Hotel con piscina a West Hanover Township

BEWARE this Hotel is a TRAP taking Advantage of seniors who are not computer/internet savvy who book reservation via direct telephone with hotel associate… Grievances include initial non- disclosure of non- refundable cancellation policy with reservation associate priority being upselling of membership/ rewards…Next level robbery is demanding immediate CC full payment of stay despite booking dates being 6-weeks out…Ridiculous daily rate $549 for 2-night stay despite being able to book same room/dates for $350 online ( you think this senior wasn’t taken advantage of ???)….No resolution/refund for 82 yo senior who booked reservation in error even though request to cancel was made ＜24 hrs after booking only becoming aware of cancellation/charge policies when emailed confirmation# later in the day and reviewed by family member……Forfeiture of total stay cost $549 if cancelled as per this hotel’s policy…No refund….Multiple calls to hotel with referral to guest service manager resulted in initial no call back within48 hrs requiring yet continued call to hotel management…Absolute refusal of refund with penalty forfeiture of TOTAL stay cost if reservation cancelled per their policy even when calls to IHG for escalated inquiry/complaint were made…Absolutely NO HOSPITALITY in this Hotel or Corporate IHG…Would DEFINITELY NOT RECOMMEND this Hotel or any IHG property Nationwide … if I could rate (-5) Star for Customer Service I would in a Heartbeat…. Senior Reservation Bookers Beware!!!!

Non troppo male di un hotel per il prezzo. Conveniente a Hershey e Harrisburg. Mia moglie e io siamo rimasti per 2 notti; andiamo al Pa. Gift e Natale Show al Pa. Farm Show Complex. Potevo avere un po'di frutta e forse altre cose per colazione, ma non male, la nostra stanza era molto gentile e l'uomo che ci ha controllati era molto gentile e utile. L'unica cosa che ci preoccupavamo era l'ascensore, non era una passeggiata molto liscia, la luce del terzo piano non si era svegliata, e fece un sacco di rumore.

We went to a local event and decided to stay the night before heading home. We've stayed at other Country Inn and Suites (In Roanoke VA.) and were please with the stay. This Inn is a little bit older, but for the most part clean and comfortable. We would have no problem staying again. We didn't have much interaction with the hotel staff, but what little there was ...was fine.