Regione di Zagabria, Croazia: hotel pet friendly

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

The location is super good and excellent, near to all touristic spots, and very easy to reach it if u come by bus, the room was really clean and every day u find ur bed clean and done by the good ladies there, the only negative point is the bar there, they charge u a drink every time u want to just have a seat there.

La posizione era buona. L'auto non poteva arrivare davanti alla porta dell'hotel, ma si poteva scendere molto vicino, quindi non era difficile spostare i bagagli. Naturalmente era possibile effettuare il check-in anticipato e la colazione in hotel, che era l'opzione standard, era molto buona. Tuttavia, mi è stato assegnato un edificio invece di un nuovo edificio (un edificio del ristorante), e sembrava vecchio. C'era un sacco di minibar nel frigorifero ma il frigorifero non funzionava.

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

Staff at the reception are friendly and happy to help. Location is good, only within 10-25 minutes easy walk to different sight seeing places, lower and upper Zagreb, and museums. Train station is around 10 minutes from the hotel. Room is big and have enough spaces for your luggages, and work. However, room temperature could not be adjusted, always at 25-26 degree C, which makes the room quite hot and stuffy. This hotel is a good choice in Zagreb.

L'Hotel Timeout Heritage a Zagreb è una scelta solida! La posizione è perfetta, nel cuore della città, rendendo facile da esplorare. Le strutture sono ben mantenute e offrono un grande valore. Un soggiorno confortevole e conveniente per ogni viaggiatore.

It was all great. The location even by Uber was not so expensive, and on my way back to the airport I could took without any problem public transportation. Crew was great, location great, there's a bar two mins from there. Also CBD bar was amazing. Only kitchen could get better:)

L'hotel vanta servizi di prim'ordine, comodi trasporti e cibo delizioso. La fermata dell'autobus è proprio accanto all'hotel; gli autobus 1A, 1B e 6 fermano a Pile Gate. Per il viaggio di ritorno, prendete l'autobus 1A o 1B dalla fermata, oppure prendete l'autobus 6 dall'altra parte della strada fino al supermercato Tommy. L'hotel è a 3 minuti a piedi da lì. Gli autobus passano ogni 15 minuti, consentendovi di risparmiare sul taxi.

Molto vecchio, posso ancora vivere!Nota che la reception sarà un'imposta distorta. E' chiaro che ha pagato su Trip.com. Scrivi tutti i diritti d'imposta. La reception vuole che paghi un deposito e paghi un'altra tassa urbana! Ho visto commenti che non oso pagare il deposito. Sono stato pagato l'imposta urbana e ho dovuto tornare attraverso Trip.com!Ora sono partito per un giorno e non sono tornato!!!!?

La più bella suite dell'hotel che abbia mai visto. Le foglie e la stanza erano pulite, avevano un altro biancheria in armario. Grande bagno luminoso. Hai una bella TV dentro. Il letto era comodo. Area veramente privata