Quite a posh hotel. The amenities are great. Room size great. Buffet breakfast is a bonus too.There's an on site convenience shop. Outside, at the carpark side; there's another & even a 7E. The attached Onsen also has a souvenir shop.
Booked a room with Mt. Fuji view but alas, snowed days before we arrived & was drizzling too. Its early spring so my advice to travellers is to let d weather sort itself first😁
Free locker for luggage storage. Shuttle bus service is good and on time, provide not only to/from train station also to the outlet and day tour for free to all hotel guests. There is a local supermarket nearby. Highly recommended if just for a sleep.
La colazione è un semi-buffet, una combinazione di pasti fissi e pasti selezionati, che ha un buon sapore. La cena è stata molto sontuosa e altamente raccomandata. Si consiglia di ordinare la colazione e la cena. Lo scenario è fantastico, di fronte al Monte Fuji. C'è un parcheggio gratuito e sorgenti termali interne ed esterne. L'esperienza di immergersi nelle sorgenti termali all'aperto di fronte al Monte Fuji è molto buona.
Love this hotel! Mt Fuji view is totally worth it for that sunrise moment! Also, with the onsen is just perfect!
Nearby Hotel is Fuji Q highland station (6 mins walk) so it is convenient to explore around. Just check google map for the next upcoming train and you’ll be able to plan your schedule. Highly recommended even if you didnt rent a car here.
I was pleasantly surprised by how spacious the room was—much larger than I expected. The toilet and shower were in separate rooms, which was really convenient. The ryokan-style bed gave a lovely traditional Japanese feel, which I absolutely loved. There's also a window-side table where you can sit and enjoy a full view of Mt. Fuji all day long. I was lucky to visit on a clear day and saw an unobstructed view of Mt. Fuji—it made the trip truly unforgettable.
Breakfast was delicious with every dish. The hotel also offers a laundry room, a kids’ playroom, and a stunning Mt. Fuji view onsen—perfect for relaxing after a long day of sightseeing. The staff were very friendly and helpful, and after check-in, there was even a shuttle service to Kawaguchiko Station. Highly recommended!
Cleanliness 10/10
The wet and dry area of the bathroom are separate. Everyday they will clean the room unless you decline the cleaning service.
Location 10/10
The area is secluded, the place is very private. For someone who doesn’t like crowded places and love peace and quiet, this place is for you. Plus it has a beautiful view of Mt. Fuji. It just so sad we only stayed 3days and 2nights, we checked-in late on our first day when Mt. Fuji showed up. We were busy looking for a place to eat since the hotel restaurant was already fully booked for dinner. The next day it rained and Mt. Fuji doesn’t show up until the day we left 😞
I suggest booking early if you want to eat dinner at the hotel since the nearest restaurant is already at the foot of the mountain which is 5-10minutes by car, and around 20-30minutes walk. The hotel provides free shuttle going down until 5:30pm only while until 8:00pm for picking up on yamanakako bus stop. For someone who loves to walk while enjoying the view, it really doesn’t matter but it tends to be dark and might be dangerous to walk at night time since it’s in the mountain side.
Overall, I love the location, you won’t actually want to go out when you are in this resort. It has everything you need except hair conditioner 😅
Service 10/10
The staffs are really friendly and easy to talk with. All our requests were granted except booking dinner on our first night since we arrived late, though, the staff is very helpful to give us recommendations where to eat and helping us to book a shuttle. On the day of our check-out, the staff didn’t understand that we reserved the shuttle later that day to go out on the bus stop, but he immediately resolved it without arguing.
Amenities 10/10
Amenities is complete but we haven’t used that since some of our members have tattoos and cannot use the sauna and onsen. While some of us are reserved and not used to being naked on the open 😂
Anyway, the rooms are spacious and we had a comfortable stay. We would definitely book this hotel again when we want to stay on a place with the view of Mt. Fuji. And we would love to recommend this place to our friends.
The stay was awesome and the staff are very kind and helpful, providing very clear information to all the servives and activities we can do.
