Gornergrat Dorf Hotel

The owner with a beard is sitting at the bar day in day out drinking beer and is careless about the guest satisfaction. It is obviously an alcoholic, it doesn’t look good and he is rude. The food quality is bad. I would not come back here again. The owner with the beard is making inappropriate comments to the guests, and is chatting with some alcoholic couple.

If you want to be near the train station and have the convenience of an in-hotel bar and restaurant, then this is for you. BUT you also need to be able to put up with rude, unhelpful, and distrusting owners/front desk staff, stained walls and carpeting in the halls and rooms, and minimal amenities.

The Good - Location. Best location in Town !! 150 feet from the Train that goes up the mountain.... and it ends there. Wait.... Breakfast was very good every day. Staff very nice. However it is mostly family members running the hotel, cooking and cleaning rooms. Beds are very comfortable. The Bad - the decor and repairs are badly needed. Water dripping in dining area, hardwood floors coming up do the the water dripping. Molding coming off. Small TV's in bedrooms. The Ugly - first let me mention that my parents came from Germany so I am accustom to very good German food. I decided one night to have McDonald's (right across the street) instead of having another dinner at the Hotel G. The blue cabbage was the WORST in my life. The food was edible, that is it. Another night I went to the butcher shop up the street who and an outside grill and grab a delicious sausage there. A Motel 6 in the USA would be an upgrade to this premiere property location. It is just a shame that this 6th generation hotel is failing sooo poorly. It is appropriately rated 102 out of 109 hotels in Zermatt.

Não nos hospedamos nesse hotel , Almoçamos no restaurante deste hotel no nosso passeio a Zermatt. Atendimento excelente, atendente super simpático e bem humorado , cerveja boa e comida deliciosa destaque para o rosti com cogumelos da floresta. Bom custo benefício.

Nous étions partis pour juste boire un verre et finalement, nous sommes restés pour manger une morce grâce à la gentillesse et l’efficacité du serveur, la crème de la crème, le meilleur de Zermatt !! Bref, situé juste en face de la gare, ce restaurant est idéalement placé pour faire une pause.