Utente ospite
31 gennaio 2023
Our September stay was our second visit to Zurichberg and our fifth visit to a Sorrell property. Switzerland and Zurich in particular are very expensive even with the current favorable exchange rate. So first, I want give high marks to Zurichberg for good value. Sorrell transformed a unique property into a very attractive hotel with super views, a restaurant with an excellent menu and unique rooms, some with lake views. Value seems to be a theme for Sorrell. To be fair, we had an issue at their nearby Rigiblick property in 2021. Due to COVID, that property went to an automated mode meaning no staff. Everything done remotely. Room entry, garage exit, etc. all done by text and scannable bar coding. It didn't work. Out of frustration, we asked to be moved to Zurichberg. On arrival a short time later the property manager and front desk manager were waiting. After apologizing, the front desk manager assigned our room but with regrets could not assign the suite upgrade he promised due to a change in a check out date. That story relates to our 2022 return to Zurichberg because the same front desk manager remembered us when he saw our reservation and made sure we received the upgrade.. one year later. A small thing maybe, but it shows important attention to details. To me, any decline in legendary Swiss hospitality standards would be akin to a decline in civilization itself! So Zurichberg saved everything. We recommend the Sorrell group and look forward to returning.
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