all soundproof! I booked a queen suite with separate sitting room for my daughter and I. We wanted a quiet, relaxing place to stay for a 3 day weekend and the reviews for this place were excellent.
First let me list the nice things about the property:
1. It is a full blown conference center with a huge, well maintained and manicured landscape.
2. The outdoor spaces are lovely, including the outdoor pool area.
3. The location is very close to Columbus and to the uber wealthy city of Powell.
4. A gorgeous county park with loads of picnic areas and walking trails is located directly across the street from the conference center.
Now for the negatives:
1. No soundproofing!!! We could hear every word of conversations that took place in the room next door. But the most disturbing thing is that we couldn’t sleep because of noise from the room overhead. My daughter contacted the front desk in the early evening of our first night’s stay asking them to call the guests above us with a “gentle reminder” to avoid heavy walking. She was told that the request could not be made until after the 10 pm quiet time. We had a brown noise machine running at top volume for the entire night, but even that didn’t block the heavy footfalls from above. The constant sound of people walking (it sounded like elephants) continued the next morning which forced us out of our room. (We payed extra for a suite with a separate sitting area so that we could relax outside of the bedroom, but couldn’t take advantage of it because of the noise). My daughter ended up sleeping on a couch at a friend’s house the second night because she was so sleep deprived. However, I returned to the hotel which was a huge mistake! When I turned out the lights at 11 pm, things were quiet, but at 11:30 pm the stomping family returned. The noise of the footfalls and then squeaking floors woke me up at 11:30 pm, 3:30 am and 5:45 am. I finally got out of bed at 6 am, walked to the lobby in my pajamas, and told the staff that I couldn’t stay in this place another night. I must have looked a fright, because the agent immediately canceled the final night of our reservation with no questions asked. Just to be clear, I don’t think that the family above us was intentionally loud. I think that they had absolutely no idea that their movements were creating such a disturbance.
2. Despite the fact that the lovely county park is directly across the street, it’s incredibly difficult to access the park entrance as a pedestrian. There is a single pedestrian crosswalk at the southwest corner of the conference center, but there are no sidewalks that connect to the crosswalk. Walkers are forced to either walk along a very busy road with no shoulder, or walk on the grass for about 1/2 mile to get from the hotel parking lot to the crosswalk. I find it incredibly surprising that Nationwide didn’t consider putting in sidewalks to make access to the park more accessible and safe for pedestrians.
3. Be forewarned that the conference center includes facilities that cater to weddings, so if you stay here on a weekend, be prepared for lots of outdoor evening activities.
No one should have to pay $200/night to stay in a room that isn’t conducive to sleep!!!
GGregHOttimo soggiorno nel complesso. Ho prenotato per un anniversario di soggiorno. Il bar sul tetto è stato chiuso per il resto della stagione, il che è stato deludente considerando che era il motivo principale per cui abbiamo scelto questo hotel. Stranamente la pressione della doccia era decisamente dolorosa. Tuttavia, il servizio e il personale erano fantastici e cordiali!
UUtente ospiteThis hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...
UUtente ospiteThe hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable.
The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately.
The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.
KKJBoydIl personale era molto bello e scusante quando il soggiorno non andava come previsto. L'hotel era molto tranquillo e non si sentiva affollato anche se ci fu detto che erano stati venduti. Questi sono le buone parti del nostro soggiorno. La nostra stanza era un po' di meraviglia, ma ci ci ha voluto un po' per scoprire perché.Mia figlia ha tolto le scarpe per andare a letto, che era vicino alla finestra e all'unità di condizionamento d'aria. Il piano era così saturato che, quando ci siamo camminati, avrebbe fatto un rumore di scioglimento. Ho preso il telefono per chiamare il desktop, e non c'era alcun tono di chiamata. Dopo aver controllato il filo e aver trovato nulla di sbagliato, eccetto che era chiaramente morto, siamo usciti al desktop. La signora del divano davanti si scusò con grande dispiacere e cercava di trovarci un altro posto per la notte, spiegando che erano completamente venduti e non avevano altro per noi. Ci siamo ripresi in camera per riposare, mentre eravamo in mezzo a un viaggio stradale di 15 ore e era già dopo le 11:00. In mattinata, andai a fare una doccia solo per non avere assolutamente acqua calda, l'acqua si è ridotta a temperatura ambiente, e questo era quanto sarebbe andato. In generale, non una grande esperienza, ma il personale era molto gentile e scusante.
JjulieLa maggior parte degli hotel in questa zona e la gamma di prezzi non avevano piscina o spa, quindi la zona di nuoto si sentiva come un bonus! Era pulita, molto piacevole. Il kick- start che offrono è stato fantastico! Era un'intera cena inclusa nel prezzo dell'hotel! PLUS 3 bevande adulte per soggiorno adulto! Erano bevande classiche, pensano vodka di cranberry e whisky e coke. Il colazione era anche delizioso! Ha avuto molto di più da offrire di quello normale colazione continentale dell'hotel. La zona di mangiare era super pulita e mantenuta bene. Ci siamo camminati 5 minuti a piedi alla Casa dei Blues per un concerto. La camminata era piuttosto straordinaria verso la zona centro! L'hotel stesso era molto pulito, era un po' fuori data (nessuna usb, il piombo è ovviamente vecchio, e drenato un po' lentamente, piccole TV, vecchio tappeto) ma non si è davvero allontanato dal suo fascino unico vecchio con tutta la marmo e la luce. I letti e le mutande erano molto confortevoli! Mio figlio ha detto che avrebbe voluto portare un bel vestito, il loro sono abbastanza sottili. Noi saremmo sicuramente rimasti in questo hotel se siamo nella zona! Ci occuperemo anche di soggiornare in diversi luoghi di Dry quando viaggiamo!
UUtente ospiteThe place is clean. The staff is very nice.
The breakfast needed help but no complaints.
The only complaint I had was I was woken up twice by someone else's door closing.
I would go back
SSinead McdonnellEasy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
UUtente ospiteL'hotel è anche molto vecchio, le strutture sono complete, ma l'ambiente generale è in generale, come alloggio turistico, la posizione geografica è conveniente, le vacanze non sono consigliate per scegliere, il rapporto costo-benefici non è alto.
SSextantisGood location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels.
Large and clean bathroom.
Thoroughly enjoyed staying here.
Special mention must be made of one outstanding young staff called Mike.
Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!
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