Stati Uniti d'America: hotel con spa nella provincia di Louisiana

It was a very nice hotel would go again for sure had a great time would definitely recommend to others

Puro e luminoso, vicino al fiume Mississippi, l'attrazione è molto vicina.Naturalmente, il migliore è il Drago del primo piano.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

È sempre la scelta migliore per stare a Hilton e molto buona tariffa a New Orleans, un buon tempo con i miei vecchi amici lì

Buona posizione per coloro che vogliono visitare la principale attrazione di NOLA , Quartier francese ! Buon colazione europeo.

Mi piaceva l'esperienza, era intorno a tutto (Bourbon St. Canal St., ecc.). Molto raccomandato.

My husband and I frequent this hotel a lot when we are visiting Shreveport. This happens to be one of my favorite hotels due to its proximity to 3132, I-220 & I-20. However, I have 3 issues with this hotel. First, the rate that is now being charged is ridiculous considering that the rooms are in dire need of upgrades. The sofa was badly stained and simply needed a good steam cleaning to at least make it presentable. Housekeeping needs to start checking the fridge in the room to make sure that it’s working because ours struggled to get cold. Secondly, we checked in on July 2nd because we were flying out the next day and we checked in again on the night of July 7th after we flew back into Shreveport. On both occasions, the front desk person did not acknowledge us for being Diamond members nor did they give us the water and snack in the baggie that we typically get at other Hampton Inns. My husband had to ask BOTH times which he should not have had to. The staff needs to be trained on the Hilton Honors program. I’m sure it takes little effort to look at the reservation and see the individuals status. Lastly, I can’t stress this enough, but PLEASE train the front desk staff to ask for ID before releasing a physical room key. My husband and I always do digital check in and then he goes to the front desk to get a physical key. The goofy hound man working on the night of the 7th couldn’t program the physical keys to the room right so he used a master room key to let my husband in the room. After my husband tried to get into the room twice with the physical key, the guys came to let us in. Also, there were issues using the digital key at outside entrances. I saw others having the same issues. Someone had to open the door for us to let us in. Nevertheless, I sincerely hope that some changes are made at this hotel because quality has decreased but the price has increased. I won’t stop staying here due to this but I will start checking the room before bringing in my bags and accepting it. I’m not sure if there’s new management here or what but the Hilton honors thing has never been an issue until now.

Ho avuto il tempo migliore in questo hotel. Tutti erano davvero gentili. Anche se sono rimasto bloccato qui durante l'uragano, mi sono comunque divertito molto in questo hotel.

La tariffa per camera per notte è stata una sorpresa. Specialmente dal momento che ora tutto quello che si ottiene è il ******. La piscina è ancora in costruzione.

It was a very nice hotel would go again for sure had a great time would definitely recommend to others

Puro e luminoso, vicino al fiume Mississippi, l'attrazione è molto vicina.Naturalmente, il migliore è il Drago del primo piano.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

È sempre la scelta migliore per stare a Hilton e molto buona tariffa a New Orleans, un buon tempo con i miei vecchi amici lì

Buona posizione per coloro che vogliono visitare la principale attrazione di NOLA , Quartier francese ! Buon colazione europeo.

Mi piaceva l'esperienza, era intorno a tutto (Bourbon St. Canal St., ecc.). Molto raccomandato.

Ho avuto il tempo migliore in questo hotel. Tutti erano davvero gentili. Anche se sono rimasto bloccato qui durante l'uragano, mi sono comunque divertito molto in questo hotel.

Abbiamo prenotato l'hotel visto che aveva 4 stelle, c'era una piscina e la lista dei servizi diceva che c'era un forno e un microonde per la camera. Posso dirvi che quando siamo arrivati lì siamo rimasti decisamente sorpresi e non in senso positivo. La piscina era chiusa anche se hanno messo un cartello sulla porta ringraziando le persone per stare a 6 piedi di distanza. Non capisco come puoi essere a 6 piedi di distanza se non puoi nemmeno entrare nell'area della piscina, per non parlare della piscina stessa. Un altro motivo per cui eravamo estremamente scontenti era perché avevamo portato cibo congelato aspettandoci di poterlo riscaldare e non c'era forno, né microonde in camera. Per un hotel a 4 stelle è ridicolo! Inoltre, l'hotel stava svolgendo alcuni programmi di soccorso COVID-19 che in retrospettiva è molto carino da parte loro a causa del fatto che New Orleans è una zona povera, ma non ce l'hanno fatto sapere quando abbiamo prenotato la camera e l'esterno del l'hotel era pieno di senzatetto e altri semplicemente seduti a fumare e bere da entrambe le porte fuori e in roaming per tutta la hall. Mio marito ed io eravamo molto dispiaciuti e anche se l'hotel stava dando loro cibo e acqua, hanno creato un posto dove chiunque avrebbe potuto sicuramente prendere il virus se non fosse stato abbastanza attento o se qualcuno fosse entrato lo avesse. Se mai dovessimo tornare a New Orleans, non staremo lì.

Grande posizione a pochi minuti a piedi dal porto di crociera/scorte e si trova lungo la strada dalla linea stradale/trolley, e solo un isolato dal museo WW2. Da qui si può andare ovunque nella città di cui ha bisogno. Nessuna piscina ma non nuotiamo molto, quindi non è un problema. Il personale è stato super utile con un problema con la nostra stanza e ci ha permesso di controllare in anticipo. Sarà felice di raccomandare questo a chiunque e probabilmente lo userà di nuovo la prossima volta che visitamo New Orleans.

