Recensioni su Zhangye Shunxiang Hotel (West High-speed Railway Station)
Zhangye Shunxiang Hotel (West High-speed Railway Station)
Shunxiang Mingyuan Unit No.5 Commerce, Ganzhou District, Zhangye, Gansu, 73400, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.2/5
91 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.1
Strutture e servizi4.1
Servizio4.2
Pulizia4.2
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Tutte le recensioni(91)
Recensioni positive(86)
Recensioni con foto/video(19)
Soggiorno meraviglioso!(21)
Camere magnifiche(21)
Pulito e ordinato(20)
Reception gentilissima(12)
Trasporti comodi(10)
Camere ampie(6)
Posizione conveniente(6)
Ottimo rapporto qualità-prezzo(4)
Recensioni negative(5)
Michele
Camera "Discount"
Soggiorno: lug 2024
Viaggio con amici
7 recensione
3.0/5
Pubblicata: 27 ago 2024
L'hotel cade a pezzi. Letto buono e bagno decente. Late check-out comodo. Moquette sporca da far vomitare, pareti ammuffite, aria condizionata non funzionava. Economico.
Risposta dalla struttura: 尊敬的客户,感謝您選擇我們的酒店並在離店後提供寶貴的反饋。我們很高興聽到您對酒店設施的正面評價,但同時對於您在住宿期間遇到的問題深感歉意。您提到的地毯清潔問題和空調功能不佳,這些問題顯然不符合我們為客人提供的標準。我們已經將您的反饋轉達給相關部門,並採取了即刻措施。我們的維護團隊已經對空調系統進行了全面檢查,並修復了存在的問題。同時,我們也加強了對房間清潔的監督和頻率,確保每一位客人都能進入一個乾淨、舒適的環境。我們非常感謝您的反饋,因為它幫助我們識別並改進服務中的不足。為了表達我們的誠意,並希望您能給我們一個改正錯誤的機會,我們誠邀您在下次訪問時享受一晚免費住宿或其他特別優惠。我們希望通過實際行動向您證明我們對服務質量的承諾。請通過以下聯繫方式與我們聯繫,我們將確保您的下一次體驗無可挑剔。我們期待有機會再次為您服務,確保您的滿意和舒適。
Utente ospite
Camera "Discount"
Soggiorno: apr 2024
Solo
4 recensione
3.5/5
Pubblicata: 23 mag 2024
Within walking distance from the train station. Front desk was helpful. Room cleaning was not thorough.
Traduci
Risposta dalla struttura: Thank you for your feedback. We appreciate your comments about the convenient location and helpful front desk staff. We apologize for any inconvenience caused by the less-than-thorough room cleaning during your stay. We will work with our housekeeping team to ensure that all rooms are cleaned to our high standards. We look forward to welcoming you back in the future.
Utente ospite
Camera "Discount"
Soggiorno: mar 2024
Solo
16 recensione
4.0/5
Molto buono
Pubblicata: 18 apr 2024
I stayed for two days but the room is not clean on the 2nd day. Customer service is good.
Traduci
Risposta dalla struttura: Thank you for your feedback and for staying with us. We apologize for the inconvenience caused by the cleanliness issue on the second day of your stay. We will investigate the issue and take the necessary actions to ensure that it does not happen again.We are glad to hear that you found our customer service to be good. We take pride in providing excellent service to our guests and we are committed to ensuring that all of our guests have a comfortable and enjoyable stay.Thank you again for your feedback. We appreciate your business and hope to have the opportunity to welcome you back in the future.
Dat
Camera Business Selezionata (per tre persone)
Soggiorno: mar 2024
Viaggio con amici
6 recensione
5.0/5
Eccezionale
Pubblicata: 6 mag 2024
Nice hotel, spacious room, convenient location
Traduci
Risposta dalla struttura: Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel, found the room spacious, and appreciated the convenient location.We strive to provide a comfortable and pleasant experience for all our guests, and it means a lot to us to know that we have succeeded in meeting your expectations.Thank you once again for taking the time to share your thoughts with us. We look forward to welcoming you back in the future and providing you with the same high level of service.
Andrade
Camera Standard Deluxe
Soggiorno: mag 2024
Solo
16 recensione
4.5/5
Ottimo
Pubblicata: 8 lug 2024
friendly and helpful staff
Traduci
Risposta dalla struttura: Thank you for your appreciation, Shun Xiang believes that every encounter in life is hard-won, I am very happy to leave you a good memory after separation, Shun Xiang's only expectation is to use our professional and considerate service to add a little happiness and beauty to your travel life, and I am willing to meet you again~
Utente ospite
Camera "Discount"
Soggiorno: nov 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 16 dic 2024
房間空間很大,衞生乾淨,服務態度很好,周圍吃的也比較多,出行方便,經濟實惠,是出差旅遊的首選哦!
Traduci
Risposta dalla struttura: ❤服務熱情+鬧中取靜❤感謝親親的讚賞,順祥相信生命中的每一次邂逅都來之不易,很高興在分別之後還能給您留有美好的回憶,順祥唯一的期望就是用我們專業貼心的服務,為您的旅途生活中增加一點快樂與美好,願與您再相遇~
Risposta dalla struttura: ❤服務熱情+鬧中取靜❤感謝親親的讚賞,順祥相信生命中的每一次邂逅都來之不易,很高興在分別之後還能給您留有美好的回憶,順祥唯一的期望就是用我們專業貼心的服務,為您的旅途生活中增加一點快樂與美好,願與您再相遇~
Utente ospite
Camera Accogliente (Letto Matrimoniale)
Soggiorno: mag 2024
Altro
52 recensione
1.2/5
Pubblicata: 4 lug 2024
Cuida tus pertenencias y asegúrate de que todo esté guardado y cerrado con llave o llévate todas tus cosas antes de salir de la habitación todos los días para que los trabajadores no puedan robarlas.
Traduci
Risposta dalla struttura: Dear guests, we apologize for the inconvenience. We understand and take your concerns about the security of your belongings and housekeeping very seriously. First of all, we want to make it clear that the safety of every guest's belongings is the most fundamental and unshakable principle of our hotel services. The misconception of the room aunt (i.e. our housekeeping staff) is that we are just cleaning up the garbage in your house, not stealing your stuff as you say. We would like to emphasize that our staff have undergone rigorous background checks and are trained in professional ethics and understand the importance of protecting the privacy and belongings of our guests. We strongly do not tolerate any form of theft and have zero tolerance for any violations.Finally, we sincerely hope that you will reconsider your evaluation and give us a chance to make up for the inconvenience caused you this time. If you have lost a valuables during your stay, please feel free to contact the front desk and we will be happy to assist you. Thank you again for your valuable feedback, it will be the driving force for us to keep improving.
Risposta dalla struttura: 尊敬的客人,我們深感抱歉地得知您在我們酒店逗留的首晚就遇到了空調問題,影響了您的住宿體驗。我們非常重視您的反饋,並對此表示誠摯的歉意。關於您提到的空調情況,我們已經瞭解情況,並正在積極調查具體原因。為此,我們已經安排工程人員對您房間的空調系統進行全面檢查,並承諾在最短時間內解決這一問題。再次對您的遭遇表示誠摯的歉意,並感謝您對我們的理解和耐心。我們承諾將全力以赴,為您提供更加舒適的住宿環境。期待您的理解與寬恕,並致以最深的歉意。