We were welcomed with complimentary snacks, drinks and even wine after check in. And there is also a complimentary ramen supper available, which feeds our empty stomach after a whole day. The coffee and hot chocolate is also availavle 24 hours complimentary.
There is also different onsen theme available, private and public which we had tried out all. Do note on some of the rules when using the onsen.
The breakfast is very good and tasty. We had our first Japanese style breakfast and tried the local Hotou and 纳豆 as well.
Location wise is slightly outskirts from the Fujikawaguchiko station but there is shuttle bus available for transfer. However, we drived but didn't had the chance to take the shuttle bus. Parking wise a lot of spaces available so that's not a worry.
Ultimately, the best of the best is the Mount Fuji voew from our balcony and there is also onsen available in the room.
Overall, we had a very good stay and would recommend for anyone who would like a good and comfortable stay. 5 star service.
La camera affacciata sul Lago Fuji è di grandi dimensioni e offre un buon servizio. Il check-in individuale e la colazione possono vedere il Monte Fuji. L'osservatorio al settimo piano si affaccia direttamente sul Monte Fuji. Non c'è bisogno di prendere la funivia nell'Henan. È un buon angolo per vedere il Monte Fuji.
La dimensione della stanza era molto grande e bella. Potevamo vedere il monte Fuji dalla nostra stanza. La stanza aveva una vista molto bella sul monte Fuji. C'è un onsen gratuito, ma lo yukata è un servizio a pagamento di 400 yen. Era davvero una bella stanza e ci siamo goduti anche il letto futon.
Il colazione era mediocre. Il servizio di navetta era un casino. Aspettato 40 minuti una volta, nonostante gli avvisi, sarebbe stato 20 minuti. Non c'è aggiornamento mentre aspettavo. Il condizionamento dell'aria non è un aria condizionata reale, ma piuttosto un ventilatore. Deve stare a un certo orario di colazione. Deve prenotare il proprio ristorante dell'hotel. Deve essere fatto fino alle 7 pm. In caso contrario il ristorante sarà chiuso anche se le ore di apertura sono fino alle 9 pm. La vista e il fatto che ci sia un Onsen è l'unica cosa positiva 
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8.2/10
Molto buono
OOnsiriHotel di stile giapponese. Un po' vecchio e antiquato, ma penso che sia affascinante con Tatami, futon e giapponese come dorme Doraemon.
Se arrivate alla stazione dopo le 3:00 potete chiamare l'hotel per il servizio di pick-up gratuito, solo 10-15 minuti poi ci sono.
Abbiamo una stanza al 10° piano, a pochi passi dall'edificio principale alla nostra stanza, ma è buono, vista grande di Fuji e lago.
La stanza era bella in stile giapponese come ho mai letto in manga.
Il nostro tasso era incluso il colazione e la cena. Poi hanno organizzato per voi come preferite. Buona cibo e super buon servizio! Anche parlano solo il 99% giapponese, ma il servizio è straordinario.
Non perdere anche l'ascia, esperienza di fare un bagno con una vista.
Hanno anche servizio di navetta alla stazione di treno, solo chiedere la ricezione, gratuitamente.
WWennyCleanliness 10/10
The wet and dry area of the bathroom are separate. Everyday they will clean the room unless you decline the cleaning service.
Location 10/10
The area is secluded, the place is very private. For someone who doesn’t like crowded places and love peace and quiet, this place is for you. Plus it has a beautiful view of Mt. Fuji. It just so sad we only stayed 3days and 2nights, we checked-in late on our first day when Mt. Fuji showed up. We were busy looking for a place to eat since the hotel restaurant was already fully booked for dinner. The next day it rained and Mt. Fuji doesn’t show up until the day we left 😞
I suggest booking early if you want to eat dinner at the hotel since the nearest restaurant is already at the foot of the mountain which is 5-10minutes by car, and around 20-30minutes walk. The hotel provides free shuttle going down until 5:30pm only while until 8:00pm for picking up on yamanakako bus stop. For someone who loves to walk while enjoying the view, it really doesn’t matter but it tends to be dark and might be dangerous to walk at night time since it’s in the mountain side.
