Verified traveler
27 marzo 2024
I had called week prior to request a quieter room away from elevation/foot traffic given other reviews noting the loud rooftop club and utility rooms. Upon arrival, we were assigned the closest, corner room next to mentioned loud utility room and closest to elevator. Went back to front desk and either she did not read notes or advised my request was not noted. Great, got a new assignment which met expectations. We did have a great view facing the Hard Rock guitar and room was clean. First morning, they did not have their breakfast foods available and with no other option besides Mcdonalds within walking distance, I was counting on this before we left for the day. I understand things happen. Over the weekend, when the rooftop club was open, the elevators smelled and music was indeed heard from the 4th floor room until past 2am. The morning of check-out, despite having the DND sign on, housekeeping knocked AND swiped at 8am and had I not been near the door, she would caught seen a sight not for her eyes. We left to grab a quick breakfast and I had intentionally left the DND wedged partly in the door. When we returned, again well before the 11am checkout time, it was clear someone had entered as the DND was hanging freely. Again, 10:15 we get a knock from housekeeping. Needless to say, with the personal security concerns alone, we will not return. If you are in need of short stay for a nearby event and do not wish to stay at the Hard Rock, this may pass for you.
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