Stati Uniti d'America: hotel con internet nella provincia di Illinois

Il mio recente soggiorno in questo hotel è stato generalmente insoddisfacente. Sebbene le camere siano spaziose, i servizi sono obsoleti. L'hotel non fornisce acqua gratuita, ma fa pagare 6 $ per una bottiglia da 500 ml. L'aria condizionata non è stata accesa prima del check-in, il che dimostra una mancanza di preparazione. La reception è gravemente carente di personale, con un solo dipendente, il che si traduce in code ogni volta che si ha bisogno di assistenza. La qualità del servizio deve essere migliorata: non forniscono un servizio in camera di base, come la consegna del dentifricio in camera. Inoltre, gli ascensori non hanno un controllo di sicurezza degli accessi, il che solleva preoccupazioni per la sicurezza. Particolarmente deludente è stato quando il personale è entrato nella stanza con un preavviso così breve che non ho nemmeno avuto il tempo di rispondere il giorno del check-out. Considerando le tariffe delle camere, questo hotel offre un pessimo rapporto qualità-prezzo. A parte le dimensioni generose della stanza, l'esperienza complessiva è carente e non posso consigliare di soggiornare qui.

Era un hotel e la zona era ok, ma il check-out era prima della maggior parte dei luoghi che non piacevano davvero

When we arrived, was told that elevator had breakdown. We had to carry our heavy luggages to the 1st floor when hotel staff should have helped us in managing it. Shuttle service was good, and driver was excellent and friendly. Guided us to the correct terminal for the drop off. Breakfast though simple, but it managed to sooth our hunger. 👍

the cleanliness of the room itself was fine, but the hotel seemed pretty run-down. the stairwell we took to get to our room was quite dirty (trash remained there for all five days we were there) and had a lot of cobwebs etc. the towels we got the first day had some weird dye on them? one of the days we got our room serviced but they only replaced our towels and did not reset our beds which was strange. it's also relatively far from o'hare compared to some other hotels. however, it's definitely livable and the rooms are quite large

I always book here even if it’s more expensive because they have the best team of people there who have helped me travel with ease on a regular basis so so much. I was in a wheelchair for a while and they were the only hotel who has staff that went out of their way to accommodate me and treated me like family. Andrea Dina and Joe are the best people I’ve ever had at any hotel stay. My very first stay at this location was because they had larger rooms but I went back over and over because of just how well they treated me during my first stay. I wasn’t treated as a burden and they didn’t leave me alone to figure anything out even before I got through the doorway Dina was there to get me through and my very large luggage as I rotate multiple times a year living in South America 50% of the time. She was so friendly I ended up calling her my Chicago mom. Andrea and Joe at the front desk were just amazingly nice (which isn’t common in a large city at an airport convention hotel) they helped me print out Covid and travel documents I needed and brought them to my room because I forgot them and wouldn’t have been able to fly without those documents. Dina got me up to my room and even helped me unpack what I needed for the night and made sure I securely could get into the bed and she picked me up the next morning without me calling them ahead of time she asked me my flight time and said she would handle it and be there to fetch me on time. She made sure I got my breakfast bag and loaded me up onto their shuttle all in perfect time never making me feel like a burden even though I knew how far out of their way they went for me. Every stay has been the exact same or better as they noticed the progress with my health and walking. I just can’t say enough how much I appreciate that team. This stay a friend came with me and he loved how they remembered me a received me as you would receive family you haven’t seen for while so he was impressed and also my mother was impressed the two times she stayed there also. This stay they had construction on the restaurant which is very good as I tend to order room service a lot they have a happy hour even though I don’t really drink but it’s just a generally friendly warm environment the staff bring to that place that make it a hotel that you return to even if they don’t have the cheapest rates for the airport stays. They have a great team and their management needs to know that. I don’t normally write reviews or go out of my way to write a note to a corporation about staff but I have for this team at this location they are just great and deserve recognition!

