Recensioni su The Ritz-Carlton, Xi'an

Abbiamo adorato soggiornare al Ritz Carlton Xi'an, posizione perfetta per la metropolitana (a 1 minuto) e per il centro commerciale con i suoi ristoranti. I ristoranti dell'hotel erano deliziosi. Il letto era piuttosto comodo e gli interni sono moderni e lussuosi. Torneremo sicuramente se dovessimo tornare a Xi'an.

L'hotel si trova vicino a un centro commerciale con supermercati e ristoranti. La camera è ok. L'unico neo è che il sistema di scarico della doccia necessita di essere riparato.

La camera è molto spaziosa, c'è un centro commerciale proprio accanto all'hotel, ma non c'è molto da acquistare perché i prodotti venduti sono di lusso e costosi. Anche la stazione della metropolitana è proprio accanto all'hotel, ma un po' lontana dalle attrazioni turistiche. La colazione a buffet è abbondante e con molta scelta, e il cibo è abbastanza buono, con una selezione sia occidentale che cinese.

Abbiamo trascorso un soggiorno fantastico in hotel. Il personale è incredibilmente cordiale e ha fatto di tutto per rendere il nostro soggiorno ancora più speciale. Un grande ringraziamento a Royce, Qiao, Scarlet e Nina per averci fatto sentire così benvenuti e averci fornito tutte le informazioni di cui avevamo bisogno per il nostro viaggio. La governante del 17° piano, Xiang Xiao E, ha reso la nostra camera super pulita e ci ha fatto sentire come a casa. L'hotel è situato in una posizione comoda e c'è una stazione della metropolitana proprio accanto. È molto facile raggiungere tutte le attrazioni. Consiglio vivamente di fare colazione in hotel. C'è un'enorme varietà di cibo tra cui scegliere e i tipici noodles piccanti secchi e piccanti sono deliziosi.

Amazing service, will stay again when we revisit Xi’An. Pool/lounge area 5/5

Lovely hotel room with daily treats from the hotel, super comfortable bed!

An absolutely amazing experience. All the staff were very welcoming and friendly, and couldn’t be more helpful. The room was beautiful and had everything I needed. 10/10 for the flair bar on the 27th floor, all staff members were very attentive and lovely to speak to.

Beautiful hotel with all amenities. Club lounge is a nuce place to relax and they have differnt offerings throughout the day. Service is always excellent, but room could be a bit cleaner for this price.

Every stay at The Ritz-Carlton, Xi’an feels like coming home. Growing up in Xi’an and now studying abroad, I return here whenever I miss my hometown. The familiar fragrance in the lobby and the bath amenities always bring back memories of Xi’an. Even more heartwarming is that so many staff members remember my name and greet me with a smile, which makes me feel genuinely cared for. Special thanks to Leo at the front desk, who always goes out of his way to arrange the rooms I like with great professionalism and attention to detail. Marshall from Concierge is consistently attentive and reliable at the entrance. Ms. Zhang and Ms. Chen from Housekeeping work diligently, even late at night, and their dedication has touched me deeply. I’m also grateful to the two interns from Guest Relations — their warmth and professionalism left me with truly memorable experiences. Because of such genuine and dedicated people, The Ritz-Carlton, Xi’an is not just a hotel to me, but truly another home. Thank you for giving me comfort and warmth whenever I miss Xi’an.

We are very pleased with the services of the front desk manager Ms Sophie who showed great care and assistance during our stay as my wife suffered an injury and Sophie was v helpful to assist us with great care and thoughtful arrangements. Definitely a worthy Ritz Carlton experience

My family traveled across China in July 2025 and had the pleasure of staying at The Ritz-Carlton, Xi’an. It was an outstanding experience — everything (and I mean everything) was a perfect 10/10. While a certain level of excellence is expected from a five-star hotel, what truly sets this property apart is its people. A special mention goes to Felix from the Concierge Team, who was helpful from the moment we checked in and continued to assist us throughout our stay. We would also like to acknowledge Francis Kuah, the General Manager, whose genuine dedication left a lasting impression. From his warm greetings in the morning at the breakfast buffet to his friendly evening conversations with my family at the Lobby Bar, Francis’s personal touch made us feel truly valued. We were so impressed by our stay in Xi’an that we even changed our hotel booking in Chengdu to The Ritz-Carlton there — a switch that Francis himself graciously helped arrange. We absolutely loved our time at the beautiful Ritz-Carlton, Xi’an, and cannot recommend it highly enough.

I had an amazing experience at the Ritz Carlton, Xi’an. The room was absolutely beautiful, spotlessly clean, stylish, well-decorated and modern. The bedding was incredibly comfortable. The bathroom was beautiful, well-equipped and the shower was amazing. The staff were all so warm, professional and attentive. The food at both restaurants was incredible delicious, fresh, beautifully prepared with a wide variety of cuisines. The spa service was divine. I would not consider staying anywhere else on ny next visit.

Great hotel, slightly aged but service is impeccable. Shoutout to William best English speaker we met in China, and great maitre!

Another excellent stay at this wonderful hotel. Every time we visit the Ritz we feel special and we are always treated with such care and great hospitality. This stay was no exception! Thank you to all the staff for making us feel welcome. 🤗