Yichang Airport Taohualing Hotel

The hotel is clean, modern with state of the art technology. The lobby manager Ms Ma was marvelous. She helped us to get the shuttle car to send us the airport the day we left. She then made some follow up call to tell us that they found a cosmetic brush in the room of my colleague. She offered to keep it for us until our next stay. We thanked her for her kindness but told her to dispose of it. We really appreciate her friendliness and professionalism. We will stay there for our next trip.

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

這是二次入住酒店了，酒店的服務人員展現出的服務品質和專業素養令我印象深刻。從辦理入住總枱服務員的親切到客房温馨佈置讓我在酒店度過了愉快、舒適的時光，在此我特別感謝客房主管江愛平帶領團隊為我提供的優質服務， 首先，我要誇讚你們的周到細心總是將我的需求放在首位，為我準備了齊全的洗漱用品、整潔的床品和乾淨整齊的房間。甚至在我特別需要幫助的時候提供了額外的服務，就説了一句你們宜昌橙子好好吃，主管就主動熱心幫忙推薦購買，我非常感謝你為我提供周到細緻的服務，你的友善熱情給我帶來了快樂和安慰，使我的住宿體驗更加舒適和愉快。 您熟知酒店的各項服務和設施，並且能夠清晰明瞭地向我介紹。提供了有用的建議和推薦，使我更好地瞭解酒店的各項服務和周邊環境。專業的知識和技能讓我對酒店的信任更加增加，期待下次再見，推薦大家放心入住超讚👍🏻。

這次和父母旅遊到宜昌，入住機場桃花嶺，感受到宜昌這個來電城市的熱情，客房領班小尤姐姐幫助我們提行李，及時補充礦泉水，服務熱情周到，細緻入微，客房裝修很新，乾淨舒適，佈置很温馨，入住滿意！

房間寬敞又明亮，落地窗，可以觀很景。床很大，睡得舒服。還有智能語音系統服務，非常方便。免費給我升級了豪華房間，還有免費送機服務。 庭院湖很大，可以散步，環境特別好。 非常滿意的一次體驗，下次去宜昌，一定還訂這個酒店。

這次出差入住機場桃花嶺飯店，環境很好，客服乾淨舒適，床鋪舒服，特別感謝客房小尤姐姐熱情周到的服務，幫助我們提行李送水果，始終微笑服務，五星好評！