Hotel a 3 stelle a West Bloomfield Township

Overall, as a diamond member in the Hilton, I felt pretty good to stay in this hotel for 12 nights. The location of this hotel is good with quiet room, the standard Home 2 breakfast were good too. Most of the front staffs are friendly. For first couple of days, I had really bothered by some issues especially room services in the hotel. I talked to the front desk worker, but it’s seemed go nowhere as their manager was on the vacation by that time-frame. Things changed until their general manager—Ivin Tella showed up in the hotel. We had a conversion related to my concerns. Very amazing, he acted very quickly and effectively to solve those issues right after our discussion. I were glad to see the differences and everything were good after talking. Another manager---Nita Gibson that I met in the lobby few times is great and helpful too. She volunteered to offer printing my urgent document when the printer was done in the lobby. Very appreciated her enthusiastic supports. Combining with Ivin and Nita, I considered that high level management in this property were responsive. Also, the front desk worker, Sam, is a very helpful and friendly.

I come to this area every year for a classic car cruise and visit family. This is the closest hotel to my family. I have stayed here in years past and its been average. Nothing special but I don't spend a lot of time there to begin with. This visit the room was overcome with a musty odor. The only way to combat it was to run the A/C very high and keep the bathroom fanning running. After a day in the sun we would come back to this ice box. Without doing that the room smelled and none of the linens would dry. And it was't really that humid out. The Wifi was also very glitchy. These are enough factors that when I return next year I won't be coming back to this Hampton Inn.