Australia: hotel con piscina nella provincia di Victoria

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

Grande hotel aereo con conveniente accesso all'aeroporto di Melbourne. Ho prenotato questo hotel per il mio capo e il suo bambino, e erano molto soddisfatti del loro soggiorno. La camera era pulita, comoda e tranquilla nonostante fosse vicino all'aeroporto. Il personale è stato amichevole e utile, e le strutture sono state mantenute.

La posizione è grande e abbiamo avuto una buona permanenza. Tuttavia, il custode ci ha dato una sorpresa diversa in entrambi i giorni. 😂 Un giorno, la carta che avevamo inserito nella slot di alimentazione della stanza è stata rimossa. Un'altra notte, alle 11:00, quando ci siamo pronti a letto, ci siamo resi conto che non c'era un duvet in camera, abbiamo chiamato il desk e abbiamo detto che erano usciti da duvet. Grazie a Dio, il personale ha risposto molto rapidamente e ci ha portato un nuovo e inopened duvet. In generale, ci siamo ancora goditi il nostro soggiorno!

Room was exactly as described and with Cooktop, microwave, and fridge did not need take out all the time. Staff at front desk were extremely helpful and nothing was too much trouble for them. May not be the flashiest hotel but it is great value for money and in a great location with a tram stop right outside the front doors, would recommend this hotel.

The Highlights 1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient. 2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service. 3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained. 4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort. What Could Be Improved 1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access. 2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight. 3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge. 4. The main door lock was rusty and stiff, making it frustrating to open and close. 5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay. 6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe. Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.

Booked 2 rooms and upgraded to a corner room with views only to spend the whole stay in darkness with no views or natural light as the electric drapes were not working and multiple attempts to fix by maintenance were not succesf. Was told they were coming back to fix but when I went to reception at 7:45pm to ask why they’re not fixed I was told they determined they could not fix until a later date, Requested a room refund from Crown which was declined. Very poor experience and will be taking the request for refund further. With no natural light it was akin to staying in a large dormitory.

On 24/6 I ordered fried eggs during breakfast, yet the quality of the eggs were not up to standard, yolk was not normal and with no taste at all, yet I ordered same on the next day with a different chef, that was back to a normal egg, I wondered Sheraton would use such quality of eggs! Another opinion is that gym room facilities are not enough, thanks!

Sarebbe stato buono, tranne per le grandi finestre occidentali che si trovano a sinistra senza ciechi e per un sistema elettrico che spenga il condizionamento dell'aria quando nessuno è nella stanza. Così siamo arrivati a scaldare il calore, e un condizionatore d'aria che non raffredda davvero le camere da letto, e nessuna finestra o fan nella camera principale. La maggior parte delle altre cose erano buone, ma avere una camera confortevole è fondamentale e l'appartamento non è semplicemente creato per questo. Ci è piaciuto la posizione e la piscina. Non possiamo davvero parlare ai livelli di servizio perché non abbiamo chiesto, aspettato o ottenere nessuno. E' stato un po' frustrante che l'hotel abbia una prenotazione solo per 4 adulti quando abbiamo fatto una prenotazione per 2A+ 3C su trip.com ma chi sa chi è stato responsabile di questo.

Sono a Melbourne per gli Australian Open. Questo hotel ha la posizione migliore sia per raggiungere il torneo che per spostarsi in centro. Un aspetto negativo è che il corridoio sembra un po' impolverato.

Nice position, 10 mins walking to restaurants, not bad, in the middle of single houses. Reception was closed when I arrived, I called and the clerk came right away, gave me key and was in room.