There were 4 of us that traveled to the Acoya Resort in Curacao in April 2024 using Air Canada Vacations. Our pregnant daughter-in-law was one of the 4. We booked a 2 bedroom apartment and a rental car at Acoya. The flight out of Toronto was 2 hours late in leaving which impacted our vacation due to late time of arrival. For 2 months prior to the trip, I was speaking with the car rental company to select the vehicle. Be careful with this as the most common rental car is very small and only suitable for 2 people. When we arrived, the airport bus transfer company made us wait in the sun for no good reason while they loaded people going to other resorts. This is usually a first come first seated service. The bus was comfortable with good air conditioning and charging ports on the seat. Check in was quick and easy. The girls at the front desk were helpful and professional. We got to our room which was a bit dated. The kitchen, dining room and living area were all good sizes. Our bedroom was good size but the room for our son and his wife was miniature. So small that they could not open the drawers in their wardrobe because it was right up to the foot of the bed. They could not unpack and had to live out of their suitcase for the week. The biggest problem we had was with the car rental company. After months of exchanging messages and pictures, agreeing on the car and the rates, there was no car available for us when we got there. He said he forgot about us and sent the car out. WHaaattttt!!! After all that, no car. He tried to put the 4 of us and all our gear into a tiny car smaller than a smart car. We argued for over an hour when he finally agreed to put us into an SUV. OMG. This vehicle was filthy, had rotting food in it, garbage inside, half inch of dust and grime, no gas and so dirty outside that you could not see out. We had to clean it ourselves and throw out garbage. Running on fumes, we went to Mambo beach for dinner. This was a pleasant experience. It was already dark so we could not see the beach. We ate at one of the restaurants, tried local dishes and loved them. Food and service were great. The next morning, we crossed our fingers, loaded up our beach gear and headed out. First stop, fill up the gas tank from empty. 10 Minutes into the drive someone driving next to us flagged us over to let us know that the front driver’s side tire was flat. We pulled over in a gas station, by now it was over 30 degrees C. We had on beach wear and were not prepared for what was to come. Flat tire and a filthy car, I called the company. Their response was swift. They sent a repair company to change the tire. Well, well, well. The small spare tire turned out to be rotten when they put it on. It could not be inflated. So now no front tire and no spare. Wait…. It gets worse. So the owner of the rental company comes to meet us. Meanwhile we cannot go into the vehicle, so we are waiting outside in the blazing sun and heat getting burnt. They take the
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