Banyan Tree Huangshan

The hotel earned its reputation of exceptional services. Chris, Julia Wang, and Dean Hu provided me with the best care. The room has a beautiful unforgettable view!

I enjoyed staying banyantree huangshan. Mr。Alex Chen was very attentive. We will recommend the place for weekend get away!

This was a trip that I took my 86 years old mom to travel with me. After a long bullet train ride and shuttle ride, Banyan Tree Huangshan gave us a warm welcome by upgrading our room to a villa. The place is beautifully designed, nested in a valley with traditional Hui style building. Inside the rooms, they have the western style bedroom and bathroom comforts, but the deco is traditional Chinese arts with a modern twist, very elegant, not the tacky hotel chain style but details that fits the surrounding nature beauty. All the rooms and facilities are very clean, and service people are very nice too. We had the front desk clerk Sweet, who updated our stay and a room cleaning lady May Zhang who helped us with our needs. Very thankful to their help! The outside garden design blends in with the surrounding mountains. They even have a petting zoo for visitors young and old. We dined in their Chinese restaurant the first night. The foods were good but I won't say exceptional. For two of us, it was way too much in food quantity for one order. We felt bad to waste food this way. Wish they have had smaller choices. But their breakfast is very impressive. And even though they are very close to Hong Village where the shuttle stops, they did not offer free shuttle which I think they should. I highly recommend this place and will travel back with my other family members in the future. 我和我86岁的妈妈旅行到黄山附近， 住的第一家旅店就是悦榕庄。不得不说，印象深刻。整个山庄外观是徽州传统建筑+现代设计，高挑壮观。Villa的庭院设计轻松惬意，完全融入周围的自然景观。室内非常干净，西式的床和卫生间舒适温馨，很容易消除旅途的疲倦。装饰很典雅，是传统中国书画兼有现代的元素，赏心悦目。 我们天刚黑时到达， 很快感受到温暖贴心的服务。前台给我们免费升级房间， 让我们渡过了愉悦的两天。 早上在庭院里跑步是个美好的体验， 健身房也比一般希尔顿或是万豪好很多。 我们第一晚在饭店的中餐厅吃的，不错但没有特别让人印象深刻。早餐则不同， 选择非常多且很多精致可口的饭菜。 尽管他们离宏村很近但不提供免费接送，这样你从机场或是高铁站坐接送车到此，还需要打车或是付比打车高很多的车费到达悦榕庄。我个人认为这完全可以改进。 我非常推荐黄山悦榕庄，以后还会带其他家人来住。谢谢你们周到的服务！

Good room service and facility we will come to live again and introduce to my friends.

歸憩於黃山悦榕莊，推窗可見水墨古村，枕着檐角星光入夢，于山水祕境中靜享東方意韻。晨起雲海翻湧，暮時燈火映池，恰似魚燈搖曳的徽州詩意。而這一切，因悦榕莊的極致服務更顯完美。特別要提的是悦榕服務大使朱環穗，她的服務堪稱“定製化體驗”的典範。她不僅熟知酒店每一處細節，更能精準捕捉客人需求。朱環穗的服務既有温度又有專業度，是一位貼心的旅行管家，總能在我想到之前就安排好一切。她的細緻入微，讓這次入住不僅是一次旅行，更是一場充滿人情味的文化探索。這種超越期待的服務，正是悦榕莊的魅力所在。

設施：雖然酒店年紀比較大了，但房間內的各項設施還是看得出用心的。 環境：酒店的環境沒的説，徽派建築風格，園林綠化也都做的很好，在酒店內逛逛也很舒服。 服務：服務很周到，配備了管家服務，很熱情細心，特別表揚一下charlotte，真的很用心！ 酒店周邊離西遞和宏村都很近，很方便！