Hotel in zona Playa Las Escolleras, Ixtapa

We stayed at the Holiday Inn Resort in Ixtapa for 21 days. Upon check in, staff were very friendly. We had paid for an ocean view and were given an ocean view on the 19th floor. It was amazing! The resort is dated but they are working on updating. The pool areas were somewhat disappointing. Water in one pool is about 2 feet, swim up bar is beside the kid's play area. After a few days, we decided to check out the other pool. Deeper water, about 4 feet but it wasn't the cleanest. On our last day, we did see them water pressuring the pool area but lounge chairs weren't cleaned very often. I have to say breakfast was the best meal. The omelettes were delicious! Most days there was some fresh fruit; watermelon, cantaloupe, and pineapple. Some days bananas were available and if not, our waiter, Adon was more than happy to find one. Very disappointed in the rest of the food selection at meal times. It was very repetitive. And the most disappointing thing was it was never hot. In all our years of travel, we would have to say that this is the first time we have encountered this. The Al la Carte food was good, but cold. I understand that everywhere is coming back from covid, but to me that is not an excuse for cold food. Needless, to say, we ate out most evenings of our last week. Some great restaurants to choose from, Deborah's (my favourite), Frank's and The General's). There were some positives to talk about. I would have to say that the staff were very friendly. Most spoke Spanish, with little or no English, but most times, we were able to get across what we were trying to say. A lot of the staff go above and beyond and were so very friendly. A big shout out to Adon-food waiter, Cleo (pool man), Samuel-our waiter around the pool, the lobby bar waiters and waitresses, Filiberto and Marilu. Holidays and vacations are what you make of them. We are very fortunate to have great friends that we travel with and all in all, it was a fun holiday. Many memories, lots of laughs and fun times.

We had a standard room and it was perfectly good as we wanted to spend time exploring the town and enjoying the beach. The room was ideal in that it was spacious, had its own bathroom and kitchen area. As we ate out all the time the kitchen was only used for breakfast. The bathroom had a powerful shower and loo whilst the wash basin was separate. The bed was very comfortable and there were spare pillows and blankets available. The air conditioning worked well and there was a ceiling fan. We had a short walk to the pool, down to the beach or the restaurant or up the stairs to the road. I would not recommend staying here if you find stairs a problem as there is no elevator. I did feel the reception desk should have had more information about the town but besides that they were very helpful; printing our boarding passes and organising laundry. My one complaint was that quite often the sunbeds were pre booked with a towel and then empty for much of the day. A delightful place to stay if you want a relaxing beach holiday.

The staff was so friendly, especially Johnny, Isaac and Lily. The restaurant and pool service was excellent. We loved the pools and the view from the hotel is breathtaking. When we booked the hotel, we booked breakfast too but unfortunately when we arrived they said the included breakfast is only for the parents. So we were definitely surprised by that. Our only complaint is that we were charged twice for an upgrade to an Oceanview room and they did not refund the double charge and we stopped hearing from them when they said they would look into it.