We had a 2 night stay at Chateau Yering as a catch up for old work colleagues. There were some initial problems ( very poor attitude and communication from one reception staff member who caused issues with our booking and meals ). These were quickly rectified quickly by Vince & his colleagues. He and the dark haired front of house person were excellent . So too were the restaurant and bar staff. However, the place is very very run down . It was very disappointing . The cost per night was $400 (inc breakfast only ). It is more expensive that the 5 star hotels in the city but is no where near the standard. It is the frayed couches, worn out mechanics and dated interiors that results in the place not making the grade any longer and needs a huge revamp . The computers were not working the entire time we were there despite many staff doing their best to repair the system . It meant that staff were diverted from doing their proper roles and the service suffered as a result ( I stress staff were not to blame but were in fact trying their hardest to sort out ongoing problems that were just beyond their control). We ordered the degustation menu with matching wines . As a result of staff being called to do other roles i.e.fix computer system, our wines did not match the course and arrived late , leaving us with cold food while we waited for the wine . Further , the TV in my room did not work properly, I also felt that the breakfast was a disappointment. Usually I would expect a buffet of fruit, cereal , juice, toast and bakery items and then also have a hot selection to order as part of the breakfast ( the cost was listed as $35 pp) . However it was one section of breakfast item and one hot drink according to the menu .That was all. We were offered juice but it was unclear if this would be extra or included . A similar issue happened with the second coffee . There were no newspapers on the first day but some on the weekend day. The food was mostly very good especially from Eleanor's restaurant . A charcuterie board that we ordered was quite lean in the quantity and some of the meats were not very nice ( this was the order that was messed up ) and required additional items to be ordered . In short great staff ( except for the cranky blonde woman on reception ) , nice food that was a bit light on in serving sizes, but terrible surroundings .
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