BJG Swan Lake Hot Spring Hotel

Recensioni su BJG Swan Lake Hot Spring Hotel

BJG Swan Lake Hot Spring Hotel

Baoligong Ecological Tourist Resort, Yingde, Guangdong, 513000, ChinaDettagli hotel
BJG Swan Lake Hot Spring Hotel
BJG Swan Lake Hot Spring HotelBJG Swan Lake Hot Spring HotelBJG Swan Lake Hot Spring Hotel
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.5/5
Buono
2160 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.4
Servizio4.5
Pulizia4.5
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Tutte le recensioni(2160)
Recensioni positive(2048)
Recensioni con foto/video(1026)
Terme rilassanti(290)
Ideale per bambini(216)
Vista sul lago isolato(174)
Reception gentilissima(132)
Trasporto da/per l'hotel(72)
Con servizi per bambini(49)
Con piscina a sfioro(20)
Recensioni negative(112)
Sydb
Camera Ospiti (2 letti, con vista sul giardino)
Soggiorno: set 2024
Famiglia
20 recensione
3.2/5
Pubblicata: 7 ott 2024
Hotel is located across a lovely lake. Check in lunch and dinner all were smooth and the local food was delicious. The hotel itself is rather worn down, facilities have had their time and really need maintenance. Walls were crumbling, walls were stained, corridors were loud, machines in the gym were broken. Those that weren’t broken were a health hazard. However across from the hotel is a lovely amusement area where you could spend all day, with plenty to do at affordable prices. Staff at the hotel were very friendly and welcoming, and the hot springs are worth a visit.
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Risposta dalla struttura: Dear guest: Hello! Thank you for choosing Swan Lake Hotel as the best choice for your travel, and make comments for us in your busy schedule. The hotel will continue to improve the facilities and equipment and improve the quality of service. We will do our best to do better, and look forward to your visit again! I wish you a successful career and a happy family!
Utente ospite
Prime Lakeside View Twin Room
Soggiorno: giu 2024
Viaggio con amici
3 recensione
5.0/5
Eccezionale
Pubblicata: 7 lug 2024
Wonderful summertime trip! I’m a foreigner who lives in Guangzhou, and I went up for the weekend to escape the heat by the lake. The property is designed so that you do not need to leave for a 2-day, 1-night stay (everything you need and want is in the property). There’s two great pools (but a swim cap is needed), a mini-amusement park attached, hot springs, and a tea field that you can go visit. I did it all. I highly recommend paying the 50RMB at the tea field to go picking and tea tasting, super unique experience. The room was comfy with good AC.
Traduci
6/7
Risposta dalla struttura: Dear guest: Hello! Thank you for choosing Swan Lake Hotel as your choice of travel, and to our praise, your praise is the best affirmation and incentive for us, Swan Lake hotel has been committed to providing guests with kind and thoughtful service, let you stay comfortable is our biggest goal, looking forward to your visit again! I wish you a successful career and a happy family!
Isabelle Chew
Lakefront Double Bed Room
Soggiorno: nov 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 13 dic 2024
I had an absolutely wonderful stay at this hotel, and the warmth and hospitality of the staff truly made it an unforgettable experience. A special mention goes to 刘贤英, 谭翠玲, and 龚武平 at the hot spring, whose exceptional service and genuine care stood out. 刘贤英 went above and beyond by sharing her personal preserved fruit snacks with my son when he didn’t fancy the oranges provided, a thoughtful gesture that touched our hearts. Additionally, 毛有谷 at the reception was incredibly helpful in arranging transportation to the train station, ensuring our travel plans were seamless and stress-free. The hotel itself is fantastic, but it’s the staff’s kindness and attention to detail that set it apart. Their warm-hearted service made us feel so welcome, and we can’t wait to return for another visit. Highly recommended for anyone looking for a memorable and heartfelt stay!
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Risposta dalla struttura: Thank you, dear, for sharing your stay experience with us. We are very happy that our staff's names were remembered by you and that you have given us positive feedback and praise in your online review. Our goal is to make sure that you have a comfortable stay and enjoyable experience, and this is also the driving force for our progress. We believe that good reputation comes from satisfied guests' experiences. Once again, thank you for your review. We sincerely look forward to your next visit! Wishing you a pleasant life and a happy family!
