Hotel Relais & Chateaux a Zhuhai

Spent our time on this rainy weekend at the Penguin hotel. Buffets available for breakfast, lunch, and dinner or other dining options available. Easy access to Ocean Kingdom. You can shuttle to the other hotels, Spaceship, and even cross-border buses available. Check in line was long but efficient. Rooms are very kid-friendly. Not a lot of spoken English but they didn’t lack in customer service. They had a separate space for group check-in. Just beyond that area a cabin for online food orders. Many shops too.

Siamo stati benissimo. La nostra registrazione è stata facile e veloce. Il personale della reception è stato molto disponibile. Ci è stato dato un contatto Wechat all'arrivo di uno degli addetti alla reception che è stato fantastico per rispondere alle nostre domande. Gran parte del personale parlava molto bene l'inglese, il che ha reso le cose più facili. Il personale del bar era eccezionale e le bevande venivano portate rapidamente. Purtroppo eravamo un po' in anticipo nella stagione, quindi la piscina all'aperto non era aperta. C'è una spiaggia molto bella e ampia, tuttavia c'era solo 1 posto con sedie e ombrelloni. Sarebbe bello se distribuissero delle sedie lungo la spiaggia e installassero degli ombrelloni. Ritorneremo sicuramente.

1/ 1st impression: During check-check and asked for late checkout but was told not possible but later given late checkout but the front desk staff told me for exchange to give her good commend for her service which I neither agree nor disagree because I don't trade for service. 2/ The Breakfast was horrible and all utensils were no display or available; forks/spoons/chop-sticks on table. Nothing else. Asking for coffee spoons but given soup spoon and after some times then get it, then was told they actually provide sticks but only 3rd day then I found out they kept in the drawer. A lot pf tour groups and you hardly can get the food, all are empty. Fighting for food with tourists and the food quality is bad and salty like eating salty........ 3/ couldn't get good wifi and was given another small touter after midnight after a lot of checking and debate; though the IT manager is kind enough serve late night, but I think the hotel need to enhance the wifi service for business guests. 4/ Room cleaning was good though they missed our to top-up one of the day, but overall good. 5/ Disappointed there is no in room service manus for the food..... 6/ The hotel staff used my person data to contact me for rating their service after I checked out this is very bad indeed.

3D2N short stay in this hotel with two kids. Reception staff is nice and helpful, patiently explaining the hotel facilities and the malls. Special thank to staff Aurora, she is nice and kind! Location is 30-45 mins from HZM point, depending on traffic flow. Room is clean and spacious. Swimming pools, indoor and outdoor, are best for kids and the staff are also nice. The mall is under the hotel and so many options of restaurants and playrooms/game facilities available for kids. Would definitely return !

I recently stayed at this exceptionally clean and beautifully maintained hotel, and it exceeded all my expectations. The location is incredibly convenient—just steps away from the station towards Macau, making it easy to get around without any hassle. From check-in to check-out, the staff were outstanding in every way. They were not only professional and polite but also genuinely helpful, always ready to assist with a warm smile. Every interaction felt personal and welcoming, and they went above and beyond to ensure my stay was comfortable and enjoyable. It’s rare to find such a high level of service that combines efficiency with kindness. The rooms were spotless, reflecting the hotel’s commitment to cleanliness and attention to detail. Everything was carefully arranged to create a relaxing atmosphere, making it a perfect retreat after a long day of exploring. The amenities provided were excellent, adding to the overall comfort and convenience of my stay. With such a wonderful experience, I will definitely book this hotel again for my next visit. I highly recommend it to anyone looking for quality service, prime location, and an immaculate environment. This hotel truly sets a standard in hospitality. 我最近入住了这家干净整洁、维护良好的酒店，体验远超预期。酒店位置极其便利，紧邻通往澳门的车站，出行非常方便。 从办理入住到退房，酒店员工的服务都无可挑剔。他们不仅专业礼貌，而且真心乐于助人，总是带着温暖的微笑随时准备提供帮助。每一次交流都让人感到宾至如归，他们为了我的舒适和愉悦不遗余力。这种高效与善意结合的服务在其他地方很少见到。 房间一尘不染，充分体现了酒店对清洁和细节的重视。每件物品都精心布置，营造了放松的氛围，是我一天探索之后完美的休憩之地。酒店提供的设施也非常出色，让我的入住更加舒适和方便。 有了如此美好的体验，我下次来一定还会再次预订这家酒店。强烈推荐给任何追求优质服务、绝佳位置和洁净环境的旅客。这家酒店真正设立了款待的高标准。 I had the pleasure of interacting with 小瑶 ，a remarkable member of hotel team who truly elevated my experience. From the moment I arrived, her warm, welcoming demeanor made me feel genuinely valued. She went above and beyond to ensure every detail of my stay was perfect, showing exceptional attentiveness and care. 在我最近的入住过程中，我有幸遇到了一位杰出的员工小瑶，她的服务使我的体验更加难忘。从我到达的那一刻起，她那温暖而热情的态度让我感到非常受欢迎。她始终关注细节，超越了我的期望，展现出无微不至的关怀。 她的礼貌和专业精神立刻引人注目，为我带来了舒适和放松的氛围。她总是能细致入微地预见我的需求，快速而礼貌地回应我的请求。不论是安排特别服务、提供本地推荐，还是定期询问我的满意度，她的服务水准堪称一流。 除了她的贴心帮助，小瑶还展现出了一种真诚的善意，让我倍感亲切。她待我如贵宾，而不仅仅是普通的客人，营造了一种温馨而友好的氛围。她对卓越的追求和高标准的服务真正体现了贵酒店的核心价值。显然，她对工作充满热情，我非常感激她提供的优质服务。她无疑是贵团队的宝贵成员。 Her politeness and professionalism were immediately noticeable, setting a tone of comfort and ease. She anticipated my needs effortlessly, responding promptly and with the utmost courtesy to any requests. Whether it was arranging a specific service, offering local recommendations, or just checking in to make sure everything was satisfactory, she provided a level of service that is rarely seen. Beyond her helpfulness, 小瑶 demonstrated a genuine kindness that made me feel at home. She treated me like a valued guest rather than just another visitor, creating an atmosphere of warmth and hospitality. Her commitment to excellence and high standards truly reflect the core values of this establishment. It’s evident that she takes great pride in her work, and I am grateful for the exceptional service she provided. She is truly a credit to your team.

L'hotel è molto grande, posizione molto bello davanti spiaggia con vista sulla spiaggia lunga, camere poco vecchie e odore vecchio perché non c'è buona raffinazione o aria fresca, solo una piccola finestra molto difficile da aprire, servizi molto buoni e puliti, una buona esperienza complessiva. Spero di venire la prossima volta

L'hotel è una scelta di alloggio ben accolta, con una posizione eccellente vicino al porto di Gongbei e alla stazione di Zhuhai, con un conveniente trasporto. Le camere sono pulite, spaziose e ben attrezzate, tra cui Wi-Fi gratuita, aria condizionata e bagno. Il colazione fornito dal ristorante ha ricevuto anche numerose recensioni positive. In generale, l'hotel è un'opzione di alloggio di alta qualità adatto sia per i viaggiatori di attività sia per i divertimenti.

Had an awesome time at Chimelong Hengqin Bay hotel. Facilities are new, the buffets are amazing and the Ocean Park is so fun to explore. Would be coming back again for sure. On

Spacious rooms, service is quite speedy , and environment and service is excellent. The fridge is not cold at all but the staff is happy to change it. Good value of money :)