Hotel con piscina a Yokohama

There is nothing to say about the cleanliness of the rooms or the convenience of the surrounding environment. It is very disappointing that I felt the quality of the employees working there were poorly trained, which is not appropriate for a hotel in this kind of price range. The front desk and baggage desk personnel were so unprofessional that I felt it would be better if they were mechanized.

La hall dell'hotel è enorme, la posizione è comoda per raggiungere Queen's Plaza. La stanza è bella e ordinata. Servizi eccellenti! Ci piacerebbe tornarci di nuovo. È un hotel dal buon rapporto qualità-prezzo.

房間乾淨，位置很好，地鐵站走過去幾分鐘 附近飯店便利店多，方便，對面是上海路；） 離公園，高達很近，吸煙室在二樓 房間設施比較老舊，有些燈不亮，陽台打不開 服務不錯，前台會幫忙開電梯 插頭轉換器前台可以購買：1000日元

L'hotel è convenientemente situato vicino alla stazione Sakuragichò. La stanza è più grande di quanto previsto. 👍 Non abbiamo provato il bagno perché si caricano in più. Il buffet per colazione era grande, molte diverse opzioni di stile giapponese e anche corrispondere il gelato crema 🍨😊

We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.

I was on a visit to Japan with the Al Ain Club team (the Asian Cup final match between Al Ain and Yokohama). The Yokohama team won the first leg and the return match remains on the 25th in the city of Al Ain. The hotel and all the employees provided us with distinguished and professional service, a beautiful smile and professionalism. In providing services... I thank you very much, especially the concierge staff Saeeda and Yuka, because they helped me a lot. And the concierge employee who helped me buy a therapeutic device. I was searching a lot for you... as well as room services, cleaning and reception... I used to love Japan and respect them very much, but after this visit my love and respect for them increased... I obtained a visa for three years. But with one entry... I don't know why... because I hope to come to Japan to visit with my family... is this easy or impossible...

Nessun parcheggio riservato per gli ospiti dell'hotel. Gli ospiti devono camminare in inverno freddo, e purtroppo durante il mio soggiorno tutti i parchi auto circostanti erano pieni a causa di un evento nell'arena direttamente vicino al Westin. Quindi una buona passeggiata a 10 m. Poi, nei giorni successivi, era disponibile il parcheggio vicino all'hotel. Il scarico del bagaglio non era così veloce come speravamo, un'unica receptionista femminile doveva combattere con le mie valigie pesanti piene. Lei era utile e le ha provato il meglio con il mio aiuto familiare. Il colazione mi ha irritato - dopo aver aspettato un po' d'acqua, mio padre ha cercato di aiutarsi a un giù, solo per essere detto: ”Non è per voi, è per il pranzo”. Hardware fantastico. Belle design e generose camere. Grande palestra. Esteticamente l'intero hotel è grande e con stile sottostante. Confrontato con altri cinque hotel stellari in Giappone, la concierge è un punto particolarmente debole. Sono stato benedetto in precedenti viaggi in Giappone con concierge che sono utili, dare grandi consigli e consigli su ristoranti, bar, siti; tuttavia, Westin Yokohama concierge non è stato in grado di raccomandare né di aiutare. assicurare qualsiasi prenotazione. Il risultato finale, intenzionalmente o no, sembrava sempre tornare a una raccomandazione dei loro ristoranti alberghieri. E' la mancanza di esperienza? E' la formazione o la mancanza di? Qualunque cosa sia, fino a quando non è corretto non posso pienamente raccomandare questo hotel.