Wayne County: hotel a 2 stelle

This is not your typical Red Roof Inn, as soon as you walk through the entrance door you can tell that is a much nicer RRI than one might expect. First off the corridors are all indoor, not outdoor as is the case with many of the old RRI hotels. The lobby is very nicely decorated, sadly though the fitness room is not open due to covid. My room was #216 near the top of the stairs and near the elevator. The room was very clean and featured a king bed, hot tub, and fireplace, although its not needed in August. Large TV and a nice sitting area with a sofa and lounge chair. I think this was a junior suite or something. Would most definitely stay here again. Also to note: this is a quiet neighborhood, I felt very safe here.

We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

The hotel was overall an excellent place. Some rooms are older but being renovated. The renovations were not intrusive during my stay. My room was quiet with no traffic or noise from other rooms. The breakfast selections were a small variety and could vary day to day. They do have coffee available 24/7 which was a plus to me. There is a small patio behind the pool area that could use some new cushions but was otherwise a nice surprise. My room and bedding were clean. The furniture was clean with no stains. I will definitely be staying here when I’m in the area

C'è una distanza da Detroit, l'hotel è buono in tutti gli aspetti, raccomandato

A predictable, in the very best way, stay at the Hampton Inn & Suites Detroit/Airport-Romulus. The front desk staff was friendly and professional, the room was clean and comfortable, the fitness center was solid, Wi-Fi was fast and reliable, and breakfast was adequately stocked. The airport shuttle was reliable. The hotel is conveniently located near the Detroit Airport, with several restaurants and convenience stores within easy walking distance. The rooms were quiet, both from neighbors and also from airport noise. In short, while there are lots of hotels near DTW, the Hampton Inn & Suites is an excellent choice for its location, value, and comfort.

I stayed here due to an early morning flight the following day. I was pretty disappointed with my stay. I was not clear on parking overnight at the hotel, so was asking for clarification to figure it out....the front desk staff, despite me genuinely wanting / trying to figure out best way to park overnight, was extremely rude and dismissive. Needless to say, during check in and after, my Marriott status wasn't acknowledged or thanked. Minor...but this front desk staff had no interest in being the least bit nice, courtesy, or helpful. The room was at least nice size and comfortable. But the rooms are worn down, with lots of chips in furniture, walls, molding, etc. Overall, this met my need for a convenient airport stay....but I don't think I'd return due to the completely rude and dismissive staff.

This hotel is a “Fair”field We just stayed. The hotel was good enough but nothing exceptional. The positives: it was easy to park and go in, the room was mostly clean but not totally, breakfast was ok, the staff were kind and helpful. The negatives: the air system was awful, our room was hot and muggy and we could get the air to ever properly ventilate and the windows are screwed shut, there was a pill on the floor which feels troubling in the hotel room, there was hair and dirty smudges on the wall of the shower, the sink drain was slow and I asked for it to be repaired and it wasn’t attended to. Also this hotel is constructed in a way where every door slam, foot fall and sound is audible. Mercifully people were quiet during our stay but we always knew when our upstairs neighbors were up and walking around their room. It’s a cheap hotel, it’s clean enough but you definitely get what you pay for.

Abbiamo amato il nostro soggiorno all'aeroporto di Clarion Hotel Metro Detroit! Eravamo in mezzo a un movimento e ci siamo trasferiti qui due volte la settimana scorsa per 8 giorni. Era anche abbastanza pulito! Era conveniente e vicino al mio lavoro. È stato bello avere anche una bella piscina e anche se non ho avuto la possibilità di nuotare nei giorni caldi, mi sono piaciuto il terreno e il paesaggio! Così rilassante! Il colazione gratuita era anche bello con waffles, uova e salsa. Non ho alcuna denuncia e la scelgo e la raccomandavo come uno dei miei preferiti ora in questo settore dall'aeroporto, per il prezzo, la posizione e le attrezzature.

Ottimo hotel a buon prezzo a due passi dal centro di Detroit e dal capolinea del bus 261 dall'aeroporto, in zona abbastanza tranquilla, colazione buona e varia, personale gentile, stanza e bagno ottimi

Adoro stare all'American Inn Suites Sono sempre qui, il personale è fantastico e il manager Jenn è fantastico! ! !