Indonesia: hotel con bar nella provincia di Kalimantan Occidentale

È stato il nostro secondo soggiorno in questo hotel in 4 mesi. Abbiamo particolarmente apprezzato la terrazza a bordo piscina, dove possiamo ammirare l'alba mentre facciamo colazione. Il personale è stato eccellente, con il suo servizio e la sua attenzione.

Mi è piaciuto stare in questo hotel. - Grande e spaziosa stanza - Buon colazione. - Buona piscina con vista sulla città - Il servizio del personale è eccellente - Grande posizione

Nice hotel, friendly staff, Standard room a bit old, need manitence, shower not strong & water not hot. Location is good. Breakfast is fine. Overall value for money.

Subject: Complaint Regarding Recent Stay (Feb 25 – Mar 1, 2026) Dear Hotel Management, I am writing to provide feedback regarding my stay at your hotel from February 25 to March 1, 2026. While the hotel's recent renovations have resulted in pleasant hardware and the location is convenient for transportation, my overall experience was significantly marred by several service and management issues. The specific areas of concern are as follows: 1. Delayed Response to Maintenance Issues For the first two nights of our stay, the drainage in the bathroom was clogged, causing water to flow very slowly. This issue was reported to the front desk immediately but was not addressed. It was only on the third day, after we mentioned it again to a manager we encountered in the restaurant, that the problem was finally resolved. The slow response to a basic room maintenance request was disappointing. 2. Construction Noise Disrupting Rest Throughout our stay, we were disturbed by loud construction noise coming from the adjacent room. This occurred early in the morning (around 7:30 AM) and again in the early afternoon (around 2:30 PM), making it impossible to rest during these times. A peaceful environment is a fundamental expectation for hotel guests, and I believe construction work should be scheduled in a way that minimizes disturbance. 3. Breakfast Quality and Variety The breakfast offerings were monotonous and the food was generally quite salty. Furthermore, there was a noticeable lack of options suitable for guests with Chinese culinary preferences. As an international hotel, a more diverse menu catering to different cultural tastes would be beneficial. 4. A Serious Security and Safety Incident (Most Critical Issue) This incident, although it happened to my travel companion, is the most serious matter I must raise. At around 3:00 AM, she was abruptly awakened by loud knocking on her door. Looking through the peephole, she saw two strange men standing outside. Feeling terrified, she immediately secured the door with the latch. Subsequently, the phone in her room rang, but she was too frightened to answer it. When she complained to the front desk the next morning, the explanation provided was that it was ”Muslim faithful reminding each other to pray.” We find this explanation shocking and completely unacceptable. Two unknown men knocking on the door of a lone female guest's room and then calling her in the middle of the night is a severe breach of safety and privacy. It is the hotel's fundamental duty to protect its guests from such disturbances and threats. This explanation is not only unconvincing but also reveals a critical failure in your security protocols and staff training. Conclusion: In summary, while the physical hardware of the hotel has improved with the new renovation, the management standards and overall service quality were, in our experience, subpar. The issues we encountered, especially the last one concerning personal security, have severely undermined our trust in the hotel. I urge the management to take these issues seriously, particularly the security incident, and provide a reasonable explanation for what occurred, along with assurances that measures will be taken to prevent such situations in the future. I look forward to your response.

Foglio di letto non pulito, non bianco ma già diventa grigio 🙈 Piastra di doccia VERY VERY slippery, it's dangerous for children or elderly !! Non è possibile accogliere la richiesta del cliente

Will avoid this hotel in future visits to this town. Too much a walk to downtown with poor sidewalks and crossings. Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy. Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers. Room was very basic yet so called 'superior' room.

I booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes. Friendly staff though

Untuk tempat strategis ditengah kota kebersihan juga oke saran untuk pelayanan lebih optimal lagi biar mau check in dan check out tidak lama, karena ditahap itu cukup memakan waktu cukup lama

I have fond memories when staying at Aston Hotels as the service staff are always polite & smiling. Always going out of their way to please. However, I observed that the premises are normally on the older properties, albeit they try their best to keep clean & that the hot/water works well. I commend the front desk & the concierge personnel for their cheerful demeanour & eager smiles. It's near to the nice local produce shop for fruits & packed gifts goods of Pontianak which I bought for home.

Buone raccomandazioni da un amico che vive a PnK. Hotel soddisfa le mie aspettative e l'esperienza con la ragazza è fantastico. Amichevole e utile personale molto concentrato sul cliente. La posizione è buona vicino al centro commerciale Ayani. Nessun reclamo. Sceglierà certamente l'hotel per il mio prossimo soggiorno.