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Disappointing Experience at Monte Carlo Hotel, Barrie I recently stayed at the Monte Carlo Hotel in Barrie, and unfortunately, my experience was far from satisfactory. I had booked the $200 Sunrise Suite, which was supposed to be a premium experience with a jetted tub. However, the stay was marred by several issues: Lack of Privacy: The suite did not have curtains, which severely compromised our privacy and comfort. We are parents that only stay in hotels sparingly and not having a curtain to block out the sun is just ridiculous. Cleanliness Issues: Used band aids were found on the side table, which is unacceptable and raises concerns about the cleanliness and sanitation standards of the hotel. Inadequate Room Amenities: When we requested assistance, we were provided with binder clips and a bed sheet to address the issues ourselves, which was not a suitable or acceptable solution. I have attached pictures of my attempt to fix the issue. They should be embarrassed by the look both inside our room and the look to the outside with a large circle window stuffed with everything I could to block the sun. We were told there were no other rooms with round curtains which when I went outside saw this was a lie. Given these problems, I am disappointed with the quality of service and the state of the room. This is very disappointing as the Monte Carlo is where we stayed with our families for out wedding in 2016. We have continued to come for the jetted tub king suite experience. We are now at home disappointed this might be the end of that. Could you please let me know the next steps for addressing these concerns? I would appreciate information on how you plan to rectify these issues and what compensation, if any, might be available. Thank you for your attention to this matter. Best regards, Mark Kucharski

We came for Barrie Spirit Fest. What a weekend we had! Love this city. Hotel was clean and comfortable. Staff accommodating. We used the bar in the evening and loved the patio/sitting area out back. Kids had fun in the pool and the surroundings great! Walk to Tim Hortons and grocery with wine across the street. Hotel had TV's in lobby and a very homelike lobby. We hope to be back next year! Barrie was so nice! We had some time to check out the waterfront too. Very nice!

Siamo stati la seconda volta.L'apparecchiatura dell'hotel è molto gradevole.Il prezzo dell'hotel dello stesso grade è basso, e ci sono due colazioni.Non è questo in molti hotel.Il servizio dell'hotel è anche buono.Rimborso veloce per Gold.

All'interno di un hotel economico è buono, vicino alla strada ad alta velocità sul bordo della città - il traffico è conveniente e ci sono molti grandi supermercati accanto. Non ci avevo pensato che la stanza fosse grande. Durante l'epidemia, la colazione era inviata solo sulla reception - si può capire che la stanza non pulisce l'igiene. Solo io vivrò tre giorni e sarò pulita.Questa piccola città è ancora molto bella - il panorama del lago è molto bello.

Post COVID-19 travel has been an experience. The world is a different place for the traveler and inn keeper. This establishment never lost sight of the golden rule: Service above all else. Once you enter the facility and approach the front desk, you know that you are in a place of service excellence. After checking in, I requested additional towels. I walked outside to the car and back to my room and the team member was waiting at my door with my towels. WOW !!! I had a few questions and approached the front desk. The team member jumped on the phone and called several outlets to assist me. Meanwhile, another member of the hospitality team, hearing my request, came over to offer assistance. Double WOW!!!! If I am anywhere near this area in the future, for any reason, I am staying here!! I recommend this establishment and team.

I was in Barrie for 4 nights and stayed at this hotel having previously stayed at other Hampton Inn and Suites. Nice lobby but our room was well worn. Badly in need of a reno. It was very humid so we had to run the air conditioner at night. Basically every time it came on both my wife, my daughter and I would be woken up. It had a very loud blower was mount against the outside wall. It was brutal. We are normally deep sleepers. I’ve only experienced this type of unit in budget motels in one hotel towns. Didn’t expect this for the price charged for the room. When we entered our room I noticed a bobby pin on the carpet in front of the TV. That bobby pin stayed there for our entire visit. So likely our room was never vacuumed for our 5 day stay. They did make the beds every day and tidy the room but we had to call the front desk to get our towels changed. Given the humidity towels wouldn’t really dry when hung. The breakfast they provided was ok. The eggs where decent although my 9 year old was not impressed with the stale cheerios provided by one of those long tube where you turn the wheel at the end. She did enjoy the waffles. From a price point this hotel should rent for $99 dollars per day not the grand it cost me for four nights. It’s a solid two star hotel . It will stay busy simply because there aren’t many hotels in Barrie.

The hotel room itself was fine, it was average in size and seemed clean. The bathroom was tiny and you could barely open the door fully as the door hit the toilet. Lots of restaurants close by. The pool is a joke. During our 2 night stay it was closed both days as they said the chemicals were off. I had called the hotel prior to our stay to ask if the pool was open since I had read many reviews stating it was closed. I was assured by the person that I spoke with that the pool was open and would be for our stay. The first day they had signs on the door and at the front desk saying it was closed. The second we went down to the pool around 8:30 PM and the kids were in for less than 5 minutes when the maintenance guy came and said they had to get out of the pool as he was closing it cause he couldn't see the dots on the floor. We could clearly see the dots he was referring to. The person I spoke with at the front desk the first day was less than helpful and I would go as far as saying she was rude. If you are looking for a hotel with the ability to swim you'll definitely want to pick another hotel as this one never seems to be open.

My husband and I stayed overnight last night and I just have to write how friendly and welcoming the staff is. P.C. the evening receptionist, checked us in efficiently and even insisted on carrying our luggage to our room for us. As well I needed help printing our boarding passes and he graciously helped me with that too! We had a king room and requested a quiet location which is exactly what we received. Room was clean and renovated. This is not a new building and it shows its age in many places but we were pleased with the overall bright and fresh feeling in our room. Many plugins/USB docks for charging devices. Our bed was comfortable, pillows good, clean white bedding and towels. Shampoo and conditioner provided in large size was excellent. Coffee was strong…perfect. Breakfast included was adequate. Yogurt, apples, waffles, cereal, scrambled eggs, sausage and home fries. We have booked to stay here again on our return trip and would recommend this Comfort Inn.