Colombia: hotel con piscina nella provincia di Dipartimento di Bolívar

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected

The Osh hotel has such an amazing vibe. As you enter the lobby, you are greeted by their lovely staff with a welcome drink. Check in was really smooth and they offered options for my room category, and the location was great. Literally walking distance to local bodegas, bars and restaurants. Osh is located 10-15 min from walled city, which made dinner options and tours easy to get to in the area. Prior to my stay in the Osh hotel, I stayed at the Hilton with my travel group for four days. In comparison although most tourist stay at the Hilton or the Hyatt. I would opt to stay at Osh every time. Beautiful pool on the main floor and rooftop. While there is not beach access, I believe you can simply book a tour for a beach day at Aqua Azul or Makani Luxury Wanderlust. During my stay also schedule a massage in my room which was a nice add on before I traveled back home. I highly recommend you experience The Osh in Colombia. Suites are also available to splurge a bit and treat yourself. 

L'ambiente dell'hotel è molto buono, la piscina è pulita e igienica. La piscina è davvero bella per fare foto durante la notte. Perche'i bambini amano nuotare, ha scelto questo hotel. La piscina è molto pulita. Vale la pena raccomandare, tranne per il colazione.

Così accogliente e bellissimo posto 🥰. Aggiunto una notte alla mia prenotazione perché amava l'armonia e la pace che mi sentivo in quel hotel. Il colazione era sorprendente 200/10 🤩. Grande varietà di frutti, cibo sano e locale. Grazie tante a Andrey, così gentile e affascinante, che mi ha aiutato in tutto; così come a Jorge, che è così professionista nel suo lavoro, Alfredo e ragazze da cucina, grazie per il cibo così delizioso. Il tetto è un sogno ma purtroppo non hanno (stabili) barista per godere di bevande.Purtroppo, il manager generale è stato poco professionale e poco gentile, deve migliorare la sua relazione professionale per guidare una buona gestione di un hotel di questa categoria. Vorrei tornare nel mio prossimo viaggio a Cartagena 🤍🇨🇴 . Raccomandazioni: se non tollerare il rumore, non prenotare le camere vicino alla strada.

Tutte le camere hanno una vista intorno ad un cortile centrale, che è bello, ma non pratico, perché la gente passa sempre, così non si può lasciare la finestra aperta perché non si ottiene privacy. La tenda non è una tenda, ma un cieco rotante, quindi chiudete o aprite. La mia stanza è nel pavimento, dove si trova il ristorante. Potrebbe essere meglio negli altri piani. Quindi solo luce artificiale. La stanza non ha nemmeno un desk, altrimenti è decente e pulita. Il colazione è semplice ma buono con caffè, succo di frutta e omeletta. Il posto è sicuro e la reception deve aprire per voi per entrare e uscire. Posizione saggio è abbastanza buono così come è dentro il muro ma non dove i turisti sono in attesa. Controlla rigorosamente alle 3:00 anche se la stanza è disponibile 😅

È un hotel a 5 stelle, e forse è il migliore che abbia mai soggiornato. Il servizio clienti è immacolato, letteralmente non appena siamo arrivati in taxi un membro del personale è stato li per prendere le valigie e aiutarci al desk, e il colazione è operato bellamente. La nostra camera era magnifica e spaziosa, il tetto è stupenda e un bel posto per rilassarsi, e ci sono anche confortevoli seduti fuori davanti all'hotel, in modo da poter vedere il mondo andare avanti. Il mio unico feedback sarebbe quello di avere una calda calda nelle stanze, perché sarebbe stato bello aver fatto una bevanda calda senza andare al lobby. Tuttavia il caffè fornito è delizioso, e il personale è sempre lì per aiutare. Grazie per il magico soggiorno.

My stay at Ithia was very enjoyable. First time in Spain. The hotel is about 25 mins away from El Dorado Airport and check in was very smooth. My spanish is very basic but the staff was very patient and answered all of my questions. It is conveniently located right next to Museo National and within walking 15-20 mins walking

Se potessi darle più di 5 stelle, le darei. La verità, un ottimo hotel in generale. Il servizio impeccabile, la cena deliziosa, le strutture sono belle e pulite, la stanza ha tutte le comodità, e si trova in un settore molto buono. L'unica cosa che potrebbe migliorare è la copertura WiFi, ma è un minimo di dettaglio.

Wonderful time in Cartagena. Travelled with my husband for my birthday. Stayed 5 nights. The staff is lovely; very friendly and welcoming and attentive. The city is absolutely magical. We loved everything about our stay. The food was excellent; had amazing breakfast and drinks at the hotel restaurant and it really surpassed our expectations. We just left and can't wait to be back! Special thanks to Christian at the front desk who went above and beyond helping us plan things to do in Cartagena which made our trip extra special.