Indonesia: hotel con piscine nella provincia di Giava Occidentale

Excellent services from front office & incoming lobby. For restaurant need to be immproved for dinne especially monitor all customer orders serve as soon as possible

From the moment we arrived, the resort exceeded all expectations. Nestled in a stunning natural setting with breathtaking views, this resort is the perfect mix of luxury, comfort, and serenity. The check-in process was seamless, and we were warmly welcomed with drinks and genuine smiles. Hasbi attended to us throughout the sty and he has been exceptional. Our room was beautifully designed with modern touches and local charm. Immaculately clean, it featured a plush bed, a spacious balcony overlooking the lush greenery, and all the amenities one could need—including a stocked minibar,a dreamy rain shower and a bathtub overlooking the scenery. What truly sets this resort apart is the service. Every staff member went above and beyond to make our stay unforgettable. Pak Handy also come down on the 2nd day to check on our hospitality. From the attentive housekeeping to the friendly restaurant staff, everyone made us feel like VIPs. Speaking of food—absolutely delicious! Every meal was a culinary experience, with fresh ingredients, generous portions, and diverse options. Whether lounging by the pool with magnificent view and cooling weather and indulging in spa treatments, there was never a dull moment. The peaceful ambiance and pristine surroundings made it feel like we had found our own private haven. We left feeling relaxed, pampered, and already planning our return And recommending to our family and friends. If you're looking for a getaway that blends luxury with nature and top-notch service, this resort is it. Five stars all the way!

All staff include security, bellboys, front desk, waiter, waiteress, cleaner, room service are all very polite, always smile n greet us where ever they passby us…keep it up for the amazing attitude…the room is big n very convenient for us only 1 thing that not really comfortable…the glass wall between bathroom n bedroom not strategic for us even as a family staying there…maybe suitable for husbandwife…maybe might need to install curtain inside the bathroom..

The place is very clean, comfort, and the facilities very good, you can swimming, gym, etc. Recommend place for you want to the staycation.

Had the best stay here while I am in puncak!!! In love with everything, the view, room, the facilities, Literally everything. They gave me a complimentary photoshoot as well. The minus point only the check in time regulation is too late, at 2pm.

The hotel was excellent! The room was clean, the amenities were complete, and the breakfast was varied and never boring. The kids were happy too because there were plenty of activities — for little kids, teens, and adults. All the staff were friendly and helpful. The only downside was the location — traffic was quite bad. But luckily, there were so many things to do inside the hotel that we never felt bored. There were also some restaurants outside, even if just a few. We’ll definitely be back for sure!

Had an amazing stay at Gaia Hotel for our 1st year wedding anniversary. The staff surprised us with a cute chocolate cake and card, such a thoughtful gesture (though they did accidentally misgender me as “Mr” instead of “Mrs” 😅). The hotel is located a little further uphill, so if your activities are around the Lembang area, it’s perfect. If you’re heading into the city, do plan ahead as it takes about 30 minutes each way. We specifically chose Gaia Hotel for its amenities, and it did not disappoint. The gym was well-equipped, and we were pleasantly surprised to find free Reformer Pilates classes, bouldering, and plenty of outdoor activities. The property is spotless, and the staff were consistently warm and attentive. Our only regret was not booking a garden view — though the city view we had was still lovely. Overall, it was a wonderful stay, and we’d happily return on our next visit to Bandung.

We recently had the opportunity to stay at your hotel and overall, I truly appreciate the hospitality and facilities provided. However, I would like to share some constructive feedback regarding the pillows in the room. The pillows were too firm and unfortunately affected the quality of sleep during my stay. For a hotel of Pullman’s standard, I believe it would be wonderful to provide guests with a pillow menu or at least a choice between soft, medium, and firm pillows, to cater to different preferences. In addition, the towels felt rather thin and did not reflect the luxurious standard expected of a Pullman property. For a hotel of this caliber, I believe it would be beneficial to provide options for softer pillows as well as thicker, more comfortable towels for guests. I hope this suggestion can help enhance the overall guest experience in the future. Breakfast ok..

We stayed one night at King Premium room, room was spacious, very clean with King size bed with 4 pillows, there were a long sofa attached to the window so we could chill drinking coffee while seeing through the city view outside. All staff were beyond friendly & fast responded, especially when we asked for additional towel & blanket, not longer than 10 minutes 👏🏻 The hotel was very strategic, we could reach riau street within walks, there were many cafes, restaurants, street foods & factory outlets. It was a gloomy saturday, so we decided to morning walk until braga street, it was fun since the weather was nice, birds were chirping & many people did morning run & walk. A nice experience, we think we’ll be back stay here again in the future. Thank you for the warmth & friendly welcome courtyard 🙏🏻