W XIAN

因為疫情的原因，感覺酒店有些冷清。服務人員大部分態度非常友好。主要是想帶孩子游泳，可是疫情期間不開放。門口的工作人員有一位穿古馳小白鞋的男士，服務態度另人有些不舒服。缺少素質，聲音過大，對待客人不是很友好。早餐我們去的比較晚，種類還可以，味道也還行。 【動人夜景】

臨時決定打卡西安，下單時選擇了湖景房，辦理入住時前台可愛的高尚小姐姐根據我們的出行人數給了最佳入住建議，臨時升級為雙床套房，沒想到這個臨時決定給我們留下了此次出行最美好的一次入住體驗

W front desk provided us with great service. We tried to bring our pet but forgot to bring the immunization papers. They called and provided us directions to a pet hotel and called a taxi for us. We requested some small stuff and they were always so helpful. Hotel gym and pool is always maintained clean and nice. Third floor Hotpot buffet was also delicious. Although there might have been an in-guest discount for the restaurant but we didn't know about it until we got back to our room. I would recommend the W and its always a very nice stay.

Its a common sense that W is the best hotel in Xi’an , the only thing disappointed me is the hair dryer is not Dyson, you must press it continuously to keep it blowing. It used to be an all Dyson hotel. The rest is perfect, if you want a splendid view of Qujiang Lake and the urban atmosphere and that’s it. 这是一个常识，W是西安最好的酒店，唯一让我失望的是吹风机不是戴森的，你必须不断地按压它来保持它的吹风。以前这里全是戴森酒店。如果你想欣赏曲江的壮丽景色和城市的氛围，其他的都是完美的。

really great hotel and miss there a lot when come back to hometown

My 3rd time to Xi’an this year and my 3rd stay at W Xi’an. W maintained their high standards as usual. The room is great, view is nice, people are friendly, kind and professional . Located at the best location in the city, I can said W is the best hotel in this city. Special thanks to Kiki and Shawn during the help, they are keen to help and always put a smile on their face. Looking forward to travel Xi’an again and back to W again! 今年第三次來西安旅遊，第三次住W。特別感謝Kiki韓女士和小帥哥Shawn！期待再來西安和W！

Wonderful service, room is clean, decoration is awesome, location is great. Enjoyed my stay at W and will definitely come again.

Dear Team at Xi'an's W Hotel, I wanted to take a moment to express my sincere appreciation for the amazing service and warm hospitality I experienced during my stay at your fantastic hotel. My time at your property has left a lasting impression on me, and I couldn't have been happier with every aspect of my visit, from the outstanding service and top-notch facilities to the overall atmosphere. First and foremost, I'd like to give a special shout-out to Ms. Phoebe Gao, whose assistance and care throughout my stay were absolutely exceptional. Not only did she help arrange a wonderful anniversary surprise for my partner before our arrival, but she also went the extra mile by upgrading us to a stunning suite that perfectly suited our preferences and timing. Her thoughtful service truly warmed my heart. I also want to express my gratitude to Ms.杨玉荣 and the entire team at Xi'an's W Hotel for their attentive care. From assisting with my travel preparations before coming to Xi'an to ensuring a smooth check-in process, they consistently provided a welcoming and hassle-free experience. They were always ready to lend a hand, answer my questions, and ensure I had a comfortable and enjoyable stay. Furthermore, I'd like to extend my heartfelt thanks for the birthday cake that was prepared for me. It added a delightful touch to my birthday celebrations. The hotel's facilities are truly outstanding, with spacious and impeccably organized guest rooms that offered a comfortable retreat during my stay. While I didn't have a chance to explore the bar and dining options this time, and there are still some sights in Xi'an that I haven't had the opportunity to visit, I'm confident that these will be highlights of my next trip. I eagerly look forward to returning to Xi'an's W Hotel in the near future to continue exploring this beautiful city. Most importantly, the hotel's prime location and convenient transportation options made it easy for me to visit the major attractions of Xi'an, including the Ancient City Wall and the Tang Dynasty Night Market. This visit has become a cherished memory, and coming back to such a comfortable haven at the end of the day was a true pleasure. In conclusion, my overall impression of Xi'an's W Hotel is extremely positive, and I won't hesitate to recommend it to my friends and family. Once again, thank you for your warm hospitality and exceptional service. I can't wait for my next stay at your remarkable establishment. Wishing your team continued success in providing exceptional experiences for your guests in the days ahead. Warmest regards, J

Amazing!!! It’s the best hotel I never been there. You have many comfortable rooms! Delicious meal and perfect hygiene condition!