Echarm Hotel (Xiamen Zhongshan Road Pedestrian Street)

Do not recommend this hotel. Booked ji xin room type and expected room not worse than photos and size and furniture as advertised in trip.com It's the first time I encounter staff kept telling me my room is a "special offer" room at check in process when I didn't ask anything about the room. She was very friendly and even offered to usher us to our room. When we exit lift at level 9, she led us to a hidden stairs behind the lift. So no wonder she has to led us because the "special offer" room was hidden. The wall and corridor looked different from the normal rows of rooms from lift level. When we went in the room, we realised it's very small but didn't immediately check trip.com photos and booking details. We put our bags and left quickly for dinner. When we returned I don't think the room matched what I booked here so I went to the counter and inform the same staff. At this moment, I understand why she kept using the words "special offer room" when I checked in. Advertised pictures of the room type showed several different designs but all have space for table and chair. The room given to me only has leg space around the double bed and a low cabinet (height of stool) near the door. Shower and toilet are in the same space which means toilet will be wet when u shower. This room is 902. At the counter, the staff said I should have rejected the room at first glance and she doesn't have other rooms which looked more like the advertised rooms because I rejected too late. Her colleague besides her said the hotel has many different rooms. She said my room is "special offer room" and they don't bother to look at my phone to see trip.com photos and listed space and furniture provided. I made the colleague look at trip.com room photos and tell me the type of room they belong to. To my horror, the staff sad those are Yi yue rooms and not yi xin. So I asked them if they are telling me that the hotel used yi yue room photos as advertisements to sell yi xin rooms. Then she became quiet and the girl suddenly has other room for me to change. Although the new room (also level 9) still didn't have the table and chair as per listed in trip.com booking details and photos but at least it is far more decent. Please be careful if you have already booked this hotel!

剛來到廈門就入住了這家酒店了，房間住的非常的舒服 出門也非常的方便 景點都離酒店非常的近，房間衞生乾淨，前台的小哥哥小姐姐服務都非常的到位 前台還有熱水供應 整體感覺非常不錯

進店之後前台的小姐姐特別熱情，有耐心完全沒有排外的感覺，及時提醒鼓浪嶼景點登船時間，下船離那個碼頭最近。最暖心的現在廈門早晚天氣涼了，提醒我們帶外套，太好了。出行非常方便樓下可以隨時打車，公交車地鐵離的都很近，房間也挺乾淨的，值得推薦