Cina: hotel con bar nella provincia di Taiwan

L'hotel dispone di un bus navetta direttamente dalla ferrovia ad alta velocità Zuoying all'hotel (prenotare in anticipo con l'hotel). La camera ha un letto abbastanza grande, una vasca da bagno e un bagno con doccia e viene fornita con detersivo per il bagno. Accanto all'hotel c'è Kenting Street, comoda per mangiare e bere. L'hotel offre molte scelte per la colazione, il cibo è delizioso e c'è anche un distributore di acqua frizzante. In piscina non c'è nessun galleggiante, solo un salvagente. C'è un passaggio direttamente collegato alla spiaggia dall'hotel. Potete portare i vostri teli da piscina direttamente in spiaggia, il che è molto comodo. Ci sono anche ombrelloni e sdraio in spiaggia e si vendono bibite e birra. Caesar Hotel è un hotel che fa venire voglia alle persone di tornarci.

Tutto è stato buono durante il mio soggiorno in questo hotel. L'illuminazione della stanza era un po' troppo oscura per me, ma non era un problema durante il giorno, perché c'era molta luce solare dalla finestra. Mi piace che mettano una tavola da caffè e una sedia a mano dalla finestra, rendendo molto piacevole leggere durante il giorno. La posizione è una buona, circa 10-15 minuti a piedi dalla stazione MRT più vicina. La strada alla stazione era chiara e aveva una varietà di negozi locali da esplorare.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Ho trovato un gioiello! Questo hotel è comodissimo dalla stazione MRT ed è un posto strategico dove soggiornare se si vuole prendere il treno locale per raggiungere altre zone di Taipei per una breve gita di un giorno, come Hualien, Taizhong ecc. L'hotel è anche molto grande e nuovo e il check-in è stato molto semplice! Ci tornerò sicuramente se andrò a Taipei! La camera è spaziosa anche per due bagagli grandi.

L'hotel è molto bello, il personale era molto amichevole e la camera era pulita e ben attrezzata. Il colazione era expansionista con una buona selezione per tutti. La posizione è a pochi passi da molte cose. Abbiamo fatto una bella passeggiata nella zona del parco scientifico e abbiamo visitato uno dei templi locali. È anche un bel bar parlante entro 10 minuti a piedi (un tipo di nascondita attraverso le stelle sulla collina). Raccomanderò assolutamente questo hotel anche ai visitatori d'affari o ai turisti.

We enjoyed our stay at Doubletree Zhongshan. Location is super convenient. The MTR station is a 5 minute walk and there’s a lot of nice restaurants and shops within a 15-20 minute walking radius. There’s also a park and a fruit stand.

Abbiamo trascorso 3 notti. La stanza è stata automaticamente aggiornata in una stanza più grande con due letti re. I servizi sono buoni. Il colazione non è fantastica, ma OK.

Love this hotel even though the location is terrible, i love the staff, the hospitality, the never ending events they have, went to the rooftop bar to sit and chill with vouchers provided for ever 350 TWD spent. The individual onsen in each room was awesome. I stayed here twice in 2 months. Breakfast was wonderful! The waitress remembered us and our room numbers. They low-key kept a look out for a table for 6. Their restaurant was spacious, which makes the seating lesser and exquisite. Best experience ever. Will return if i go to Jiao Xi!

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

Buona vista, ma lontano dalla città, difficile trovare ristoranti locali intorno, il giardino che fa suono quando si muove e la porta della doccia non può nemmeno chiudere correttamente. Il servizio è 100/100