Recensioni su The Ritz-Carlton, Xi'an

Abbiamo adorato soggiornare al Ritz Carlton Xi'an, posizione perfetta per la metropolitana (a 1 minuto) e per il centro commerciale con i suoi ristoranti. I ristoranti dell'hotel erano deliziosi. Il letto era piuttosto comodo e gli interni sono moderni e lussuosi. Torneremo sicuramente se dovessimo tornare a Xi'an.

L'hotel si trova vicino a un centro commerciale con supermercati e ristoranti. La camera è ok. L'unico neo è che il sistema di scarico della doccia necessita di essere riparato.

La camera è molto spaziosa, c'è un centro commerciale proprio accanto all'hotel, ma non c'è molto da acquistare perché i prodotti venduti sono di lusso e costosi. Anche la stazione della metropolitana è proprio accanto all'hotel, ma un po' lontana dalle attrazioni turistiche. La colazione a buffet è abbondante e con molta scelta, e il cibo è abbastanza buono, con una selezione sia occidentale che cinese.

Abbiamo trascorso un soggiorno fantastico in hotel. Il personale è incredibilmente cordiale e ha fatto di tutto per rendere il nostro soggiorno ancora più speciale. Un grande ringraziamento a Royce, Qiao, Scarlet e Nina per averci fatto sentire così benvenuti e averci fornito tutte le informazioni di cui avevamo bisogno per il nostro viaggio. La governante del 17° piano, Xiang Xiao E, ha reso la nostra camera super pulita e ci ha fatto sentire come a casa. L'hotel è situato in una posizione comoda e c'è una stazione della metropolitana proprio accanto. È molto facile raggiungere tutte le attrazioni. Consiglio vivamente di fare colazione in hotel. C'è un'enorme varietà di cibo tra cui scegliere e i tipici noodles piccanti secchi e piccanti sono deliziosi.

An absolutely amazing experience. All the staff were very welcoming and friendly, and couldn’t be more helpful. The room was beautiful and had everything I needed. 10/10 for the flair bar on the 27th floor, all staff members were very attentive and lovely to speak to.

We are very pleased with the services of the front desk manager Ms Sophie who showed great care and assistance during our stay as my wife suffered an injury and Sophie was v helpful to assist us with great care and thoughtful arrangements. Definitely a worthy Ritz Carlton experience

My family traveled across China in July 2025 and had the pleasure of staying at The Ritz-Carlton, Xi’an. It was an outstanding experience — everything (and I mean everything) was a perfect 10/10. While a certain level of excellence is expected from a five-star hotel, what truly sets this property apart is its people. A special mention goes to Felix from the Concierge Team, who was helpful from the moment we checked in and continued to assist us throughout our stay. We would also like to acknowledge Francis Kuah, the General Manager, whose genuine dedication left a lasting impression. From his warm greetings in the morning at the breakfast buffet to his friendly evening conversations with my family at the Lobby Bar, Francis’s personal touch made us feel truly valued. We were so impressed by our stay in Xi’an that we even changed our hotel booking in Chengdu to The Ritz-Carlton there — a switch that Francis himself graciously helped arrange. We absolutely loved our time at the beautiful Ritz-Carlton, Xi’an, and cannot recommend it highly enough.

I had an amazing experience at the Ritz Carlton, Xi’an. The room was absolutely beautiful, spotlessly clean, stylish, well-decorated and modern. The bedding was incredibly comfortable. The bathroom was beautiful, well-equipped and the shower was amazing. The staff were all so warm, professional and attentive. The food at both restaurants was incredible delicious, fresh, beautifully prepared with a wide variety of cuisines. The spa service was divine. I would not consider staying anywhere else on ny next visit.

Great hotel, slightly aged but service is impeccable. Shoutout to William best English speaker we met in China, and great maitre!

Another excellent stay at this wonderful hotel. Every time we visit the Ritz we feel special and we are always treated with such care and great hospitality. This stay was no exception! Thank you to all the staff for making us feel welcome. 🤗

A last minute decision- best decision ever. What a stunning hotel room. From check in to check out nothing negative to say. Staff were amazing. Room was just wow. Rooftop bar is a must. So glad we chose to visit.

With Ritz Carlton, it's expected to be good. But 8 want to say their staff is very friendly, polite and welcoming. From housekeeping ayi, buffet kitchen staff, restaurant servers, to floor manager , all would greet me with eye contact and a smile. They were very helpful. One of my best hotel experiences. Well done management team. 👍

The hotel is beautiful and lovely and the facilities are excellent i.e. the swimming pool, gym, sauna, restaurants The metro station is just downstairs and the old town centre is only six stations away. The staff is helpful and well informed and will provide answers to any questions, advice and solutions .

Extraordinary hotel. Really good