Appartamenti a Taupo

Our experience with Wairakei Resort Taupō was marked by an utter lack of compassion and understanding from their customer service team. Due to a sudden hospitalisation, we tried to cancel our reservation at the resort. Despite explaining our situation in detail, the General Manager, David adamantly refused to transfer booking to another date, provide a refund or even credit for a future stay. The response from their customer service staff was not only disappointing but also shocking. They showed no empathy towards our circumstances, insisting on their strict cancellation policy without any consideration for the extenuating circumstances we faced. We booked through Agoda, who was more than obliging to help us with the ‘non refundable’ booking given the unforeseen circumstances and just needed it to be signed off by the resort. This experience has left a bitter taste, as it is clear that Wairakei Resort Taupō prioritises profit over basic human decency and customer care. While we understand the need for policies, the complete inflexibility and heartlessness displayed by their staff during such a difficult time for our family was unacceptable. For anyone considering booking at Wairakei Resort Taupō, please beware of their lack of compassion and unwillingness to accommodate unforeseen and genuine emergencies. After some research into other similar accomodation there are countless other resorts that not only provide excellent service but also demonstrate empathy towards their guests’ situations.

La prima camera di servizio ha detto che avevano pulito la stanza quando non avevano chiaramente alcuna esperienza e che avevano preso prove fotografiche per crederci. Ha scoperto anche che il loro controllo sul personale ha prelevato la sala completa del prezzo come deposito (304 dollari), ma ha solo menzionato il prelievo di 70 dollari al check-in; questo è un problema perché la stanza è stata prepagata. La stanza stessa era confortevole e la piscina e la palestra erano buone, ma il trattamento incompetente e povero da parte del personale mi avrebbe reso incapace di scegliere di rimanere qui di nuovo.

Le camere sono belle, con vista sul lago. È stato molto spazio e un balcone grande per sedersi e godere della vista. La posizione era eccellente, lontano abbastanza dalla città per essere tranquillo, ma vicino abbastanza per camminare lungo una camminata. Il personale era estremamente amichevole. La stanza era pulita con un bellissimo letto di qualità nel ristorante sul sito era davvero buona e con una vista del lago. In questo campo si raccomanda di rimanere ancora una volta.

Favoloso 👌 sicuramente tornerà! 5 notti in un'unità di camera durante il nuovo periodo di anno. Grande maestro con super-re e grande TV con netflix, cielo, ecc. Grande letto e letto. Adolescenti dormivano in salone, letto uno con l'altro grande TV. La cucina mini aveva tutto quello che avete bisogno se si vuole cucinare. Grande bagno con grande doccia e grande bagno, grande pressione idrica e acqua calda. Fantastico luogo e camere molto tranquille. Super pulito (mantenere i buoni puliziari di lavoro!). Molto breve passeggiata verso negozi, ristoranti e lago. Servito ogni giorno che era un vero trattamento. Congratulazioni a Ron (& la squadra) per aver gestito un grande alloggio motore a standard elevati. Molto consiglia 👍

E'molto conveniente alzarsi al lago di mattina vicino all'hotel di Liubo Lake.Le camere sono complete, si possono cucinare, pulire l'igiene, e i camerieri indiani sono incantati.Ma lavare i vestiti è costretto a pagare.

We spent three nights at this very comfortable hotel in Taupo in early June. We were visiting our daughter who lives in the town but didn’t have enough room for us to stay. I was after a hotel with a view of the beautiful lake, but still within walking distance to town as we didn’t have a car. Suncourt Hotel fitted the brief perfectly. We booked a Premier Deluxe Lakeview Studio room. The room that we were allotted was on the top floor. There was no lift, so you needed to climb the outdoor steps with luggage. Our room was very large, with a king size bed, a desk, two comfortable chairs and a coffee table. The bathroom was huge with a walk-in shower and a free-standing bath. There was also a very large balcony with a stunning view of the lake and a further two chairs and a small table. The reception staff were very helpful not only with our original reservation, but also when we needed to add a night and with any questions that we had. The only downside to me was that their restaurant was not open on the evening that we checked in, which was Sunday, and also not for breakfast on the Monday morning. We did know this in advance though, and as the town was easily walkable it wasn’t a problem. We had two breakfasts in the restaurant, and they were excellent. As we had other dinner plans, we didn’t have dinner in the restaurant, but our daughter and her partner have eaten there and loved it. If you are looking for a very large hotel room with a view, then Suncourt is for you. I believe they have much larger apartment style rooms which would be more suitable for families, although we didn’t get to see any of these.

The motel is centrally located and is walking distance to most Amneties, including the beach. The rooms are spacious and very clean. It has very modern furniture and accessories, desktop burner and dishwasher. We stayed in Unit 3 and the aircon and TV were excellent. Parking space is also available for free. The surrounding gardens are beautiful. The hosts are excellent.

Great motel located right on the lake front. Very comfortable and clean rooms with mineral hot tub in room. Also has mineral pools for guests on site. Carol looked after us so well and was a lovely host. Motel is a short drive from Taupo CBD. Our room had well stocked kitchen facilities for self catering. Motel is being renovated and is on its way to a sparkling update.

We had Rm 303, 3rd floor. We loved the fabulous view of Lake Taupo. We liked the proximity to eateries. Beds were comfy, so were pillows and sheets. Staff we saw were frirndly too. But, this motel had its heyday in the 1980s and is in need of a full refurb. It shows. Lift was noisy (outside our room). Traffic noise noticeable, motel is on a very busy road so couldnt leave window open. To access the bedroom one had to go through the bathroom (toilet not separate). Or, if you were in the 2nd bedroom, you were trapped in there until the person finished in the bathroom. Light switch for bathroom in the kitchen. No air con/heat pump. Only portable fans or oil fin heaters. Everything tired, although clean. Shower pressure not strong and you have to step up into it, and step down to get out of it. Could be an issue for elderly or people with mobility issues. We thought there are newer motels that are better value in Taupo to stay at.