Lee Xiao long
Camera Ospiti (letto matrimoniale, con vista sul giardino)
Soggiorno: lug 2024
Famiglia
14 recensione
5.0/5
Eccezionale
Pubblicata: 14 ago 2024
Best view and service kids enjoy every much
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Risposta dalla struttura: Dear customer: Hello! Thank you for choosing to stay at Swan Lake Family Resort and spend a pleasant stay here, the hotel is far from the busy city, surrounded by mountains and water, the natural environment is very beautiful. 8800 square meters of mountain spring park, all from the North river natural water, the air in the high content of negative ions, very suitable for leisure and friends to party, we invite you to visit the hotel again, enjoy the ecological journey
Jyotika Joy
180° Lake View Twin Room
Soggiorno: mag 2024
Viaggio con amici
11 recensione
5.0/5
Eccezionale
Pubblicata: 30 giu 2024
This was probably the best hotel experience it was absolutely relaxing, breathtaking beautiful and peaceful! ALL the staff were super happy lovely and always there to assist! The hot springs was amazing, got offered tea all the time and they gave free fruit afterwards where you can sit and relax. Sad i only discovered this place now would have loved to have known about this hotel sooner.
Traduci
Risposta dalla struttura: 感謝親愛的與我們一起分享愉快的入住體驗,顧客住的舒心玩得開心是我們最大的目標,期待您的再次光臨,為您提供最優質的服務!
Utente ospite
Lakefront Double Bed Room
Soggiorno: feb 2023
Solo
26 recensione
5.0/5
Eccezionale
Pubblicata: 18 mar 2023
A fabulous mountain hot spring hotel. Perfect for a weekend getaway if looking to chill in the silence of nature. I was completely satisfied with the service and left feeling refreshed. M.West
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Risposta dalla struttura: 感謝親愛的百忙之中抽空點評,您入住期間有不滿意的地方都可以向我們提出的喲,期待您的再次光臨!祝您生活愉快!
IlanaSmit
Lakeside View Twin Room
Soggiorno: gen 2022
Famiglia
10 recensione
4.2/5
Molto buono
Pubblicata: 24 apr 2022
If the weather is great this would be a wonderful destination with a family to get away. When it rains there is not much to do except go to the Hot spring. The Hot spring is amazing and beautiful. Breakfast was not great.
Traduci
Risposta dalla struttura: Distinguished guests: Hello! Thank you for choosing Swan Lake Hotel as your best choice for traveling and giving us good comments. Your praise is the best affirmation and encouragement to us. Our hotel has always been committed to providing warm and thoughtful service for guests. It is our greatest goal to make your stay comfortable. We look forward to your coming again! Wish you a happy day!
Utente ospite
180° Lake View Twin Room
Soggiorno: nov 2024
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 1 gen 2025
這是一間溫泉度假式的酒店,所有入住的房間都會包浸溫泉的門券兩張。房間乾淨衛生,設施齊全,有健身室、泳池,而房間內還有浴缸,從露台看出的湖景,景色10分優美怡人寫意。另外,早餐10分豐富,食物種類繁多。此外,這裏還有遊樂場和觀光景點,很適合一家大細來度假旅遊。
Traduci
6/17
Risposta dalla struttura: 尊敬的賓客:您好!感謝您選擇天鵝湖酒店作為您此次出行的下榻之所,並與我們一同分享您的入住體驗。非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您再次選擇我們酒店,真誠期待您的下次光臨!謝謝! 祝您:生活愉快!身體健康!
