Ameron Zürich Bellerive au Lac

We got a room that is in front the lake on the 4th floor, we got in and the room was smelly, very well designed but super dirty and we had to change rooms. Thanks to the worker Julia Paris we got a different room on the 5th floor, smaller and cleaner but there were still maintenance problems. Overall the workers treatment was very good and the lake view was great and the breakfast as well. I would say the main problem is the dirty and the maintenance.

Good location with a beautiful view

Make sure you get room with the lake view

We had a terrible experience on the second night of the stay: We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room. so here are the question: 1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene! 2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest? 3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured! 4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.

各方便都非常滿意，遇到的各崗位服務人員都非常專業，態度也親切，房間設施完備，陽台有美麗風景，早餐豐盛。強烈推薦入住。

我們的房間寬敞舒適，裝飾典雅，配備了現代化的設施。窗外是壯麗的山景，每天早上醒來都是一種享受。床鋪非常舒適，保證了良好的睡眠質量。