The Langley, a Luxury Collection Hotel, Buckinghamshire

Reception staff/Spa Staff: 5 stars Grounds: 5 star Spa: 5 star Room: 5 star Dinner: 4 stars Breakfast: 1 Star As above, the princess Marlborough suite was excellent. Cigar selection decent. Your nice and remote and feels like your in a little countryside bubble . Don’t eat breakfast.

Fantastic experience from start to finish. Friendly and anticipating staff. By far the best place in the area. It has everything you need for a stay as a couple or family. Stunning gym (real gym) and spa - biggest underground spa in Europe. Cant wait to come back in the spring to try the outdoor pool and tennis facilities. We did not test the cinema room, something else to check out.

My husband and I booked two nights at the Langley to celebrate our wedding anniversary. I informed the hotel prior to check-in that this was special occasion but no acknowledgment was made throughout our stay (despite us having Bonvoy Platinum status). The hotel located in a beautiful countryside and the hard product is fantastic. The outside of the hotel is simply stunning and it is clear, no expense was spared to decorate the rooms. What really lets this hotel down, is the service, from the front desk to the bar and breakfast, all staff look and behave like they would rather be somewhere else. This put us off eating in the hotel and we chose to dine elsewhere. Breakfast is limited; continental or cooked option. A single dish has to be selected, basket of rolls and pastries is brought to the table. It was obvious on the second day (Sunday) that the bread was bought the previous day and simply reheated in the oven before serving. What was advertised as freshly squeezed orange juice, was clearly just a juice from a carton. I do have to complement the concierge, who helped us with our luggage delivered by BA to a wrong location. He organised a trusted driver to bring the luggage and kept us informed throughout. This is much appreciated. Overall, the hotel has a huge potential but let’s itself down but simply not caring about customer experience.