Yichang Airport Taohualing Hotel

The hotel is clean, modern with state of the art technology. The lobby manager Ms Ma was marvelous. She helped us to get the shuttle car to send us the airport the day we left. She then made some follow up call to tell us that they found a cosmetic brush in the room of my colleague. She offered to keep it for us until our next stay. We thanked her for her kindness but told her to dispose of it. We really appreciate her friendliness and professionalism. We will stay there for our next trip.

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

因為第二天早上九點的飛機回温州，當天晚上住了宜昌桃花嶺飯店，住了之後，我的感受是：酒店環境優美，設施設備其全，房間乾淨整潔，服務周到熱情。 當天下雨晚上七點左右才到店辦理入住，沒有帶傘到酒店的時候都淋成落湯雞了，到房間樓層後客服主管（後詢問得知為江愛平主管）已在樓層等候並送上暖心茶點，注意到我衣服濕透了趕緊聯繫管家楊姐姐幫忙拿去清洗烘乾並及時送回，解了我的燃眉之急，這樣的酒店真的讓出門在外的打工人心頭一暖。 該酒店距離三峽機場近，環境好，住着讓人覺得舒適，早餐也不錯，還有貼心的送機服務，本人親住強推。

朋友推薦的，酒店位置距離機場900米，非常方便，還提供接送機服務，是住宿機場附近最佳選擇。酒店自己單獨有個大的園區，環境很好，設施很新。服務非常周到，客房主管江愛平，管家楊進，特別貼心，必須要點名表揚一下。酒店的早餐性價比很高，吃的很舒服，超乎預期了。餐廳服務也很好，自己從山裡買的香椿還幫助加工了，給廚師和服務人員點贊感謝。總之，性價比很高的酒店，下次住三峽機場還來這家酒店。

這是二次入住酒店了，酒店的服務人員展現出的服務品質和專業素養令我印象深刻。從辦理入住總枱服務員的親切到客房温馨佈置讓我在酒店度過了愉快、舒適的時光，在此我特別感謝客房主管江愛平帶領團隊為我提供的優質服務， 首先，我要誇讚你們的周到細心總是將我的需求放在首位，為我準備了齊全的洗漱用品、整潔的床品和乾淨整齊的房間。甚至在我特別需要幫助的時候提供了額外的服務，就説了一句你們宜昌橙子好好吃，主管就主動熱心幫忙推薦購買，我非常感謝你為我提供周到細緻的服務，你的友善熱情給我帶來了快樂和安慰，使我的住宿體驗更加舒適和愉快。 您熟知酒店的各項服務和設施，並且能夠清晰明瞭地向我介紹。提供了有用的建議和推薦，使我更好地瞭解酒店的各項服務和周邊環境。專業的知識和技能讓我對酒店的信任更加增加，期待下次再見，推薦大家放心入住超讚👍🏻。

這次和父母旅遊到宜昌，入住機場桃花嶺，感受到宜昌這個來電城市的熱情，客房領班小尤姐姐幫助我們提行李，及時補充礦泉水，服務熱情周到，細緻入微，客房裝修很新，乾淨舒適，佈置很温馨，入住滿意！