Overall, I love the location, you won’t actually want to go out when you are in this resort. It has everything you need except hair conditioner 😅
Service 10/10
The staffs are really friendly and easy to talk with. All our requests were granted except booking dinner on our first night since we arrived late, though, the staff is very helpful to give us recommendations where to eat and helping us to book a shuttle. On the day of our check-out, the staff didn’t understand that we reserved the shuttle later that day to go out on the bus stop, but he immediately resolved it without arguing.
Amenities 10/10
Amenities is complete but we haven’t used that since some of our members have tattoos and cannot use the sauna and onsen. While some of us are reserved and not used to being naked on the open 😂
Anyway, the rooms are spacious and we had a comfortable stay. We would definitely book this hotel again when we want to stay on a place with the view of Mt. Fuji. And we would love to recommend this place to our friends.
PPICHEWA_I arrived at Kawaguchiko Station in the afternoon and decided to leave my luggage at a locker near the station before visiting Oshino Hakkai. I returned to the station around 5 PM to retrieve my luggage and called the hotel to inquire about their FREE Shuttle Bus service. Luckily, I caught the shuttle bus back to the hotel in time. The driver was very polite and helpful, assisting me with my luggage both ways.
The hotel had a nice and standard atmosphere, both inside and out. The staff at the lobby were friendly and spoke excellent English. They were able to provide me with all the information needed.
My room was a 20 square meter Lake View Room with a stunning view of Mount Fuji. It had two single beds, a desk and chairs The entrance had a large mirror and the storage space. Unfortunately, the remaining space in the room was too small to fully open my 28-inch suitcase. Luckily, I was alone, so I used the second bed to store my belongings. The bathroom was small but well-equipped with a shower, bathtub, and an automatic toilet.
The onsen was located on the 6th floor and was divided into male and female sections. It was clean and spacious. However, around 8-10 PM, it got quite crowded. If you're not accustomed to this culture, you might want to visit during the morning. (Operated Time : 3PM-2AM & 5-10 AM)
The hotel restaurant offered a variety of dishes. I checked the menu and decided to purchase a dinner coupon at the lobby. The dinner buffet was served from 6-9 PM. Breakfast (7-9AM) was included in my package and was slightly different from dinner. Overall, the food was decent but not exceptional. I recommend arriving early for dinner to avoid the crowds.
Key Points:
- The hotel offers a free shuttle bus service every 30 minutes between the hotel and Kawaguchiko Station.
- There are no convenience stores near the hotel. The hotel's convenience store has limited options.
- There is only one restaurant near the hotel, and it's only open for lunch. If you don't have a car, your dining options are limited to the hotel's buffet or instant ramen (from hotel's convenient store at Lobby 1st floor).
JJun woh La stanza è pulita, così come il bagno a sacco. La stanza prenota ha anche una vista completa sulla Mt Fuji senza alcuna ostacolo. Le persone dell'hotel sono tutte amichevole e utile. Offrono servizi di pick-up e di sbarazzarsi alla stazione kawaguchiko senza alcun costo in un momento specifico. Uno dei migliori servizi alberghieri che ho ricevuto. Kudos al team! L'unica cosa che non era favorevole per il viaggio è stato il tempo gnomo. 🥲 sicuramente tornerà di nuovo!
UUtente anonimoLa dimensione della stanza era molto grande e bella. Potevamo vedere il monte Fuji dalla nostra stanza. La stanza aveva una vista molto bella sul monte Fuji. C'è un onsen gratuito, ma lo yukata è un servizio a pagamento di 400 yen. Era davvero una bella stanza e ci siamo goduti anche il letto futon.