It was a very nice hotel would go again for sure had a great time would definitely recommend to others

Puro e luminoso, vicino al fiume Mississippi, l'attrazione è molto vicina.Naturalmente, il migliore è il Drago del primo piano.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

È sempre la scelta migliore per stare a Hilton e molto buona tariffa a New Orleans, un buon tempo con i miei vecchi amici lì

Buona posizione per coloro che vogliono visitare la principale attrazione di NOLA , Quartier francese ! Buon colazione europeo.

Mi piaceva l'esperienza, era intorno a tutto (Bourbon St. Canal St., ecc.). Molto raccomandato.

Ho avuto il tempo migliore in questo hotel. Tutti erano davvero gentili. Anche se sono rimasto bloccato qui durante l'uragano, mi sono comunque divertito molto in questo hotel.

Abbiamo prenotato l'hotel visto che aveva 4 stelle, c'era una piscina e la lista dei servizi diceva che c'era un forno e un microonde per la camera. Posso dirvi che quando siamo arrivati lì siamo rimasti decisamente sorpresi e non in senso positivo. La piscina era chiusa anche se hanno messo un cartello sulla porta ringraziando le persone per stare a 6 piedi di distanza. Non capisco come puoi essere a 6 piedi di distanza se non puoi nemmeno entrare nell'area della piscina, per non parlare della piscina stessa. Un altro motivo per cui eravamo estremamente scontenti era perché avevamo portato cibo congelato aspettandoci di poterlo riscaldare e non c'era forno, né microonde in camera. Per un hotel a 4 stelle è ridicolo! Inoltre, l'hotel stava svolgendo alcuni programmi di soccorso COVID-19 che in retrospettiva è molto carino da parte loro a causa del fatto che New Orleans è una zona povera, ma non ce l'hanno fatto sapere quando abbiamo prenotato la camera e l'esterno del l'hotel era pieno di senzatetto e altri semplicemente seduti a fumare e bere da entrambe le porte fuori e in roaming per tutta la hall. Mio marito ed io eravamo molto dispiaciuti e anche se l'hotel stava dando loro cibo e acqua, hanno creato un posto dove chiunque avrebbe potuto sicuramente prendere il virus se non fosse stato abbastanza attento o se qualcuno fosse entrato lo avesse. Se mai dovessimo tornare a New Orleans, non staremo lì.

Grande posizione a pochi minuti a piedi dal porto di crociera/scorte e si trova lungo la strada dalla linea stradale/trolley, e solo un isolato dal museo WW2. Da qui si può andare ovunque nella città di cui ha bisogno. Nessuna piscina ma non nuotiamo molto, quindi non è un problema. Il personale è stato super utile con un problema con la nostra stanza e ci ha permesso di controllare in anticipo. Sarà felice di raccomandare questo a chiunque e probabilmente lo userà di nuovo la prossima volta che visitamo New Orleans.

My husband and I frequent this hotel a lot when we are visiting Shreveport. This happens to be one of my favorite hotels due to its proximity to 3132, I-220 & I-20. However, I have 3 issues with this hotel. First, the rate that is now being charged is ridiculous considering that the rooms are in dire need of upgrades. The sofa was badly stained and simply needed a good steam cleaning to at least make it presentable. Housekeeping needs to start checking the fridge in the room to make sure that it’s working because ours struggled to get cold. Secondly, we checked in on July 2nd because we were flying out the next day and we checked in again on the night of July 7th after we flew back into Shreveport. On both occasions, the front desk person did not acknowledge us for being Diamond members nor did they give us the water and snack in the baggie that we typically get at other Hampton Inns. My husband had to ask BOTH times which he should not have had to. The staff needs to be trained on the Hilton Honors program. I’m sure it takes little effort to look at the reservation and see the individuals status. Lastly, I can’t stress this enough, but PLEASE train the front desk staff to ask for ID before releasing a physical room key. My husband and I always do digital check in and then he goes to the front desk to get a physical key. The goofy hound man working on the night of the 7th couldn’t program the physical keys to the room right so he used a master room key to let my husband in the room. After my husband tried to get into the room twice with the physical key, the guys came to let us in. Also, there were issues using the digital key at outside entrances. I saw others having the same issues. Someone had to open the door for us to let us in. Nevertheless, I sincerely hope that some changes are made at this hotel because quality has decreased but the price has increased. I won’t stop staying here due to this but I will start checking the room before bringing in my bags and accepting it. I’m not sure if there’s new management here or what but the Hilton honors thing has never been an issue until now.

L'hotel è appena sopra il casinò. Non c'è bisogno di dire che è magnifico. Basta mangiare, bere e divertirsi al casinò, ma il traffico per andare altrove è un problema. Devi guidare da solo.

questo hotel è sempre ottimo per un soggiorno prolungato in Louisiana. personale, posizione, ecc.

It's 10PM and I'm arriving in Shreveport for my dad's surgery in the morning. I called the Hilton to confirm that the hotel knew I was arriving late, and I was informed by the front desk clerk that they were oversold and did not have a room for me, but that they would walk me down the street to another hotel that was used for their overflow. I asked if it was equivalent to the Hilton in ratings. The answer was no. The reviews for the other location were terrible. When I asked why I was not notified that they had no rooms, the desk clerk responded that the day shift must have been busy. So was I!! I told him I was not comfortable with the ratings of the other hotel and their reviews for cleanliness were not good. I asked if there were other options? The response was, ”No, but if you want to cancel I can refund your money.” I told him that was really nice - especially since they didn't have a room for me. Seriously?!?!!!! Done with Hilton. I frequent the Omni and Hyatt for both work and pleasure weekly and never has this happened. Really disappointing and super frustrating - not to mention inconvenient as I'm trying to find another locations to stay. So much for customer service and reservations. Thank you Marriott for coming to the rescue and even offering a discount.