Malesia: hotel con parcheggio nella provincia di Perlis

Comfortable Accommodations with Room for Service Optimization Overall Verdict: The property offers excellent physical accommodations and amenities, ensuring a highly comfortable stay. However, the guest experience is currently hindered by inconsistencies in front-desk hospitality and rigid service policies. Key Positives & Amenities Premium Accommodations: The guest room is exceptionally spacious, featuring a highly comfortable king-sized bed equipped with premium bedding (four high-quality pillows provided). Climate Control & Infrastructure: The in-room AC system is highly efficient, cooling the space to a comfortable temperature within minutes. Additionally, the bathroom is well-proportioned with excellent water pressure and a complete suite of complimentary toiletries. Modern Technology: The inclusion of a Smart TV with seamless access to streaming platforms like Netflix and YouTube significantly enhanced the in-room entertainment experience. Property Ambience: The hotel maintains a highly pleasant olfactory branding strategy; a subtle, welcoming fragrance is consistently present from the main lobby through to the guest corridors. Areas for Improvement (Operational & Service Delivery) Front Desk Engagement: There was a noticeable lack of welcoming engagement from the reception staff during both the check-in and check-out processes. While operations were functional, a more hospitable and customer-centric demeanor would greatly improve the arrival and departure experience. Rigid Housekeeping Policies: When requesting an additional towel, I was informed by housekeeping that this would incur an extra fee. Charging for basic linens feels counterintuitive to a premium guest experience and lacks a guest-first approach. Management Outlook: There appears to be a systemic complacency regarding guest relations, potentially driven by high occupancy rates and strong business demand. High volume should not compromise standard hospitality practices. Conclusion The physical property is in excellent condition, which ultimately guaranteed a comfortable and productive stay. While the hardware of the hotel is top-tier, the software specifically staff hospitality and guest policies requires refinement. Return Intention: Probable, contingent upon the prioritization of service standards.

I booked 1 night stay here because I was heading to Hat Yai by train and thought this would be a good place to stay. However, the location is remote and nothing nearby so you are reliant on Grab even for food which will cost you more in delivery than the bcost of the food itself. With the benefit of hindsight, it would have been better to stay in the town of Padang Basar itself where food and drink would be available in walking distance and you are not too far from the border with Thailand. There is no restaurant on site but there is a Cafe which which offers basic stuff and, as far as I could make out, it not open all the time - hence my need to order food via Grab delivery. When you first turn the shower on for a hot shower, only cold water comes out, I waited a couple of minutes letting the shower run but it was still running cold so I went to Reception to ask about it. The young man at Reception initially said it was down to a Maintenance issue so I asked if it affects ALL the rooms or just mine. If only my room was affected then I should be moved to another room which had hot water in the shower. I said that I must best have a hot shower in the morning and the young man said he was the same as he also prefers to have a hot shower in the morning. The young man said he will try to find out before morning. A few minutes later, he came to the room and .said that we nust let the shower run for a few minutes and, sure enough, he was right as hot water started coming through. So, for the benefit of other guests, remember to run the shower for 5 minutes or so to get hot water. So, it was not a maintenance issue at all. On the positive side, after I ordered soup/food to be delivered by Grab, there was no crockery in the room nor any cutlery to eat the food with. The grab driver asked the hotel Reception young man for help and the hotel kindly provided a bowl and steel cutlery so I could have my food. This was very much appreciated so thank you to the young man at Reception who was on duty that evening.

it was really really good! they let us late check in without any issue, not to mention the fact that the late checkout up until 4pm is only 75 ringgit. so good!

Abbiamo avuto un bellissimo soggiorno in questa casa di riposo. Il posto era eccezionalmente pulito e ben mantenuto, rendendoci confortevoli quando siamo arrivati. Le camere erano spaziose, con un sacco di spazio per tutti per rilassarsi. La casa era completamente attrezzata con tutto quello che ci serviva, compresi letti confortevoli e servizi pensati che rendevano la nostra permanenza comoda. L’ospite era amichevole, responsabile e si assicurava che tutto fosse in ordine, e la posizione era anche conveniente, con facile accesso alle attrazioni, ristoranti e negozi vicini. In generale, questa è una delle migliori case di riposo che abbiamo soggiornato. Ci siamo davvero goditi del nostro tempo qui e sicuramente ritorneremmo. Molto consigliato per le famiglie e i gruppi che cercano un posto pulito, spazioso e confortevole per soggiornare!

A pleasant and comfortable stay. The hotel is located in a peaceful area with beautiful views of the surrounding hills. The rooms are clean and comfortable, while the swimming pool is a great facility for guests, especially families. The staff are friendly and helpful, and the hotel provides convenient facilities including a restaurant, free parking and Wi-Fi. Overall, a good place to stay in Kangar and highly recommended for both business and leisure travellers.”

Hotel at center city. Easy to find food and hangout. Place a bit small. However quite cozy. Wifi a bit slow, counter not give password upon checking hence we need to call. No netflix available here. We want to log in but it keep saying smth wrong. Quite disappointed.

honestly my parents love this place. will definitely choose here again

Toilet cover is broken, several pipe were leakage , shower also not in good condition. But location is good, convenience to go any where.

Good location.. large room.. parking space very limited.. extra towel request charge rm5 per pieces.. 1st impression.. smell cempedak fruit in the hotel.. staff should not eaten inside the hotel.. others ok.. hotel phone line no working.. we called reception using own phone

A little away from the Kangar city centre but shouldn't be a problem if you're traveling by car. A quiet place for a good night sleep. Free and enough parking lots for customers. Should be one of the best hotel in Kangar.