SSor Yi MingPlace is close to ropeway bus stop. however, it can be a challange to carry your luggage up the hill slope which is share with cars and visitors to the ropeway.
smoking room doesnt smell smoky as they provide purifier.. but the hallway lead to the room are very smoky in smell. just has to bare with it.
once enter, required to change show for their slippers, proceed to check in, there are foreign staffs that can speak some english to help with check in
if you check in between 3 to 5pm, there are free flow of snacks (popcorns, meatbun, mugi cha) and alcohols ( lemon sour and asahi beer)
once check in u can go for onsen to relax. not mandate to wear yukata. but feel free to do so for the immersion.
the room is dated, like stuck in the 90s or early 2000s. toilet is seperate from bath.. frankly speaking its better to bath at the onsen if you dont mind ***** infront of strangers n stared by japanese guests to see if u make any mistake ( they want you to be clean in every nook and cany) as they are in the onsen
has sauna but quite small. hover 82 degree c
has old school water spray jet which u need to control manually on all 3 sides.. good luck to do it fast during cold days.
basic amendities at the onsen area.. just hair dryer, fan and thats all
bed n pillow quite soft... pillow are small but u can get more from reception.
great view of the lake from hotel room and dining area.
breakfast is ok. everyday similar menu.. buffet style breakfast.. fish, asa curry, breads, minced marinated sashimi don, corn soup and miso soups. free flow coffee, soft drinks and limited selection of fruits.
dinner is ok, buffet style but 90 min.. need to info counter what is your prefered time slot. i recommend choose dinner... cuase it is quite a distance to the bus station for food.. and the queue are horrendous but the food are nice there tho, u can even admire mt fuji.
heard the dinner theme is based on months or seasons.
SSIRIPORNI was pleasantly surprised by how spacious the room was—much larger than I expected. The toilet and shower were in separate rooms, which was really convenient. The ryokan-style bed gave a lovely traditional Japanese feel, which I absolutely loved. There's also a window-side table where you can sit and enjoy a full view of Mt. Fuji all day long. I was lucky to visit on a clear day and saw an unobstructed view of Mt. Fuji—it made the trip truly unforgettable.
Breakfast was delicious with every dish. The hotel also offers a laundry room, a kids’ playroom, and a stunning Mt. Fuji view onsen—perfect for relaxing after a long day of sightseeing. The staff were very friendly and helpful, and after check-in, there was even a shuttle service to Kawaguchiko Station. Highly recommended!
AAshleyLovely property in a great location. You’re slightly more off of the beaten track but the tourist bus stop is right out front of the hotel. Great being right by the lake. Amazing room, massive for just me. There’s no shower in the room just a toilet but the onsen was lovely and you can shower in there. Older property also be aware those with accessibility needs the hotel is up quite a steep slope/numerous stairs and then when inside there’s no lift so I had to carry my luggage up and anyone with mobility issues would struggle as I believe all the rooms are on the first floor and that’s after tackling the way up to the hotel. Staff were lovely, can’t comment on dinner or breakfast but a great traditional ryokan stay.
LLuvidGreat location for a Fuji view + nearby cafe The Park was a phenomenal experience. Definitely enjoyed the next door combini aswell. However do not like the group requirement to eat at the restaurant and lack of microwave in the rooms. Still highly recommend.
NNaqueyaFor some reason I was not sent a QR Code to my email to check in. I was sent a pin number which was not necessary or utilized. We arrived at the villa several hours early and called to see if we could check in early, they apparently have a strict after 3pm check-in. We found a place and paid to store our luggage and then came back to the villa at 3pm. Again, still had not received the QR Code. Called again, was hung up on. Called back, was told it would take 10 minutes. Called back and was asked for my email, was put on hold then was asked for my email again (which was already provided at booking).
Then was asked to send them an email, they didn't get it and then was asked to send to personal icloud email. They finally found my email and sent the QR Code to me at close to 4pm which was an hour after check-in and we had to stand out in the sun the entire time. This was so frustrating and ridiculous. My email address was in the reservation, why it took so long is crazy. The process needs to be updated so this doesn't happen to other people.
There was a huge spider above the TV in the corner, we got rid of it but it was creepy.
The view from the villa was great!
The beds were nice!
Loved the double showers! The body sponges are so clever and left our skin feeling smoothe!
The clothes drying was very innovative and did work effectively, needed to turn the heater on twice to get the clothes dry.
Towel rack on the wall was broken on the right side, the rod wouldn't stay in.
The one pot in the kitchen was burnt on the bottom inside, we tried to clean it to use it but could not. We did use the grill to make dinner and it was a wonderful touch!
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