Regno Unito: hotel con spa nella provincia di Lancashire

Il weekend è stato assolutamente fantastico, in un ambiente bellissimo, tranquillo e noi amavamo la fauna selvatica. Il personale era amichevole e molto informativo e disponibile per tutto ciò che avevamo bisogno. Il cibo era bellissimo e tutto il prezzo molto ragionevole. Certamente prenoteremo un altro soggiorno.

The Norbrek Castle must have been lavish and upmarket in it's day but sadly looks sad and depressed now. However, we knew this when we booked and opted for it because of it's good points, the location is good with bus and tram stops outside, there is plenty of parking with an assured chance of finding a space if you take the car out and return, the room was as clean as it is possible to clean an old property with clean bedding and towels, the breakfast is basic but again satisfactory and the staff helpful and friendly. We did not, on this occasion use the pool or any of the entertainment facilities. All in all an ok choice for a couple of nights as somewhere simply to sleep

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.

We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff. When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard. Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub. Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.

We had a fantastic experience. The place was spotlessly clean, from the rooms to the shared areas, which made our stay super comfortable. The decor was warm and cozy, creating a perfect atmosphere for relaxation. What really stood out was the variety of activities available. The staff were friendly and helpful, always happy to recommend things to do in the area.

It’s a decent place to stay, I had an event to attend at the hotel so I just booked a room there to save transport costs. It’s alright for a short trip.

L'hotel era pulito senza spot e il personale era molto utile. Abbiamo aggiornato in una camera esecutiva che era bello, ma la vista sul retro non era troppo grande, ma non ha rovinato nulla. Il cibo è buono il tempo era sorprendente e i giardini sono bello per sedersi. Non poteva entrare nelle camere di terapia per il massaggio come erano completamente prenotati, ma abbiamo prenotato solo per andare all'hotel qualche giorno prima di andare. Piscina are clean

Everything is good except the bed sheet, it kept slipping off after sleeping in.  It's a flat sheet too small to tie down on the edge and corners.  We asked the staff for help and we tried to do it ourselves but it was not fixable because the flat sheet is just too small to secure the bed coverage.  The staff members are super friendly and they do try their best to help you.  The spa in the hotel is also great.  Overall the experience is beyond expectations.  The location is also great and safe.  

Lovely clean hotel. Very comfy beds. Breakfast was good. Reception staff were pleasant. Driver was the friendliest. Was a good stay but I wouldn’t say it wowed me and felt staff could’ve been more attentive. Also lack of room service, evening snacks, fridge, tv channels, alternative pillows etc. also hotel said they didn’t receive my special requests I’ve added to the trip booking which meant the birthday we were celebrating was overlooked.

My colleague and I enjoyed our stay here. The hotel is conveniently located right next to Lancaster University, where we had meetings. The room was clean, warm and comfortable, and the breakfast was excellent. I also appreciated the warm pool and the gym facilities. A very pleasant stay overall.