Location of this hotel is certainly convenient, located right off Songjiagang metro station. The destination is perfect for travelers who want to have easy access to the airport (2 metro stops and only about 12 minutes from Tianhe airport), especially during rush hour times when driving would take a much more circuitous route. I have stayed at this chain of Vienna International Hotels before and have had much better experience, but I suppose this depends on location and type. This specific hotel looks palatial upon entering but the rooms are definitely a bit lacking - it seems better suited for those who need only a quick overnight stay to catch a flight. Would not recommend for longer sightseeing trips as rooms have poor sound insulation (I could hear very clearly the conversations of those in a nearby room the entire night - every single word), as well as a very confusing layout. But we did encounter very very kind and nice housekeepers.
I am a well-traveled person and understand and appreciate cultural differences and norms in different cities/countries/etc so I generally would not take time to write about this but this experience was too notable not to. Since this was an international hotel and located by an international airport, I expected better service than received. I had just had a long journey and a canceled flight and found this booking on Trip, which was confirmed. Once I arrived at the hotel, I presented my passport for check-in, as I am a foreigner and do not have a ************** ID card. However, the attitude of one of the front desk hotel clerks was incredibly rude. The clerk immediately told me (without even asking) that I could not live there using a passport to check-in. According to Chinese law, this is obviously not true and a false statement. I imagine the clerk felt too lazy to have to scan my passport details but felt extremely uncomfortable at this exchange. There is no local stipulation that foreigners who live and work long term in China cannot live at the hotel. In fact, being an INTERNATIONAL hotel chain located by an airport, how can you not take guests who have passports? Following this exchange, I asked for an extra room card as I am traveling with a friend and was given a ”fake” card that did not work. The front desk worker did not even bother scanning it, so it was really useless. I suggest better training and customer service / hospitality guidance for your hotel front staff. This was the worst experience in customer service I have ever had from a Trip.com booking. Will never stay here again.
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