DoubleTree by Hilton Bath

Second stay but didn’t find the room as good as the last visit. Not topped up with toiletries and bath seal could have done with replacing. Breakfast which is usually good was poor at apparently the quiet time with supplies running low.

Only one lift was functioning and with the baby stroller, getting up and down from first floor was nightmare. Room service was also so so.

I recently stayed at the DoubleTree by Hilton Bath to celebrate my child’s 18-month milestone, and unfortunately, the experience was deeply disappointing. Hotel: DoubleTree by Hilton Bath Check-in: April 18, 2025 Check-out: April 21, 2025 Confirmation Number: 3243761901 To begin with, our room was not cleaned until 5:30 PM. After returning from a day of travel, I had to make multiple requests for housekeeping. Even then, the room was not properly cleaned—items were still on the floor and the bathroom tissue box was left open. Since I was traveling with a toddler, I had to clean the room myself to ensure it was safe. There were no water bottles, cups, or glasses provided in the room. When I called to request these items—mentioning I needed them to prepare a feed for my child—it took far too long for anyone to respond. I had to call several times, and on some occasions, no one answered the phone at all. That evening, I accidentally left my baby’s feeding bottle in the lobby. I called the reception and was assured someone would check and get back to me. No one followed up, and the bottle was never returned. At check-out, the receptionist mentioned that the hotel was short-staffed. While I understand staffing challenges, that should not affect the basic standard of service expected at a Hilton property. Additionally, I called Hilton customer care the following morning and raised a complaint. I was assured that a colleague would send me a follow-up email, but I have not received anything to date. Please note that this was an international call and lasted over 15 minutes—you should have the call on record. I am extremely disappointed. I booked with Hilton because of its prestigious reputation, expecting a comfortable and reliable experience for my family. Unfortunately, this stay fell far short of expectations. Guests invest their time, trust, and hard-earned money into these experiences, and this one was truly disheartening. I hope this feedback is taken seriously, and I look forward to a prompt and satisfactory resolution.