Gentile direzione, Il nostro soggiorno presso il vostro hotel è stato piuttosto deludente e scomodo, con esperienze che vanno da eccellenti a pessime. Il lato positivo è che la posizione dell'hotel è imbattibile, a pochi passi dal Magnificent Mile e proprio accanto alla stazione della metropolitana Red Line. Questo ha reso molto comodo lo shopping, la ristorazione e l'esplorazione delle attrazioni della città. La camera in sé era spaziosa, eccezionalmente pulita e il letto era molto comodo, assicurando una buona notte di sonno. Abbiamo apprezzato i comfort in camera come il mini-frigo, il microonde e la macchina per il caffè, che hanno aggiunto comodità. Tuttavia, la direzione dell'hotel ha lasciato molto a desiderare. Al nostro arrivo verso le 16:00 dell'11 luglio, il personale della reception ha ripetutamente chiesto il mio cognome mentre teneva in mano il mio passaporto canadese, cercando di ottenere informazioni personali dal mio visto cinese. Questo errore ha portato un altro dipendente della reception a chiamarci alle 9:00 del terzo mattino per verificare di nuovo la mia identità con il mio passaporto/carta d'identità. La cosa più frustrante è che durante il nostro soggiorno di quattro notti, la nostra camera non è mai stata pulita. C'era un cartello sulla porta con la scritta ”NO Grazie” stampata su entrambi i lati, il che era fonte di confusione. Anche quando abbiamo appeso il cartello fuori, il personale delle pulizie continuava a bussare alla nostra porta alle 9 del mattino mentre stavamo ancora dormendo. Quando ci è stato detto di tornare più tardi, non sono mai tornati. Nonostante avessimo lasciato la stanza alle 11 del mattino e avessimo ripetutamente informato il personale delle pulizie e la reception che la nostra stanza aveva bisogno di essere pulita, non è mai successo. Inoltre, siamo rimasti senza shampoo. Nonostante avessimo informato la reception la mattina, non era stato rifornito quando siamo tornati la sera. Questo mi ha costretto ad aspettare nella hall per molto tempo per risolvere il problema dopo una giornata stancante di visite turistiche. La sera prima della nostra partenza, sono andato alla reception per condividere le nostre esperienze con due membri dello staff. Ci hanno offerto la colazione come risarcimento, ma di solito non facciamo colazione. Nel complesso, la nostra esperienza in hotel è stata molto negativa. Uno dei motivi principali per cui abbiamo scelto questo hotel è stato il marchio Hilton e questa esperienza mi ha portato a mettere in discussione la reputazione del marchio. Cordiali saluti, Maya Zhang

My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.

The location is perfect just next to the exhibition hall but the services was to consider, we had many issues the cleaning service two days they didn’t clean they just took the towels and didn’t put new ones , i guess they have some problems with management hope they will solve it

This place is excellent if you’re a stressed out business traveler, looking for a good rate, and if you’re willing to manage your own transportation from the airport and back, but the amenities after a long late night arrival waking up the next day, sitting in the hot tub having a swim in the pool and a steam and a sauna along with an icy cold shower afterwards just recharges you after a long business trip, especially if you international like me I wouldn’t necessarily call it family friendly, but it’s definitely good for entrepreneur business travel if you can get a good rate otherwise there are other hotels out there if you can’t get a good rate. The rooms are not specifically special compared to the competition, but it’s an a quieter area and the fitness and aquatic amenities are what makes the difference for me as I have back problems and after a long international flight all I wanna do is get in the hot tub or take a steam or sauna. I’m needing an airport shuttle. I would not recommend this hotel and if you aren’t willing to risk having to pay a premium for a car service or Uber then do not book here. I wish I could stay at this hotel long enough to enjoy all of their amenities as they are really good, but as breakfast is not included, it can be a pricey for what you get when you compare it to other hotels in the area and hotels closer to the airport. Yet as long as I can get a good rate on this hotel, I will keep going back as I frequently travel international for work and just having the peace of the secluded area and the steam room and sauna make it a huge selling feature for me as they really assist my rejuvenation after a long day or more of travel. 

Overall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived. The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep. The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay. The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from. Airport shuttle and price was the main reasons I chose this hotel. Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.