Waverley Hotel

Had Sunday lunch, customer service was excellent and Sunday lunch lovely especially home made strawberry cheesecake. Really great value. All staff were brilliant. The dining room is beautifully decorated and we were asked several times that everything was okay and did we require anything more

I stayed at the Waverley as the location is close to the start of the C2C and Hadrian cycleway. I checked reviews online and the majority rated it as "Good". The hotel was only partly in working order, but fortunately there was at least a clean bed to sleep in, and a plentiful breakfast. There is a bar serving basic standard bar main meals priced between £12 and £20, but I didn't eat there. Sadly the hotel (it had no lift, just a narrow dark staircase) was very dated with several annoying malfunctioning things. In fact "dated" isn't as accurate as "decrepit". The toilet was extremely small, with a toilet that didn't flush at all, (and no towel rail, only a tiny shelf just big enough for a plastic glass). I told reception and they said they'd fix it but the next day it still took around 6 attempts to get a proper flush. The shower worked but only a tiny flow of water, and there was a small leak from the tray which caused a fair bit of black mould along the tray bottom and the old skirting board. Oddly even when the tap was fully turned off there was a regular nuisance drip. No toilet roll holder, but the holes where it had been were still visible, just left there. Nobody had bothered to even stick a bit of Polyfilla in the holes. Both soap dispensers were empty, I had to use the sachet of shampoo. The light for the shaving mirror was broken. There was no handle on the inside of the door to exit the room. Strange, all the other rooms did have handles. You needed to half turn the key in the lock, then haul the door with some force due to the door weight. Not simple, surely a handle would be in order? Especially for an older person with no strength. The hotel interior upstairs was gloomy, dingy, and fittings were very dated and worn. I detected a constant odour of stale cooking oil. Good points - the staff were all cheerful and friendly. I suspect they'd need to be, the hotel was so dire. The cooked buffet breakfast was basic but hearty. Overall I felt ripped off and shoved into probably the worst room in the hotel, with the hotel hoping to get away with it. I only stayed for 2 nights, and wasn't expecting luxury, but I wouldn't return. I paid £116 for 2 nights. I don't recommend this hotel, and I was overcharged at that price for what I got. £30-40 would maybe be about right. This was one of the smallest - and most dysfunctional - rooms I've ever had in a small hotel. Avoid.

As soon as we arrived we were greated by lovely staff members which showed us to our room then room was lovely we came downstairs to order food and the staff and the food was lovely When we got breakfast in the morning the staff were amazing and lovely We all loved the stay

A last minute booking for our group of 16 but we were not disappointed. Janet and her team could not have done more for us. All the staff were very welcoming and friendly. Breakfast is normally served from 7.30 but as we were had to leave much earlier they brought Staff in at 6.00 for us! Great Breakfast, lovely evening meals too. Would definitely return Thanks from all the rally team 👏

We stayed here 2 nights 7th 8th October to visit my son , the welcome was so nice , all the staff where great they made it special, the breakfast both mornings where excellent, my son came 1 evening for a meal and made to be welcome to , the rooms are a bit dated but we didn’t mind that at all as very clean , we will definitely recommend, thank you Waverley

Room was a little dated but they are in the process of updating the room was very large bed was large and like laying on cloud nine slept like a log every night breakfast was spot on all fresh and goof quality the bar restaurant had a good selection of drinks and the meals were large and good quality with a added bonus fairly good value staff were all helpful and friendly will be back