Utente ospite
Camera Ospiti (2 letti, con vista sul giardino)
Soggiorno: dic 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 26 gen 2025
房間很大,可以看到湖景,對接的管家挺好的,温泉挺舒服,可能是年前去,水質還行。 贈送了雪耳糖水票,泡完温泉喝,挺好的。 如果天氣好一點,估計景色會更好看。 景區和普通商業化的景區一樣,遊玩項目需要單獨消費。 自助早餐還可以,就是品種比較少。 停車退房後可掃碼免費停車,掃碼後半小時內需離開。
Traduci
Utente ospite
Camera Ospiti (2 letti, con vista sul giardino)
Soggiorno: dic 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 25 gen 2025
度假村很大,有溶洞,有遊玩設施,很豐富。船屋很有特色,下次可以嘗試去住一下。酒店房間比較寬敞、乾淨。現在屬於淡季,泡温泉不擁擠,現場的平姨很熱情,我們在泡温泉時,她給我們送茶、送水果,送乾的浴巾,服務很周到。本次旅行非常開心😁
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Utente ospite
Camera Ospiti (2 letti, con vista sul giardino)
Soggiorno: dic 2024
Famiglia
18 recensione
5.0/5
Eccezionale
Pubblicata: 25 gen 2025
訂了三間房,房間很大,床很舒服,酒店環境優美,跟寶晶宮景區相連通,吃住玩娛樂項目也很多,自助早餐豐盛美味,温泉也很不錯。特別感謝毛谷有先生的熱情接待,看我們有長者小孩主動囑咐幫忙送行李到房間,還主動介紹北江魚家飯店的特色鰱鱅,真是鮮味十足👍這種五星級服務已經不多見了。也謝過譚金鳳小姐幫我找回房卡,小朋友看到黑天鵝表示很驚喜😱還能租用酒店的電瓶車兜風遊玩。期待暑假再見✌️
Traduci
6/9
1078369251
Camera Ospiti (letto matrimoniale, con vista sul giardino)
Soggiorno: dic 2024
Famiglia
104 recensione
4.2/5
Molto buono
Pubblicata: 24 gen 2025
房間乾淨整潔,陽台可以看美麗的湖景,步行幾分鐘就到小童樂園,適合小一點的孩子遊玩,也可以走走玻璃橋,還有蹦極跳,玩的東西挺多的,早餐一般,自助餐出品一般,不過,青菜不錯的,特別甜,有車人士可以到外面農莊吃飯,總之,酒店還是值得帶小朋友來玩的
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Risposta dalla struttura: 親愛的顧客:您好!感謝您入住酒店並給予意見,得知您的入住體驗未能令您滿意,我們感到非常抱歉。您提出的意見,我們已反饋給餐飲總監及總經理,會對此做出整改,希望能得到您的諒解。期待在不久的將來有機會為您奉上更好的服務。祝您生活愉快,家庭幸福
Utente ospite
180° Lake View Twin Room
Soggiorno: dic 2024
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 22 gen 2025
酒店房間大,乾淨,很舒服,住的湖景,風景很美! 泡完温泉出來有個吃水果的休息室,裏面也可以點炒菜,味道比想象中好太多了,三個菜都我們一大一小吃光了!特意表揚一下服務員陸奕瓦,很貼心的拿來了幹毛巾給我們換,給我女兒拿來了薑茶驅寒!看下吃完的光盤,[呲牙][呲牙]這個名字很特別,還特意看了一下工牌!哦,對了,那個對面的 SPA 千萬別去,又貴又坑,就連路邊洗頭的按摩技術都趕不上[歎氣]還收費 99,頭療
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Risposta dalla struttura: 親愛的顧客:您好!非常感謝您選擇我們酒店入住並花寶貴的時間給予酒店點評,細節服務一直是我們長期以來尤為關注的重點,很高興您及時提點我們,您提的問題我們已向相關部門反映,為每一位住店客人提供熱情周到的服務是我們員工的職責,真心期待您的再次光臨!
Utente ospite
Camera Ospiti (2 letti, con vista sul giardino)
Soggiorno: dic 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 26 gen 2025
 酒店環境優美,房間乾淨衞生。大堂的毛管家還提前幫我們辦理了入住,服務態度周到熱情。 中餐廳的美食美味,特別豆鼓清蒸魚很好吃,鮮美。胡雪英服務員很親切,服務周到,熱情有禮🌠🌠🌠🌠🌠
Traduci
6/9
Bailalatu
180° Lake View Twin Room
Soggiorno: dic 2024
Viaggio con amici
3 recensione
4.8/5
Fantastico
Pubblicata: 17 gen 2025
房間蠻好,就是枕頭太軟了,我夏天也來住過,防蚊蟲算是做的比較好的,陽台景色也很美。就是温泉很多設施沒開放,衞生方面也比以前下滑了,池裡面有水杯漂浮,水也不太熱,如為泡温泉再來就難點了,但休閑遊陪外地朋友看看寶晶宮是可以的😁
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Risposta dalla struttura: 親愛的顧客:您好!感謝您選擇我們酒店入住,並與我們一同分享您的入住體驗,因酒店温泉問題未能讓您滿意,我們感到非常的遺憾和抱歉!關於您的點評,我們已轉達至各部門領導與總經理,並在今後更大力度加強酒店的管理與服務。真心期待您的再次光臨!讓您看到一直成長的天鵝湖酒店。